“During this time of the crisis and loss of income, I tried to reduce my monthly outgoings with EE. I was unable to remove a SmartWatch attached to the account and costing me £15 plus VAT. My bill is £76 as I have a larger plan which was used for work that I know longer have. As the phone is in contract, nothing can be changed. Extremely greedy company. I'll go elsewhere when my contract is up.”
“I set up a monthly mobile contract with EE, but within 4 or 5 days, found a better deal for the same package with BT. BT said they would handle the cancellation of the EE deal, but just to make sure, I called EE and told them that I was cancelling in favour of BT.
EE had sent me a SIM card which I never even opened and threw away.
Today I received a bill from EE for a month's fee of £19. It went unpaid because the direct debit had been cancelled by either EE or BT. But in any case, I still receive a bill with a warning that if I did not pay it would adversely effect my credit standing.
I chatted online at length and they demanded the number of the SIM card that I threw out and the last digits of the account that the direct debit was to come from which I didn't get right. (I'm 76 - I thought they were asking for my debit card number). So I didn't pass their security test so now they are insisting that I have to send photo ids and a letter to their home office to get out this contract that they screwed up. And I'm in lockdown with the virus thing and I don't need this additional stress in my life. All for 19 pounds.
Bad people. Don't go there.”
“Phone calls drop constantly. No solution seems to improve it. It is hurting my business and only solution is to just dump the contract. Customer service representative is repeatedly rude and unhelpful. Has expressed negative sentiment towards me as a business owner because he doesn't earn a big salary. I would put him in my shoes for a week. Perhaps he would realise how mich stress and hours of extra time it takes to run a business. A phone service that isn't working well and argumentative customer service reps making my life more difficult is not what I signed up for in my contract.”
“Joined EE on 28th Jan 2020, broadband only, at first all was fine, then I noticed that my speed was declining to a point I had nothing several times a day, then they decided within days to put my monthly payment up, I called them to try to negotiate down, no luck, they stated they have the best customer service in uk, err I don’t think so! Said I could leave if I like for a fee of £131! As for the slow speed, they did a few minor checks by someone who didn’t really know what they were doing. That’s great customer service don’t you think. Wished I’d never left SKY! They really do have the best customer service in uk!!!!!”
“Very greedy.
Long story short.
Was getting a bit fed up with constantly running out of data, and their data packs are very expensive.
Saw a good deal from another "funny name" network. £10 for 6gb unlimited texts and calls.
Decided it's worth a try and called EE to check if they can bother offering something that keeps me interested staying. Nope. Nothing.
Switched to that other network, happy.
Couple days later EE started to bombard me with calls every single day. When I finally answered, they offered me 100gb for £26 or nothing :)
I want your attention here - they don't worry to at least match the offer from competitors(also mind that I was with EE for long time), they only worry about upselling and milking their own existing customers proposing ridiculous deals.
Not sure what their problem is, either poor Sales strategy or the fact that they think they use O2 physical network and everyone should praise them for that.”
“EE for me is the best in the uk , a real breath of fresh air , great service , great customer service , great tec support and upgrades of the latest phones . I will stay with them forever . Great to see this service in my life a real life changer . I live in a city that was dominated by another operator . I dreamnt of the day i could get all these quality services . In the past with other uk operators the signal lagged , poor signal and dropped calls . Soon as i put my EE sim card in bang i had instant streaming and music and quality calls and texts. Maybe most other people take that for granted in the uk , but not here as i live under sea level and EE supply us with 5g and 5g mobile phones . Nobody else can match this service or quality . Im a right winging git if i dont get what i pay for . But i honestley dont have 1 negative word to say about EE. I hope they end up the only network in the uk😂😂and bankrupt the rest. I hope EE last for 100s of years . Well in my eyes what a good start. Hats off to them from me . Haters get a life and stick with your rubbish network we dont need you.cheers.colin horton.”
“AVOID EE THEY WILL SELL YOUR DETAILS TO MOORCROFT DEBT RECOVERY, EVEN THOUGH THEY CONTINUE TO REFUSE TO TELL YOU WHY YOU OWE MONEY AND WHAT TELEPHONE NUMBER THE SO CALLED DEBT REFERS TO.
PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY. THEY WILL HAVE DEBT COLLECTORS CALLING YOU ALL HOURS OF THE NIGHT! CUSTOMER SERVICES TOTALLY UNHELPFULL!”
“AVOID EE THEY WILL SELL YOUR DETAILS TO MOORCROFT DEBT RECOVERY, EVEN THOUGH THEY CONTINUE TO REFUSE TO TELL YOU WHY YOU OWE MONEY AND WHAT TELEPHONE NUMBER THE SO CALLED DEBT REFERS TO.
PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY. THEY WILL HAVE DEBT COLLECTORS CALLING YOU ALL HOURS OF THE NIGHT! CUSTOMER SERVICES APPALLING PEOPLE!”
“Sold me a contract don't never get any coverage I never get calls never received constantly gets my voicemail very frustrated would never go with them again not help full and very rude”
“I have nothing but praise for yourSutton Coldfield shop the Manager and all his staff have looked after me when I had so many problems with my Phone ! All my friends have had the same treatment and I felt i had to tell you how pleased we are that they are near to help us. Customer”
“DO NOT GO WITH THIS COMPANY!!!! Horrendous customer service, lies, broken promises, no ownership or accountability for problems... all in all, really not worth the headache; Talk Talk & BT both have better deals at the moment and a much better reputation for treating loyal customers the way they should be!!! Disgusting.”
“I gave EE my Crime reference number:13190663054 and asked for my Bill to be looked at by fraud as I got my SIM stolen. No one told me that my credit could be effected if I didn't pay for the thieves bill of £690 promptly. Now that I find out that collections is expecting me to not only pay for the thieves bill, EE are now ruining my credit score as a final insult to this situation. I agreed to pay for it in instalment but again that does not matter to EE. I will be seeking legal action through my house insurance against this as I wasn't told about my credit being effected. That even with a crime number EE deem the bill as my fault and that the fraud and use of the stolen SIM was my fault due to it not being reported after 24 hrs. It says on your website that as soon as you know to report it. I did just that! I will also be reporting it to Ofcom, the ombudsman and giving a full statement of account on Trust pilot and other feedback websites. I also have 19k followers on my Instagram account which again I will be stating what happened to me and not to recommend your service. When I can I will be also switching providers with all the hand sets / tablets I have with EE on a matter of principle. So far I haven't been able to resolve this issue and will be looking for a deadlock letter to take complaint to Alternative Dispute Resolution scheme. I have print screened this process as I feel like the rest of EE service it needs to be logged.”
“I have expected to collect a new phone, signed my contract and expected (was told) that "I'd be able to call the next day and collect it". Nearly two weeks later, the phone hasn't arrived. What's worse is that I've left a message every day with the EE shop in question and on every occasion, nobody has returned my call. It seems that the 'brownie points' have been earned when the contract was signed but now those in store don't give a damn. Appalling service.”
“One would have thought it would be so easy to call in to an EE shop to buy a Pay As You Go simcard. Well not in the shop in Bangor, Gwynedd. The yound lad (young enough to be my grandson) could not sell me one without going out to the back to get permission (?). I've heard that one before. Then needed to inout my details. No thanks. Obviously he was after getting commission on selling a contract, or even a commission on my details. No thanks. Thanks for wasting my time Bangor. I went to a generic phone shop around the corner to get what I wanted.”
