Name: eGlobal Central
Rating: 1.62

“Never received my item. Tried contacting them to get information on it but only receive automated email. I asked for a refund and didn't hear anything back. Their costumer service is shockingly poor. I had to contact my bank to see could I get the money back.”

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Posted 5 years ago

“I have ordered an Samsung smart watch on 21th of April i got no tracking number until 28th of April,in this time I sent them an email asking about the tracking number,and got no answer,the watch arrived eventually on 6 or 7 of May ,after more than 2 weeks,and on the site the estimated delivery time was 6-8 days,the funny part it’s that after 1 month since I sent them that email they answered me telling me that the product got to me,well DUH...stay away from this site people,and this is not the only issue I had with them”

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Posted 5 years ago

“Заказал телефон 1.05.2020 сейчас уже 12.06.2020 и никакой информации о телефоне нету, не рекомендую”

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Posted 5 years ago

“Ich rate niemandem, Waren in diesem Geschäft zu bestellen! Bei Bestellung von Waren angegeben 24 Stunden Lieferung in Deutschland. Aber nach Zahlung von 7 Tagen gab es keine Neuigkeiten. Nachdem ich an den Support-Service geschrieben hatte, schickten sie mir die Bestätigungsnummer des DPD. Sie sagten, dass die Ware 2-3 Tage unterwegs sein wird. Nach weiteren 7 Tagen war die Sendungsverfolgungsnummer noch nicht bestätigt und die DPD erhielt die Ware nicht zum Versand.”

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Posted 5 years ago

“Buy elsewhere! It has been 98 days since I ordered a Nintendo Switch (which was listed as 'in stock') and I have not received it. Support will string you along for a few weeks with canned response emails, and then they ignore you. I also submitted an RMA case online and it was closed immediately, they told me to contact their support team (who are unresponsive). Complete joke of a company.”

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Posted 5 years ago

“I ordered a Honor Magic 2 Smart Watch on the 1st March. They did not ship it until 10 days passed. eventually the tracking showed it left Singapore on the 10th April. The tracking shows the same message, the 4th June. I have written politely 4 times, but have had absolutely no reply. i asked for a refund, but again no reply. i have now contacted my credit card company. If they replied, I would be a little happier, but not ti have done so is both rude and unprofessional.”

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Posted 5 years ago

“Used to be good but now they take your money and goods not in stock then wait ages fir refund”

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Posted 5 years ago

“I ordered my a Samsung S20 on the 10th of April. I didn't receive any word on it's whereabouts until the 28th of April when I was told it was dispatched. On the 7th of May I was informed there was a processing delay and my item wasn't shipped. Everyday since then, I have read the same update on the tracking system - "We apologise for the delay, we are following up your order to get it delivered to you as soon as possible.". The risk of ordering from eGlobal is not worth the discount. So disappointed. Opening a claim with PayPal today. :(”

eGlobal Central 1 star review on 30th May 2020

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Posted 5 years ago

“Total fail plus Communication Zero I ordered on the website phone, paid by visa. I didn´t receive any tracking. Is two weeks since my order. I tried to contact the company 5 times with the question about delivery time and about my product. Phone was not answered, 2x E-mail was not answered, I created ticket with this question on their website - not answered. I do not know where the product, which I paid for, is currently and if I ever receive it. The customer service is 0 in my case. I will never order again!”

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Posted 5 years ago

“Took my money and never heard about them.”

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Posted 5 years ago

“Do not touch this company. They have taken €500 from my account over 2 months ago no sign of product and have not responded to any contact. It says you have to submit a ticket to get a refund bit you can self register. Complete scam, this needs to be removed forn the internet”

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Posted 5 years ago

“Hi, I have recently placed an order too and now want to seek a refund. Can anyone suggest how to reach out to Paypal for refund/cancellation of the order? Many thanks in advance”

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Posted 5 years ago

“Took money and never heard from again”

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Posted 5 years ago

“Order phone 15 may. Order stall pending.no tracking to. No replys to mail.il never buy again from them.spend the extra money your better off.”

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Posted 5 years ago

“No communication, no delivery, Cant recommend...”

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Posted 5 years ago

“I order my phone on 11 may . After 11 days status on website still the same, I send every day email about some information . No one back to my. No email . No details about parcel. This is the worse company to bay anything. I think they are chiding. Not only me.”

eGlobal Central 1 star review on 22nd May 2020

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Posted 5 years ago

“Worst shopping experience ever!!! Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. e-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says). Rubbish customer service, the only way you could contact them being by e-mail. I do not recommend eglobalcentraluk.com, obviously. Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier. It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks). Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute...”

Helpful Report

Posted 5 years ago

“Worst shopping experience ever!!! Ordered a mobile phone on the 9th of March 2020 by standard delivery, it is the 15th of April 2020 and haven't received it yet. e-mailed them 9 times for the past 3 weeks and they haven't even bothered to reply. Been given a Royal Mail tracking number but the shipping information hasn't been updated since the 18th of March 2020, it still says "Item is on its way to the RDC" (meaning " We are expecting it", post office says). Rubbish customer service, the only way you could contact them being by e-mail. I do not recommend eglobalcentraluk.com, obviously. Update: On the 17th of April I received an e-mail from eGlobal saying they would open a case with the courier regarding my order and e-mail me back as soon as possible, then on the 28th of April was told that they were still tracing the courier. It is the 21st of May 2020 and I am still waiting for the order to be delivered. Fortunately, I managed to make a charge-back claim with VISA on the 27th of April and I received a full refund the next day for now (even though the investigation process could take up to 8 weeks). Also filed a complaint on consumer.org.hk (from Hong Kong) on the 24th of April. They e-mailed back on the 4th of May saying that they had also e-mailed eGlobal, trying to solve our dispute... .”

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Posted 5 years ago

“Do not purchase from eglobalcentral!! Ordered a product April 12th. Have not received product. Cannot reach anyone to help. Tracking info does not provide any info. Thankfully we purchased through PayPal and they are working on getting our money back.”

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Posted 5 years ago

“After 21 days glimmer of hope Appear to see the courier chosen The reason they get such mixed reviews is a very poor website for status and comms ...and in some instances shipments excessively delivered and customer clueless as to where they are at”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

eGlobal Central Reviews