eGlobal Central Reviews

Name: eGlobal Central
Rating: 1.56

1.6 Rating 424 Reviews

13 %

of reviewers recommend eGlobal Central

Company Reviews

Questions

Metrics

1.6

Based on 424 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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eGlobal Central 1 star review on 25th February 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't recomand it so so so bad ! I still didn't get my iPad . no one respond my emails, no phone number to call or talk to .”

Helpful Report

Posted 3 years ago

“I had to wait for months for the Samsung Galaxy Buds+ product that I paid for at the time of ordering, with one month passing before anyone even contacted me to respond to my question of them ever receiving the order and payment. Then I got the non-functional device and had to become an amateur video producer to create a video proving that it was non-functional. I tried connecting the Buds+ with three different phone models and experienced the same thing; the left earbud never connected to the phone/app and never produced a single sound. It is completely dead. I experience the issue under every situation, I tried their suggested fix and I tried every suggestion that I found on every Samsung forum (which was easy as this is a VERY common issue). I even took it to a certified technician at a local Samsung Gallery and watched them troubleshoot it with the exact same result on their phone. The left bud NEVER connected, NEVER charged and NEVER functioned. They couldn't help me however, because this model is an Asian market model and therefore not under warranty in the EU. I then returned the faulty product and within DAYS (not months) they replied telling me that their "technician" found nothing wrong. My only recourse now according to eGlobal is to send them 80 more Euros for them to return what is almost certainly still a dead product, or eat the cost of the earbuds. This is blatant manipulation and thievery conducted under the guise of an online company that is capitalizing on our inability to purchase from in person stores during the pandemic.”

Helpful Report

Posted 3 years ago

“After returning a faulty phone for repair (the screen stopped working a month after purchase) ,I discover YOU WILL NOT HAVE A MANUFACTUAR WARRENTY,these gangsters had position of my phone for over a month without feedback ,after mutable emails I finally got them to acknowledge receipt of the phone and complete contains of the box I sent. A week later a crack magically appears on the screen and they want 90% of the original cost of the phone to repair it and reduce my guarantee to 1 month. DO YOURSELF A FAVOUR AND DONT BUY FROM THESE GANGSTERS OR YOU WILL REGREAT IT!”

Helpful Report

Posted 3 years ago

“Only giving 1 star because I cant leave 0 stars. Ordered and apple watch series 5 for my daughters 21st birthday gift. 6 weeks later no sign of the watch and unable to contact anyone either by phone or email, this has been on going for weeks. Tried Resolver with no luck. Infuriating, contacting my credit card company for refund.”

Helpful Report

Posted 3 years ago

“This site is not ready to do business. My item was meant to be shipped in 24 hours, and arrive within 6-8 days, plus an extra 4 for COVID 19 delays. The item was not processed for 6 days. I am only receiving automated tracking updates via their internal tracking system, which is the same updates for every single item you order from them, ignore these, they are fake and designed to keep you occupied. The "submit a ticket" link on their site is broken, therefore, you cannot request a refund unless you open a dispute with PayPal. They do not respond at their PayPal email address at all. Their support emails are automated as well, or at least skimmed and you are sent a generic message based on keywords you enter. The savings is not worth the hassle, and that's only IF I receive the item eventually. At this juncture I would rather have ordered elsewhere as I need the item for business purposes. Their review rating on the website is obviously fake as you've discovered if you've come to this site by now. While they may not be a complete scam, they are not a properly functioning business, and should be taken offline until they are ready to operate again.”

Helpful Report

Posted 3 years ago

“*DO NOT CHANCE IT* I imagine if you have no issues with what you receive from them, they're fine as the more positive reviews indicate. But if you need to contact them or make a return - horrendous. They take days to respond and are unhelpful and blunt. They often do not respond properly to the question you've asked so you reword the question and that's another two days to wait for another response! I had to get in contact with my bank after over two weeks of trying to get them to accept my return who have finally refunded me as the company stopped responding to me productively. The prices are so cheap and that's great BUT I will tell everyone who asks me whether to order from here NOT TO as if you need any from of customer service from them it is an awful experience. Honestly, please just avoid them, find a different company who provide discounted electronics or spend a bit more and have complete peace of mind. I hope this helps people make up their mind about whether to order from them.”

