EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,338 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having ordered flowers for my sister in-laws 60th Birthday i was shocked & horrified to find out that they were not delivered & very embarrassed when I emailed to find out what had happened I was messaged to say someone would get back to me within 24 hours, well its been 3 days & no response if i said this is the worst experience i have ever had i would not be lying can not believe how ashamed I am to do this to my sister in-law having just lost my brother.”

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Posted 3 years ago

“Order wasnt delivered, wasnt notified until 2 days later”

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Posted 3 years ago

“Awful flowers - really embarrassing Could’ve got nicer from our local fuel station dropping after 1 day and poor quality Would not recommend”

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Posted 3 years ago

“I had to change address, which was prior to courier despatch ING but nothing could be done. Had to cancel the order, with no subsequent delivery and no chance of voucher or (partial) refund”

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Posted 3 years ago

“I have used their service before and returned because I thought they offered an excellent service. Boy was I surprised. I placed another order and it wasn’t delivered and when I brought it to their attention the person dealing with it was rude, via email? Email you know! I am so disappointed.”

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Posted 3 years ago

“3 times these flowers were supposedly delivered they were never recived”

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Posted 3 years ago

“Very disappointed I wouldn't buy her again, the bunch of 50 roses recived was cheaper quality doesn't looks as in the original picture.”

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Posted 3 years ago

“I only received the flowers. All the adding I paid for didn’t come with my order.”

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Posted 3 years ago

“Send a sympathy bouquet to our friends, I ensured the free chocolates were removed but unticking the box, but they sent them anyway!! Very embarrassing and inappropriate, not much by way of an apology either!!!”

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Posted 3 years ago

“Very poor quality, maybe because I paid extra for next day delivery but only received the flowes three days later. No only did the gift completely miss the ocation, not happy will not be using this company again”

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Posted 3 years ago

“Ordered flowers to be delivered on Friday ( my friends birthday ) received a text in the afternoon advising you could not find a florist who could deliver on that day .. So I had to choose another day which is today 3 days after her birthday, have now just had en email advising delivery between 1900 and 2100 . very upsetting”

Helpful Report

Posted 3 years ago

“My Neice never received flowers for the 28h Oct as i requested luckily neighbour was going downstairs y'day 30th & noticed them lying on ledge & handed them in to her she was delighted with the lovely flowers. OBVIOUSLY the Couriers fault. I could not get through to EFlorist very frustrating, I contacted RESOLVER expained & straight away then later on cancel my complaint. I won't be buying again. )”

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Posted 3 years ago

“My order couldn’t be delivered on the right day. Still no refund…”

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Posted 3 years ago

“Delivery did not arrive, customer services could not locate my order at first. When they did they said there was a problem and it had not been delivered. Customer service dreadful in that it is only via email ...no telephone line and the customer services would not call me. It says there is a chat facility but it was never turned on when I tried it during the hours it should have been live. So all very protracted and prolonged communications meaning that the surprise of flower delivery for our very sad occasion was missed. Advice - do not use”

Helpful Report

Posted 3 years ago

“Flowers delivered as expected,. Condition of flowers very poor Wife was not happy Would use another company on the future”

EFlorist 1 star review on 31st October 2022

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Posted 3 years ago

“I ordered on Monday morning, I tried to make changes but was told I couldn’t as it was next day delivery and then my order was lost, I contacted you on Thursday and you sent another order out on Thursday and the flowers arrived late Saturday and were wilted, dry & looked awful, I’ll be calling your customer services again in the morning, I’m embarrassed for my recipient.”

EFlorist 1 star review on 30th October 2022

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Posted 3 years ago

“Service very poor my mum never got her order first day went to wrong adress flowers were not buds and half the order missing”

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Posted 3 years ago

“No flowers received. I contacted customer services and they refused to acknowledge or provide refund or options. Completely unacceptable, you kept my money and I have no flowers!! Disgusting really.”

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Posted 3 years ago

“The box was ripped open,chocs were missing. The driver rang her bell and then vanished”

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Posted 3 years ago

“Recipient has not recieved her flowers. Very cross and frustrated. Supposed to arrive by following day. Got message to say they will arrive friday. (yesterday) its saturday late evening now and still not turned up. Have to messafe them to chadse it up. Not happy. Nevee happened before. Dissapointed.”

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Posted 3 years ago

EFlorist is rated 3.7 based on 12,338 reviews