“Went to get a new SIM card for a lost phone on 21 Oct. at Newcastle u Lyme store. Was told it would take 24 hours for card to become active. After 3 more visits, left card at shop. They gave me a temp card with new number & £5 on it.They phoned on 6th Nov saying card WAS active. Went to collect it - same old story - it wasn't! Another wasted journey. They said it would become active within 24 hours of am Saturday 9th Nov. I said I didn't believe them - would you?
It's now THREE WEEKS since I started this fiasco and...my card still is not working!!
Can't EE get their act together and stop boasting how big they are? Hilary Laine”
“Rubbish mobile broadband, it's always going down, the EE website is always down so I can't check my data usage, data goes down muuch more quickly than it did with TMobile, my text messages won't always send (I live in London!) and I can't always make a call. Don't sign up!”
“Oh the irony of being called by EE customer service today & their own network cuts them off. Shows just how crap their network and customer service is, not even a callback or text to apologise”
“poor customer service from Orange. Been with them for over 15 years. Charged me for upgrade when I have one due in four weeks. EE give us back orange!”
“Literally at my wits' end with TMobile and EE - Customer service is beyond shocking, have been trying to upgrade for 3 MONTHS now and am still stuck at square 1”