Helpful Report

Posted 3 years ago

“2 weeks and still no phone?are u seriosly like ,common? Im going out of the country in few days!!!!terrible service...”

Helpful Report

Posted 3 years ago

“Never received my item. Tried contacting them to get information on it but only receive automated email. I asked for a refund and didn't hear anything back. Their costumer service is shockingly poor. I had to contact my bank to see could I get the money back.”

Helpful Report

Posted 3 years ago

“I have ordered an Samsung smart watch on 21th of April i got no tracking number until 28th of April,in this time I sent them an email asking about the tracking number,and got no answer,the watch arrived eventually on 6 or 7 of May ,after more than 2 weeks,and on the site the estimated delivery time was 6-8 days,the funny part it’s that after 1 month since I sent them that email they answered me telling me that the product got to me,well DUH...stay away from this site people,and this is not the only issue I had with them”

Helpful Report

Posted 3 years ago

“Заказал телефон 1.05.2020 сейчас уже 12.06.2020 и никакой информации о телефоне нету, не рекомендую”

Helpful Report

Posted 3 years ago

“Ich rate niemandem, Waren in diesem Geschäft zu bestellen! Bei Bestellung von Waren angegeben 24 Stunden Lieferung in Deutschland. Aber nach Zahlung von 7 Tagen gab es keine Neuigkeiten. Nachdem ich an den Support-Service geschrieben hatte, schickten sie mir die Bestätigungsnummer des DPD. Sie sagten, dass die Ware 2-3 Tage unterwegs sein wird. Nach weiteren 7 Tagen war die Sendungsverfolgungsnummer noch nicht bestätigt und die DPD erhielt die Ware nicht zum Versand.”

Helpful Report

Posted 3 years ago

“Buy elsewhere! It has been 98 days since I ordered a Nintendo Switch (which was listed as 'in stock') and I have not received it. Support will string you along for a few weeks with canned response emails, and then they ignore you. I also submitted an RMA case online and it was closed immediately, they told me to contact their support team (who are unresponsive). Complete joke of a company.”

Helpful Report

Posted 3 years ago

“I ordered a Honor Magic 2 Smart Watch on the 1st March. They did not ship it until 10 days passed. eventually the tracking showed it left Singapore on the 10th April. The tracking shows the same message, the 4th June. I have written politely 4 times, but have had absolutely no reply. i asked for a refund, but again no reply. i have now contacted my credit card company. If they replied, I would be a little happier, but not ti have done so is both rude and unprofessional.”

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Posted 3 years ago

“Used to be good but now they take your money and goods not in stock then wait ages fir refund”

Helpful Report

Posted 3 years ago

“I ordered my a Samsung S20 on the 10th of April. I didn't receive any word on it's whereabouts until the 28th of April when I was told it was dispatched. On the 7th of May I was informed there was a processing delay and my item wasn't shipped. Everyday since then, I have read the same update on the tracking system - "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.". The risk of ordering from eGlobal is not worth the discount. So disappointed. Opening a claim with PayPal today. :(”

Helpful Report

Posted 3 years ago

“Total fail plus Communication Zero I ordered on the website phone, paid by visa. I didn´t receive any tracking. Is two weeks since my order. I tried to contact the company 5 times with the question about delivery time and about my product. Phone was not answered, 2x E-mail was not answered, I created ticket with this question on their website - not answered. I do not know where the product, which I paid for, is currently and if I ever receive it. The customer service is 0 in my case. I will never order again!”

Helpful Report

Posted 3 years ago

“Took my money and never heard about them.”

Helpful Report

Posted 3 years ago

“Do not touch this company. They have taken €500 from my account over 2 months ago no sign of product and have not responded to any contact. It says you have to submit a ticket to get a refund bit you can self register. Complete scam, this needs to be removed forn the internet”

Helpful Report

Posted 3 years ago

“Hi, I have recently placed an order too and now want to seek a refund. Can anyone suggest how to reach out to Paypal for refund/cancellation of the order? Many thanks in advance”

Helpful Report

Posted 3 years ago

“Took money and never heard from again”

Helpful Report

Posted 3 years ago

eGlobal Central is rated 1.6 based on 424 reviews