“It would be no stars at all if I had that option. I spoke to 5 different agents in under 24 hours who all told me different things regarding my contract. The manager was very rude and didn't even care when I said I would be moving to another mobile provider due to the appalling service received. Disgusting is all I have to say.”
“Rubbish supplier no support
I spend a lot of time in Europe and explained this when I got my contract
I have had a issue for the last approx two months where I cannot not make out going calls when in Europe they are connecting to someone in Africa or somewhere
EE are now saying it’s a ongoing problem there nothing they can do at the minute and the contract is in the uk they don’t tell you this when you take it out
No good as I use my phone for business I have spent hundreds of pounds with EE over the the years and this the loyalty you get back”
“absolutely disgusting customer service
EE customer service is absolutely horrible.
To start with, the in-store salesman had lied to me about the plan upgrade, and the length of my contract.
I've never missed a payment with them yet they refuse to upgrarde my plan. I bought an apple watch and they wouldn't add it to my plan. It is just a total mess.
They DO NOT CARE ABOUT YOU as a customer. They will not do anyting to please their customers.”
“Horredous network provider. Absolutely !@#$.
If you want to chase a refund owed to you for over 4 months entailed with numerous unfulfilled promises by 2 managers then go for this network.
If you want a PAYG sim registered in the wrong name by the store you got it from (very rare according to a 02 store manager in Trafford Centre) and wring address so you cant use your online EE account to make top ups or any balance enquiries then definitely go for this network.
No joke it will significantly increase your stress levels and totally unfulfilled and hugely disappointed.”
“I first joined EE with a Sim only plan and And loved there service Now I have the EE home broadband and Apple 4K TV I know People put bad reviews about every company but until you try it yourself you’re not gonna know I have only just joined EE home broadband and I have better Wi-Fi and better quality Internet I ever did then with Sky It all depends on what area you live in and what broadband quality and speeds you will get from that area I am quite close to the telephone exchange so I get pretty speeds I would recommend EE for the broadband Check on their website of what speeds you can get in your area I am definitely one happy customer I want to another with you once I have been with them for a good three or four month”
“I have had to give one star, I dident want to as the service in the Melton Mowbray branch was so shocking. I went in to find out why my phone is using a lot more data than usual, only to be patronised and belittled by the spotty little oik masquerading as a sales assistant. He was not helpful in the slightest, and I left the shop wanting to cancel my contract.”
“Shocking service, changed delivery date, cancelled insurance, argumentative staff in Derry, constantly cut off, no call backs, wasted 4hrs of my day with incompetent staff and service, this was all in one day”
“Since I joined EE I had problems phoning abroad. I am paying an additional £12.00 per month to enable me to phone family and friends abroad.
I either get a voice saying that 'this call can't be connected' or as now, and this is the second time, I can't phone certain countries at all. The number I am phoning is constantly engaged.
I also don't get the correct information about when an engineer from Openreach is coming to fix a problem, nor is EE contacting me to book an appointment, when needed.
They are also starting to be very reluctant to pay any compensation and it is the customer who has to pay and the suffer!”
“Yesterday mine&my partners phone was cut off! We rang up and asked for an explanation for this, they came back&told is it’s because are bill has not been paid, Bare in mind we pay at the end of every month! So that was sorted they then said it’s because we have missed a month I then got my banking app up and proved to them I did pay for October so there excuse then was we moved the payment date but we would not of done this due to the fact I get paid at the end of every month! I am disgusted in this in the fact that we both work hard for are money and make sure ALL our bills are paid! We both need are phones as our 4 year old has numerous medical conditions&is In&out of hospital I work in care long hours so I have to be able to contact schools/grandparents to make sure my child is okay and all medication has been taken also no symptoms etc same for my partner also he runs a business of his phone we visit the hospital a lot due to my child’s genetic condition and there was no sympathy or apology just we either pay a whopping £226 (are normal bill £120) or wait till next Sunday for the college who we spoke to comes back into work next week as he is the one sorting are problem!!! Nothing more than a scam just finding ways to take innocent hard working peoples money I am disgusted and hurt I know it’s only a phone but as I said I work long hours and some days I don’t get to see my daughter for a whole day to the nature of my job role so a nice little FaceTime before bedtime always makes it better! Also we was told if we pay the full £226 and if we prove we are right in what we say we could ask for a refund but I’m sorry I am not a millionaire if I had the money in the first place I would not be upset with the amount and paid it! Please be aware and make sure you always keep prove of payment as they like to scam as much as they can! Very disappointed.”
“Unable to top up data roaming while visiting USA using a PAYG EE plan. Very disappointed! If I was in an emergency situation I would be stuck! Poor service planning not considering a basic international customer requirement.”
“After thinking EE was one of the best companies they don’t want to know anything when the phone is broke. Customer service and the way I was spoken to was terrible, due to already speaking with apple for diagnosed the fault with the software/hard drive of the phone which wasn't fixable, EE didn’t listen thought they knew best, so my phone that went from half working being able to use WiFi to go on social media I was then told to erase settings to then not have a phone that was useable at all the phone wouldn’t go past the language section on iPhone 11 Pro! EE told me the only replacement phone I could get was a really old one which I’d have pay deposit and to send my phone off the wait would be two weeks then extra with not being in stock. Really not happy at all, once my contract is up I’ll be leaving considering I was told it was a really good deal after checking with carphone warehouse they could do better that’s even with student discount. Due to not having a working phone for 2 days I was really annoyed, luckily after visiting an apple store I had an appointment within 55 minutes and within 10 minutes I was given a brand new iPhone 11 Pro, because as they explained it was completely broken and a fault by iPhone, just EE didn’t want the responsibility. Now considering cancelling insurance through EE and taking it out through apple at least they solve the issue and speak to you well.”
“Been an EE customer for years, never looked at another provider. Have an anytime upgrade plan, paying an extortionate amount of money for a plan when I worked it all out (roughly £2640 over two years).
Called up to move to a smaller handset because I can't get on with the one I have, asked to reduce the monthly allowance of data or minutes or anything needed so I don't have to spend £300 in one month to move to a cheaper plan for them! All I wanted was a smaller handset and happy to pay the same monthly cost and have less allowances, no negotiation, no benefit to being a loyal customer for so many years. Paying over twice the value of the handset already and then they can't help out someone who is obviously already being screwed over with their current plan.
You will not be getting my business again, revolting.”
“If you’re thinking of going to EE ,run the other way Service is terrible and heaven forbid your apartment is in a dead zone they wont do a thing They changed my phone but still no joy and even lied in his report”
“Following a simple request to upgrade my data, waited 27 minutes on hold...UNACCEPTABLE (and this isn't the first time this sort of shenanigans has happened). Next contract will be elsewhere.”
“With my contact they agreed £100 uf costs and £39 pm. Then proceeded to charge £150 and £44 pm.
With my son's phone we agreed £90 uf and £44 pm. UF costs okay but charged £74 pm. Don't get me started on having to chase the phone being despatched. Each day of three they promised it had been sent but never arrived. Called and assured it would be sent that day and again wasn't. Infuriating.
They promise the earth and don't deliver.
Mick. Derby.”
