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eGlobal Central Reviews

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

Company Reviews

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

eGlobal Central 1 star review on 26th December 2020

eGlobal Central 1 star review on 16th December 2020

eGlobal Central 1 star review on 16th December 2020

eGlobal Central 5 star review on 22nd October 2020

eGlobal Central 1 star review on 30th May 2020

eGlobal Central 1 star review on 22nd May 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Definitely do not recommend this ‘company’. Ordered £300 worth of items 3 weeks ago and still not arrived. I’ve sent them several emails and which they have responded that there are ‘delays’ but I have requested a full refund and took it through PayPal as they are not legit”

Posted 3 years ago

“STAY AWAY FROM THIS COMPANY!!! I ordered a iPhone 11 pro max for my son's birthday will within time to be able to get it with their super slow processing time. After 2 week I wrote asking when I was likely to receive it and I was told that the order was cancelled upon my reques?!?!!? I never told them to cancel it and finally they came out and said that the product was out of stock so THEY cancelled I order. This is a joke of a company - very unprofessional and full of cheaters.”

Posted 3 years ago

“I have ordered goods from this company and not received them, they use the process of sending out an email to say the goods have been dispatched and you can then no longer cancel the order or claim a refund according to their customer services. They cant even clarify where the goods are or when they WILL acutally be delivered. AVOID using this company”

Posted 3 years ago

“Very poor, I paid £400 for an ipad, never arrived and still waiting for a refund........Avoid!!”

Posted 3 years ago

“Don't use this site. I ordered some headphones and I can see they have yet to be actioned and they do not respond to chatbot when I asked questions. TERRIBLE AVOID”

Posted 3 years ago

“same here. technical problem with the payment , so the order is canceled .but they managed to withdraw the amount from the account . went straight to the bank to ask a cashback to my account . i suggest anybody who reads this . avoid this at all cost . they are not honest . 557 euros . expensive experience”

Posted 3 years ago

“Ordered a pair of Sony headphones on 23rd October 2020 and was informed of a 3-5 day delivery. Payment taken from bank account. Long and behold still no sign of them!! I was sent tracking details that said the order was despatched the same day, ten days later this appeared on the tracking:- "Due to unforseen circumstances there is a delay in your shipment. We will update here once we have news." Next day this appeared:- We apologise for the delay, we are following up your order to get it delivered to you as soon as possible. Ten days later this appeared:- Your parcel has arrived at GLS, please follow this link for further information: 300************* Then........NOTHING!!! TRYING TO GET A REFUND AT THE MINUTE!! AVOID THESE GANGSTERS AT ALL COSTS!!”

Posted 3 years ago

“Bought an iphone 12 mini just last week. Funds cleared from my account no problem then today I get an email saying due to a payment issue the order is being cancelled and I'll receive a refund in 7-10 days. Mustn't have been able secure the stock they were trying to sell. Will initiate a claim back from my bank asap too.”

Posted 3 years ago

“Have used them 3 times before and the service was excellent l. However I ordered a tablet on 23 sept and still have not received it on 24 November (Over 2 months later !!!) - have sent at least 8 emails to customer support and while they have got back to me I still have no idea when I will receive the tablet - I have asked for a refund - beware”

Posted 3 years ago

“Delivery deadlines that are increasingly extended are unable to meet deadlines. in the best case 20 working days. Reaching 30 days ... Good price, but very bad follow-up from customers. They were already a good choice, in 2020 the services worsened muitooooo !!!!! are no longer an option!”

Posted 3 years ago

“They took a week to get the phone I ordered to the local courier, then the tracking stopped. Eglobal answere one email to say they would look into it, then no further emails were answered. Stupidly paid using Paypal (never again) and their resolution is to wait another 2 weeks.”

Posted 3 years ago

“Avoid at all cost - serious misuse of 'EU' name and symbol - I have just been told that by Samsung that my phone is not an EU spec and they will therefore not undertake any warranty repair on it after its failure after circa 4 months.”

Posted 3 years ago

“I ordered over 3 weeks ago and it is impossible to contact eGlobal for an update on where my ship is . I would advise to give eGlobal a miss as service is terrible”

Posted 3 years ago

“Bed is underestimated, this company is simply rubbish and run buy bunch comedians who don’t know what they are doing. Sorry to I couldn’t give 0 stars.”

Posted 3 years ago

“Seriously don’t bother! Should’ve known better really but I was tempted by the significant savings on a Garmin watch. The delivery took almost two weeks which I can live with... however, the watch broke after 24 hours and the service to get it sorted was appalling. I sent them immediately all the information their website asked for to return the watch and they kept coming back asking for the same information. Every email was at least 24 hours apart and contained one more pointless question. They were basically running down the clock to be out of the 30 day money back guarantee. I don’t think I’d have seen the watch or my money again if I’d sent it back using the return service they eventually organized. Eventually I gave up and contacted Garmin directly who took the watch back, checked it and sent me a new one within a week.”

Posted 3 years ago

“I waste €250, bought the phone , nwver received.”

Posted 3 years ago

“I purchased a phone on the 14th of october, today it's the 27th and no clue of where the parcel is. I wrote 2 emails with no answer. I don't know what to do.”

Posted 3 years ago

“This company is based in Hong Kong and has no UK presence which is not the impression they give in their advertising. When you want to return an item they say they will deduct a handling charge as per their returns policy. Having printed off their returns policy there is no mention of such a charge therein. They are asking for £15 which is excessive. So please be aware of this before purchasing.”

Posted 3 years ago

“I decided to order a Camera and 2 lenses from this Seller on the 17th of September after their website clearly said that it's available in stock. They then informed me that this isn't the case. I requested to cancel the order then an agent decided to reverse the cancellation request without my approval. It's now the 13th of October and I don't even have a valid tracking number. This by far has been one of my worst experiences EVER! They customer support is completely useless and don't have an inch of empathy towards customer frustration. If I get to do it again, I would gladly pay the extra money for a more trusted seller. DO NOT USE THEM”

Posted 3 years ago

“Bad customer service, haven't responded to my email and haven't received my phone. Avoid them. They turned in a big messers.”

Posted 3 years ago

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eGlobal Central is rated 1.6 based on 424 reviews