“I just noticed I have been charged every month for a top up I made two years ago while I was abroad. I called and they tell me this is standard policy, even if you signed for a much cheaper contract. Their only explanation is that they sent me a text when I made the top up. This is a dirty trick to take customers rip customers off. Now I have to give them thirty days notice to cancel my contract and find another provider.”
“EE have FAILED to transfer my mobile number from EE to Tesco. I purchased the phone from Tesco on Monday 15/06/2020 and all info from my EE mobile transferred easily to the Tesco phone. It is now Thursday 18/06/2020 and my new mobile is still dead. It shows "Emergency calls only" and "No sim card found". I need this phone as my husband has severe medical conditions and I need to check on him regular to make sure he answers and confirms he is ok. I now cannot do this. Very poor service. Not been able to contact EE by any other means.”
“it was a disgusting service from ee. I used them for so many years. When I left them they own me £9.50 in May 2020. they did not send me any bill and they put £18.00 on my credit file in a week time. They could call, send bill or send to collection or pass this to an agent to collect. without doing anything they spoiled my credit file. No other people did this,”
“Misleading advertising - headline says pay '£10 monthly' - but this is only a short term lead in offer - then £20 per month. Feel treated like a mug.”
“don't do it. contract to ee. because I'm a whole company. laugh. in site. ask for an amount and when he calls you, it's double, so no. you don't trust. in these devils”
“Poor, poor customer service and when you login you have the wrong info there. Said i could upgrade and even suggested an upgrade so i made the order, got an email/text saying it went through then to get an email saying i couldn't upgrade.
Service not been the best as the 4G has been a bit hit and miss since i got tge sim.”
“I am angry at EE, I had a contract with them for sim card and mi-fi. I have moved abroad so I was not about to use the mi-fi device, when I have called EE to cancel that contract they said I have to pay about 430 pounds cancelation fee which is way overpaid as they have included the months I have left on the contract (16x20 =320 so it works out that the cancelation fee itself is 110 pounds). This wouldn't be such an issue as I have terminated contract sooner and as I am abroad they just took the advantage of me NEEDING to cancel it - fair enough, you know how to play your game! But this is not what is upsetting me the most. Before all this happened I have also ordered a 500gb router device to have at home asking if it can be sort of swapped for the mi-fi device so I wouldn't have to pay the cancellation fee - i have been told it is not possible, ok maybe you dont allow it, but try to think about adding it into your policies as anywhere else, they allow it - IT IS CALLED A CUSTOMER SERVICE - SEARCH IT IN THE DICTIONARY!!!- So I have spoken to my brother that he'd take charge of that router, so I have called the EE that I would like to transfer the router to my brother as I was moving abroad. The next day EE called me that they can give me a discount and send me a new - better router. I have agreed as it was a discounted monthly price. So when my brother and I called the EE to make the transfer of the new router to my brother's name they did do that with us saying that we need to send the old router back, we did that BUT to my surprise I have found out that both me and my brother ARE PAYING FOR IT even though it is just one product!!!! When I called to find out what have happened I have been told that allegedly we have sent the wrong router back (we made sure it is the old one) I know that they have trasnferred the wrong router to my brother hence they think it is the wrong router that we sent back! But still we both pay 119 pounds a month even though we only have one device! When I ask them how is this possible they say that it hasn't been proccessed yet and so the system still thinks we have 2 routers!!! WHAT THE HELL? DO NOT USE EE - they don't care about any customer service, they just want to take all your money. Btw: when i ask to speak to a manager they only tell that the manager will tell you the same and never let you speak with him/her! Absolutely terrible - It was the greatest mistake I have ever done - to simply say - I have paid over 600 pounds so far for products I don't have or use for last two months!!”
“I am angry at EE, I had a contract with them for sim card and mi-fi. I have moved abroad so I was not about to use the mi-fi device, when I have called EE to cancel that contract they said I have to pay about 430 pounds cancelation fee which is way overpaid as they have included the months I have left on the contract (16x20 =320 so it works out that the cancelation fee itself is 110 pounds). This wouldn't be such an issue as I have terminated contract sooner and as I am abroad they just took the advantage of me NEEDING to cancel it - fair enough, you know how to play your game! But this is not what is upsetting me the most. Before all this happened I have also ordered a 500gb router device to have at home asking if it can be sort of swapped for the mi-fi device so I wouldn't have to pay the cancellation fee - i have been told it is not possible, ok maybe you dont allow it, but try to think about adding it into your policies as anywhere else, they allow it - IT IS CALLED A CUSTOMER SERVICE - SEARCH IT IN THE DICTIONARY!!!- So I have spoken to my brother that he'd take charge of that router, so I have called the EE that I would like to transfer the router to my brother as I was moving abroad. The next day EE called me that they can give me a discount and send me a new - better router. I have agreed as it was a discounted monthly price. So when my brother and I called the EE to make the transfer of the new router to my brother's name they did do that with us saying that we need to send the old router back, we did that BUT to my surprise I have found out that both me and my brother ARE PAYING FOR IT even though it is just one product!!!! When I called to find out what have happened I have been told that allegedly we have sent the wrong router back (we made sure it is the old one) I know that they have trasnferred the wrong router to my brother hence they think it is the wrong router that we sent back! But still we both pay 119 pounds a month even though we only have one device! When I ask them how is this possible they say that it hasn't been proccessed yet and so the system still thinks we have 2 routers!!! WHAT THE HELL? DO NOT USE EE - they don't care about any customer service, they just want to take all your money. Btw: when i ask to speak to a manager they only tell that the manager will tell you the same and never let you speak with him/her! Absolutely terrible - It was the greatest mistake I have ever done - to simply say - I have paid over 600 pounds so far for products I don't have or use for last two months!!”
