EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,338 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel failed to deliver on Saturday because they couldn't find the York Barbican Theatre - it's not exactly small or unknown so there's no excuse - just pathetic. Maybe they should find a driver who speaks English or can use Google on his phone. If he had bothered Google would have taken him straight to it street by street. I spent two hours waiting for their non-existent chat on their website and when I eveuntally bludgeoned my way through to someone at 3 p.m. through a very hard to find link I was told it was too late. 3 p.m. - for goodness sake - give a service or apply to go on benefits and find a food bank to scounge off. That was the Saturday order. Now for the Sunday one: Yodel don't work on Sundays so although your website states at the top that you deliver on Sundays you don't which is fraudulent and a downright lie. They delivered the following day by which time the concert was over and she was halfway down the M1 heading home. You are useless, your website is misleading and needs changing to take the Sunday dates out of the calendars. You've got one more delivery to make for me and after that you won't be hearing from me again. I'll go elsewhere. Utterly useless and very very distressing! Are you going to give me my money back or just bury your heads in the sand?”

EFlorist 1 star review on 26th October 2022

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Posted 3 years ago

“No confirmation email to say flower were delivered. Only 5 flowers, nothing like was advertised Delivered late on the day From reading others reviews I am lucky but they were rubbish Will not use them again, too stressful and disappointing”

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Posted 3 years ago

“Not happy never again tesco every time for me .”

EFlorist 1 star review on 25th October 2022

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Posted 3 years ago

“Everything was good except the end product, disappointing that we received a small bunch of flowers despite paying for a large, puts us off ordering online again”

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Posted 3 years ago

“Order was not delivered on the requested and paid date. Even after 48 hours - tracking says still on its way. Finally cancelled the order as not serving the purpose. No response to emails on the weekend. Wouldn’t recommend.”

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Posted 3 years ago

“If my business was consistently this poor, I’d stop paying for review services. Order didn’t arrive as promised. Zero weekend customer service. When after two days the order arrived, a refund of the ‘service charge’ seemed like an insult, especially given the recipient had left. Wish I’d read the reviews before I bought.”

Helpful Report

Posted 3 years ago

“Very disappointed with the delivered product. In no way the quantity as in the photo used in the advert (See attached 2 photos) AND I paid for the largest delivery. Deffo NOT worth £31.98.”

EFlorist 1 star review on 24th October 2022

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Posted 3 years ago

“What a disappointment - the bouquet was not as pictured.”

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Posted 3 years ago

“Ordered flowers for a Golden Wedding anniversary 3 days in advance but delivered a day after the requested day. When delivered the courier Yodel dropped them over the garden gate and left them in the rain without telling the recipient they were there. The tracking of the delivery showed the courier had 179 deliveries to make that day, hardly hand delivered by a local florist as your advert states, When the recipient found rain soaked box of flowers (I was able to tell them they had been delivered) gone past the bud state due to time in transit for 2 days "at the local depot". The flowers thankfully recovered after 24 hours in some water and looked very nice. Pity so let down by the delivery system.”

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Posted 3 years ago

“Did not arrive”

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Posted 3 years ago

“Delivered at 6pm, far too late for a birthday celebration”

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Posted 3 years ago

“The box arrived torn open down one side and the card was missing so my recipient had no idea where they came from. The flowers were nice though.”

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Posted 3 years ago

“I have already sent a complaint email to Customer Services and placed a review on Trust Pilot and as yet had no reply Disgusted with Eflorist and the quality and service”

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Posted 3 years ago

“very disappointed arrived late poor-quality flowers looked like flowers from a market stall have sent several messages with phot of flowers and keep being asked for photo”

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Posted 3 years ago

“I will never again use Eflorist. Clicked on ur link by mistake. Flowers never arrived on time and on the day confirmed very disappointed.”

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Posted 3 years ago

“The bouquet was pathetic for the price”

EFlorist 1 star review on 23rd October 2022

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Posted 3 years ago

“Unbelievable how few flowers actually come in comparison to the pictures online. Exceptionally poor value for money for what would cost £5 in Tescos”

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Posted 3 years ago

“No note attached and the flowers were like a £5 supermarket bunch. Felt ashamed having them delivered to mark the anniversary of my friends baby’s death. The fact that they were supposed to cost even more less the discount is even more shocking! Plus they arrived in the evening not next DAY!”

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Posted 3 years ago

“terrible flowers. I definitely do not advise. On the website there is a beautiful expensive bouquet, they bring a cheap broom. It does not match the picture at all”

EFlorist 1 star review on 22nd October 2022

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Posted 3 years ago

“The worst flowers I have ever had hardly any flowers in bunch and what arrived were in poor condition with petals falling off certainly not as shown in picture have twice emailed requesting full refund funny no reply to either email”

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Posted 3 years ago

EFlorist is rated 3.7 based on 12,338 reviews