EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,338 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,338 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The flowers for my Daughter-in-law’s Birthday arrived looked quite tired my Son said. I also thought it would have been next day delivery, not the Tuesday teatime.”

Helpful Report

Posted 3 years ago

“The flowers didn’t look like the picture advertised.”

EFlorist 1 star review on 10th November 2022

Helpful Report

Posted 3 years ago

“Awful. Ordered same day delivery, then was messaged in the afternoon to say it will not be same day delivery. When i initially responded saying i was not happy, the order was cancelled and refunded, not even rescheduled for the following day”

Helpful Report

Posted 3 years ago

“Order placed to celebrate the arrival of a new Baby. Ordered a Teddy Bear as an add on to the order. The Teddy did not arrive, but I was told that extra flowers had been added to the bouquet to the value of the Teddy Bear. This was defiantly not the case! No refund was offered for the missing item.”

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Posted 3 years ago

“It’s a shame that you have to leave at least 1 star because I’d love to leave 0!! DO NOT USE THIS COMPANY!! Ordered flowers for my wife’s birthday and selected a date (4 days in advance) Waited for the email or text to give me a time slot (still yet to get) but 2 days after they were needed! My flowers were delivered the day after needed, chucked at the back door of my house on their side, in the heavy rain!! No notification of delivery or even an attempt to knock on the door!! AVOID THIS COMPANY”

Helpful Report

Posted 3 years ago

“I am in touch with someone called Kirsty. The delivery was a complete failure as the person for whom the flowers were intended was not notified of the delivery until I phoned on the Monday to see if she received them ok. By which time they were dead. I am trying to get a refund but there seems to be a reluctance to sort this disappointing experience out. Fay peters”

Helpful Report

Posted 3 years ago

“Lack of delivery planning My order was for delivery on a birthday and as at 5.45pm no flowers have been received. TOTALLY USELESS COMPLETE WASTE OF TIME Would not consider this company again when ordering flowers”

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Posted 3 years ago

“Flowers were delivered but no free chocolates”

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Posted 3 years ago

“Paid for same day delivery for a special friends 40th birthday, 3 days later I had to follow up twice to se if they had been sent, they had not and nor was I notified. Incredibly poor service and apart from a simple apology and option of refund, no other good will gesture offered for there lack of diligence. Stay away,, this is not a heart felt company.”

Helpful Report

Posted 3 years ago

“Flowers arrived brown and dying. Worst of all is I had ordered them as a surprise for a.famioy member. Contacted customer service to make a complaint and haven't heard back. Disappointed to say the least.”

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Posted 3 years ago

“Really disappointed that the chocolates I selected with the order were not included. I feel it's bad value for the high postage cost and the missing item. There is no way to get in touch to complain about it so leaving you a review here. Flowers were ok - not amazing but ok. But if you can't honour the extra additions or options selected, don't offer the options to do that! I would have used another florist had I known.”

Helpful Report

Posted 3 years ago

“Avoid. Item not delivered, poor response to issue. Will never use this company again.”

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Posted 3 years ago

“I don’t think I need to say explain anything.I think when you when look at the photo it tells you.”

EFlorist 1 star review on 8th November 2022

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Posted 3 years ago

“Some flowers were damaged and the size was small and I paid for large size the pictures online do not replicate what what you receive !!! Disappointed to say the least”

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Posted 3 years ago

“I am disappointed by the service. Some of the roses were damaged at delivery. I sent images and emailed Eflorist on Thursday and I have had no reply.”

EFlorist 1 star review on 7th November 2022

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Posted 3 years ago

“I have always gotten lovely flowers from E florist. This time I was very disappointed. What I ordered vs what I got.”

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Posted 3 years ago

“Worst delivery service and very poor customer service. A next day delivery which i paid for did not get delivered until after 2 days which missed the birthday of the recipient. When i contacted Eflorist they did not have the curtesy to apologise but but rather sent a message that they can't comment on their poor delivery service due to data protection. I am the sender so i wonder whose data they were trying to protect by explaining the delay in delivering the flowers. Worse customer service ever experienced. I will never recommend to anyone.”

Helpful Report

Posted 3 years ago

“I would like a refund as my delivery was not made and nobody has contacted me back”

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Posted 3 years ago

“Absolutely rubbish, 2 dead flowers and a lot of dead yellow weeds.”

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Posted 3 years ago

“The flowers arrived the box was soaked and had holes in it the flowers was terrible have pictures to prove the bunch was half dead am so disappointed as it was a bunch ov flowers for a important occasion and they didn’t match up to what I though I was purchasing, I have sent u 2 emails with pics to complain but no response!”

Helpful Report

Posted 3 years ago

EFlorist is rated 3.7 based on 12,338 reviews