“Abysmal coverage. Rare event when I can make or recieve calls without changing location, often by several miles. Message delivery can take 18 hours or more”
“Like many others here, I am absolutely disgusted by the misleading way they do business, and their non existent customer service.
And they outright lie saying they'd help people with financial difficulties. They're putting my price up around 10% after just 2 months being with them, it's a joke. If I want to leave I have to pay over £800, it's sickening. Literally the worst phone provider I've ever been with.”
“EE keep increasing the price, price increases that are higher than the said 3,9 percent? then they want a cancellation fee that's higher than just finishing the contract, the contract that I didn't even know I had? As its a sim only didn't even get a phone, it's not about the affordability EE, but the principle, feel so trapped and tricked, I requested copies of the recorded calls they said they would give it to me but never heard anything again, would strongly advise people to use other network providers, how can they even treat people this way? Does the FCA monitor network providers? What happened to treating customers fairly?”
“Premium pricing about to get even more premium. They lock you into 18 month contracts and you can do nothing to get out unless you want to take out a mortgage, and put through 10% price increases you can’t get out off. Also customer service is woeful, so why are you even paying a premium? Just go with a cheaper alternative like Vodafone”
“It’s hilarious that responses from EE on here state they are committed to helping clients with financial hardship as this is categorically false. I contacted EE for help as I could no longer afford my bill due to complications with my job due to coronavirus and other significant personal hardship. They said there was nothing they can do. I then had my phone robbed. I had a crime ref number and EE blocked the device which is proof I am no longer using the device nor is anyone else. Still, EE refused to offer me any help or reduce my payments, given I’ve now had to buy a new phone and I’m paying a bill I could no longer afford in the first place due to extenuating circumstances. Now, like a sick joke to top it off, they are INCREASING my bill by 10%. Your service absolutely disgusts me and everyone I have shared this experience with. Stop banging on about your connectivity, it’s 2022, I know nobody on any other network that struggles with signal or whose signal availability differs from yours. I will never use your service again once my contract is up and several friends and family members of mine will be doing the same. Shocking, do not use them.”
“Another upgrade trade in cockup, within 28 days told.then receive trade in pack needs returning by 7th ?? 1st call being despatched tomorrow may delivery Saturday probably Monday ?? WTF then told 7 days on next call,Then next call back to 28.does no one communicate with one another there ???? Website says 7, Embarrassing to say the least…contact on social media just get the same copy and paste reply that they have used for years…..i suggest they use some of the scandalous price increase for staff training in particular on customer service”
“Entered into a contract with EE recently for mobile broadband and have today received an email saying they are increasing my price by 3.9% from March! Seriously.”
“Absolute waste of money, time and effort dealing with EE!!!
Data coverage is terrible in most areas, 5G is extremely rare.
The customer service is extremely sub-standard, I left after just nine months of being with them.”
“Been with ee 10 years and can't yo leave them soon as my contract is up staff are a joke so unhelpful would recommend 4 weeks to refund my money that was there mistake”
“HIGHLY NOT RECOMMENDED
I don't want to give even a single star as I had very bad experience with EEat time if my upgrading. Very disappointed. They do miscommitment. Going to switch to another network. Not happy with the customer service.
👎”
“Worse signal only good ads. And then try to cancel the contract 2 days after signed, due to the rubbish signal. No one helps in shop or phone, you returned the sum, but pay for 3 months constantly going and calling wasting hours to lose 60 and get only 9 refunded for no service or terrible service no phone line. Worse of all possible. DO NOT FALL FOR THOSE SIGNAL ADS, NOT TRUTH!!!”
“I had the hardest time canceling my two lines and internet with them. My international minutes didn’t include certain countries and while canceling they charged 24 months. Might as well make us pay 24 months in advance… why even bother to give us a monthly service.
Fastest service maybe … but customer friendly service… absolutely not.
Have been even paying roaming for months now as I travel extensively.
Which is quite steep just for data use”
“Tied into fifty quid a month contract with 1 bar of signal and constant dropouts throughout pandemic only to be told signal is fine then have my dispute blocked at ombudsman.. these guys are the worst”
“Appalling behaviour to my father who is terminally ill. He wanted to end his contract because of illness and they kept passing him from one customer service person to another. Cancellations would try and prevent him from ending the contract. He was very rattled by it.
Just vile.”
“I've been a loyal customer with EE since 1997, some 25 years. I have the whole family with EE, 4 contacts over £150 a month. It's my daughters birthday, and I wanted to upgrade to an iPhone 13 as a surprise; however, I needed to pay £45 for the pleasure early upgrade fee. Because I wanted a surprise I paid it as my daughter would never guess. I mentioned on call and asked them not to contact her, its a surprise. So on Saturday, a day earlier than when was agreed to deliver. The man from Enjoy/BT called my daughter, asking if he could come early to deliver a new phone as he was in the area. My daughters whole surprise was now ruined, and I was so upset. I called the man, and he said that he is only a contractor at 'enjoy' working for BT and the information was not on the system to only call me. The man at 'enjoy' was extremely sorry, and he said if he could wipe the early upgraded fee to apologise, he would, but he couldn't. I then phone EE for an explanation of how this had happened. The next person I spoke to was also apologetic and was truly upset that my daughters surprise had been ruined. He said he would get his manager to call as there was nothing he could do. The manager did call and was so rude. Not sympathetic at all . Offered 20 credit as a good will gesture. I then said I would be happy if you credit back the early upgrade fee of £45 as the whole point of the upgrade had been ruined. She point blank, said no, "We have provided you with the service we agreed." I then explained the 25 years, 4 contracts and loyalty not count for anything. she then told me I could always use a different provider. Hence, to say. I will sadly be leaving EE when all 4 contract come to their end. I never had such an appaulling service; she was rude and unsympathetic to my situation. Just because EE are a big company, they need to remember it's all the small people that make them big. Bye-bye EE after 25 years.”
