“Purchased a combo pack. Didn't hear any follow up correspondence from the order being confirmed for a week. Emailed asking what the situation was only to be told that one of the flavour of cases I'd selected was sold out and I needed to choose another one prior to shipping. That's fine. But why am I the customer the one responsible for chasing up the status of an order when the company has run out of stock? Poor.”
Hi there, thank you for your feedback! We're sorry to hear about the delays and the communication issues regarding your order. We understand how frustrating it can be when stock levels aren't properly reflected. Your comments are extremely helpful as we work to enhance our customer experience. If you have any further concerns, please don’t hesitate to reach out to us.
Hi there, thank you for taking the time to share your experience! We're thrilled to hear that you love our products, but we're truly sorry to hear about the delays in delivery. We understand how frustrating this can be and appreciate your patience. Your feedback is invaluable to us as we work to improve our service. If you have any further questions, please don’t hesitate to reach out.
“I purchased the ehp lean whey peanut butter puffs protein powder and I am happy to say I have my new favourite protein powder one of the best tasting protein powder out there very happy with my purchase.”
“Placed my order on Tuesday and received it on Thursday. Haven’t used Oxyshred in a while but glad to be back on it. Service in getting my order was first class.”
“The web site is easy to use and order from. How ever it advertises deals and when u search flavours you only will have 1 to 2 listed not the whole range. Delivery is very slow over a week and still waiting. I also am fast rated that I ordered three flavours, and you ran out of the flavours so doubled up on the same. Did not see an email till days later saying I had 24 hours to get back to the company to change. But it was too late. Just more frustrating than any thing”
Hi Lauren, thank you for your feedback! We're glad to hear you found our website easy to use, but we're truly sorry to hear about the issues you experienced with your order and delivery times. Your thoughts about our flavor options and communication are really valuable to us as we strive to improve. Please feel free to reach out if you have further questions or need assistance with anything.
Hi Alex, thanks for sharing your thoughts with us! We’re really sorry to hear that the email about your order change didn’t reach you. Your feedback is important, and we’d love to help resolve any issues. Please don’t hesitate to get in touch for further assistance!
“Absolutely fantastic products. I have had the pleasure of wrapping my laughing gear around Pride Pre-Workout, Oxyshred & Hydreau, and all products have a great taste with easy mixability. They have become an essential part of my supplement regime to meet and exceed my goals.”
Hey Phoebe, thanks for sharing your thoughts with us! We're sorry to hear that you didn't receive your free gift. We appreciate your feedback and want to help make things right. Feel free to reach out to us for assistance!
“Flavour was awful to the point I won’t drink it. Emailed support and was told to try another flavour as everyone’s tastebuds are different. Disappointed and will obviously not reorder”
Hi Dan, We’re really sorry to hear that the flavor didn’t meet your expectations. We appreciate your feedback and understand that tastes can vary so much. If you'd be open to trying a different flavor in the future, we’d love to help find something you enjoy more.
Hey, thank you for your feedback! We're glad to hear you love our products but sorry to learn about your experience with our AI customer service. We're always looking to improve and appreciate your input. Feel free to reach out if you need assistance!
