“My ordering experience was absolutely appalling! From no response to my emails chasing my delivery to having my order repeatedly cancelled and reordered… pushing my delivery back even further! It took a month for someone to actually look into the problem and refer me to a specialist team. After a MONTH of still not having my order shipped, I ended up cancelling it and getting a refund. I was out of pocket having to buy products from another supplier because I was waiting for my order.
I will never order from this company again and have now switched to Muscle Nation for all my supp supplies.
For such a large company, the ordering process and customer service was dismal to say the least. And there isn’t even a phone number you can call to speak to anyone. If there is a number you can’t find it anywhere. This seriously needs to be sorted out. You have lost a customer that was spending over $400 on products.”
Hi Christy, We’re really sorry to hear about the repeated delays and the impact it had on your plans. That isn’t the experience we want for our customers. We are happy that the issue got resolved in the end. Again, apologies for the frustration this caused. We value your business and would like to restore your trust if you would like to use our products in future, please reach out to us and we'll have a discount for you.
Hi Gary, Thanks for taking the time to write a review. We appreciate your patience during a busy Black Friday Sale. We are pleased to see that your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
“Ordered on Black Friday and had to wait 12 days before it shipped out. Product has been very good in the past but waiting this long for the product even at cheaper price makes me question if it's worth the buy.”
Thanks for sharing your experience. We’re glad you found the Black Friday deal, but sorry to hear the shipping was slower than expected. We know timely delivery matters, especially during busy sales, and we appreciate your patience.
“I ordered to my old address which is my fault, i acknowledge ledge that. Upon noticing within minutes I contacted and advised of this mistake. I was told this was not something that could be changed (despite what the website help section says) and that I would need to contact auspost. When I contact auspost I was advised that only the merchant could change the address. Extremely frustrating.”
Hi Sally, We’re really sorry to hear about the frustration with the address issue. I understand how upsetting it is when changes aren’t possible after submission. There is a limited window to make changes on our side however, if you were not able to get the package rerouted with the courier, please share your order number and any tracking details so we can arrange a reshipment.
“Ehplabs products probably have the best protein powders ever. There flavour are amazing & I hope to continue using their products as long I can. If I ever had a chance to work with any supplement brand it would be EHPLabs”
“Received my order… had to put my hydration sachets in the bin as they were hard and clumpy and couldn’t use them . Sent multiple emails about the issue and have had no reply”
Hi there, we’re really sorry to hear your hydration sachets arrived hard and clumpy and that you haven’t gotten a reply yet. That’s not the experience we want for you. We are pleased to see that the support team have been in touch with you to resolve this issue. If you have any questions, don't hesitate to reach out.
“Great products whilst the shipping had to be split into two days due to the packages went to the wrong sorting facility however great products and will buy again”
“Absolutely disgusting and upset with my experience. I needed assistance with an order, where the wrong address was andded. and I was practically refused help or not even offered a solution. Was my first time ordering with you guys and I will definitely not be coming back.”
Hi Anastasia, We’re really sorry to hear about the issues with your order and the trouble with the address. This isn’t the experience we want for you. To clarify, our support team specified that your order was already handed over to the courier by the time we received your message and was unable to change the order at that stage. I can see the package has been delivered, feel free to message the team back to arrange a return.