“I had recently joined EE Broadband and I am very happy with how quickly they dispatched my router and everything was set up! I would highly recommend using EE!”
“Don’t deserve any stars 5+ year customer lied to and deceived during last upgrade and now won’t honour what they offered (despite having copy of transcript) resulting in no choice but returning phone ......And they really don’t care”
“A massive thank you to Jo (North East accent) in the broadband team for owning my issue even though it was for the PAYG team. 10/10, an absolute superstar. I am likely to become an EE customer due to this.”
“During this time of the crisis and loss of income, I tried to reduce my monthly outgoings with EE. I was unable to remove a SmartWatch attached to the account and costing me £15 plus VAT. My bill is £76 as I have a larger plan which was used for work that I know longer have. As the phone is in contract, nothing can be changed. Extremely greedy company. I'll go elsewhere when my contract is up.”
“I set up a monthly mobile contract with EE, but within 4 or 5 days, found a better deal for the same package with BT. BT said they would handle the cancellation of the EE deal, but just to make sure, I called EE and told them that I was cancelling in favour of BT.
EE had sent me a SIM card which I never even opened and threw away.
Today I received a bill from EE for a month's fee of £19. It went unpaid because the direct debit had been cancelled by either EE or BT. But in any case, I still receive a bill with a warning that if I did not pay it would adversely effect my credit standing.
I chatted online at length and they demanded the number of the SIM card that I threw out and the last digits of the account that the direct debit was to come from which I didn't get right. (I'm 76 - I thought they were asking for my debit card number). So I didn't pass their security test so now they are insisting that I have to send photo ids and a letter to their home office to get out this contract that they screwed up. And I'm in lockdown with the virus thing and I don't need this additional stress in my life. All for 19 pounds.
Bad people. Don't go there.”
“Phone calls drop constantly. No solution seems to improve it. It is hurting my business and only solution is to just dump the contract. Customer service representative is repeatedly rude and unhelpful. Has expressed negative sentiment towards me as a business owner because he doesn't earn a big salary. I would put him in my shoes for a week. Perhaps he would realise how mich stress and hours of extra time it takes to run a business. A phone service that isn't working well and argumentative customer service reps making my life more difficult is not what I signed up for in my contract.”
“Joined EE on 28th Jan 2020, broadband only, at first all was fine, then I noticed that my speed was declining to a point I had nothing several times a day, then they decided within days to put my monthly payment up, I called them to try to negotiate down, no luck, they stated they have the best customer service in uk, err I don’t think so! Said I could leave if I like for a fee of £131! As for the slow speed, they did a few minor checks by someone who didn’t really know what they were doing. That’s great customer service don’t you think. Wished I’d never left SKY! They really do have the best customer service in uk!!!!!”
“Very greedy.
Long story short.
Was getting a bit fed up with constantly running out of data, and their data packs are very expensive.
Saw a good deal from another "funny name" network. £10 for 6gb unlimited texts and calls.
Decided it's worth a try and called EE to check if they can bother offering something that keeps me interested staying. Nope. Nothing.
Switched to that other network, happy.
Couple days later EE started to bombard me with calls every single day. When I finally answered, they offered me 100gb for £26 or nothing :)
I want your attention here - they don't worry to at least match the offer from competitors(also mind that I was with EE for long time), they only worry about upselling and milking their own existing customers proposing ridiculous deals.
Not sure what their problem is, either poor Sales strategy or the fact that they think they use O2 physical network and everyone should praise them for that.”
“EE for me is the best in the uk , a real breath of fresh air , great service , great customer service , great tec support and upgrades of the latest phones . I will stay with them forever . Great to see this service in my life a real life changer . I live in a city that was dominated by another operator . I dreamnt of the day i could get all these quality services . In the past with other uk operators the signal lagged , poor signal and dropped calls . Soon as i put my EE sim card in bang i had instant streaming and music and quality calls and texts. Maybe most other people take that for granted in the uk , but not here as i live under sea level and EE supply us with 5g and 5g mobile phones . Nobody else can match this service or quality . Im a right winging git if i dont get what i pay for . But i honestley dont have 1 negative word to say about EE. I hope they end up the only network in the uk😂😂and bankrupt the rest. I hope EE last for 100s of years . Well in my eyes what a good start. Hats off to them from me . Haters get a life and stick with your rubbish network we dont need you.cheers.colin horton.”
