Hi there, We’re really sorry to hear your box arrived opened and without the free samples. That isn’t the experience we want for our customers. The team have reached out to get you sorted. If you have any questions, we're here to help.
Hey, We’re really sorry to hear about the delays and poor communication you’ve experienced. That isn’t the experience we want for our customers. We appreciate you for being a long-time customer of EHPlabs. The previous orders were processed faster, it is during sales periods where dispatch times are delayed. Apologies for the inconvenience.
“I'm not sure why you would ask for a review when the order has dispatched. I have not recieved the order yet, it has only just been dispatched after chasing EHP. I made the order on 16 November with what I thought was a five day turn-around. When this time frame had been missed I asked for a refund and was told it was "processed" so they couldn't refund me. On 1 December I still hadn't heard anything so I insisted on a refund. I got no response this time but miraculously a dispatch notification appeared.”
Hi Kelly-Ann, We’re really sorry to hear about the delay and the lack of communication. That’s not the experience we want for our customers. Black Friday Sale orders estimated dispatch times were up to 14 working days. We understand you received a confirmation email stating the shipping would take 5 working days, which does apply to orders outside of the sale. Apologies for the inconvenience.
Hi there,
Thanks for taking the time to leave a review. We’re sorry to hear about the slow dispatch. Orders during sale periods can take longer, but we’re working to speed things up.
Hey Janelle, Thanks for taking the time to leave a review. Response times usually take 24-48 hours and during Black Friday Sale, may take longer. We can see that your initial email has been less than 48 hours, and our support team has responded to you. If you have any questions, they're there to help.
Hi Prabesg, We’re really sorry to hear you haven’t received your order after a month. Shipments during the Black Friday Sale will take longer than usual, however, we a pleased to see your order has been shipped and the support team have reached out with the tracking information. If you have any questions, we're here to help.
Hi there,
We’re sorry to hear about the inconsistent information and frustration with updating your address. This isn’t the experience we want for you. The support team have been in contact. If you have any questions, don't hesitate to reach out.
“I love the products of EHP labs, however I feel let down by my recent order. I understand with black friday sales, many orders would pile in. However, I placed an order on the 16th of November and have not heard anything about the progress of my order. I recieved an apology email 5 days ago (assumingly sent to many) about the delay and that it would be on the way shortly. Still no email or update about my order, not even a confimation. My link to my order has also now expired so am unable to access the details.”
“I’ve shopped a few times but I’m so over how long it takes for you to ship out anything literally I’m writing this review and not even received my product that I ordered on the 15 November.. contacted CS all I got was I’m so sorry will rush shipment. Only just got notified that been shipped on the first of Dec .. pathetic do better .. will be last time I order .. unhappy customer”
Hi Vaz,
We’re really sorry for the delay and understand how frustrating this has been. Shipments can take longer than usual, especially during peak times. Customers were made aware of the estimated shipping times of Black Friday orders on the website. We are happy to know that you received the order :)
“I ordered 11/11/25
I still haven’t received it .
Email from you to confirm my order ,
Then finally another email to say there are delays
I have had to buy other stock else where .
Not happy with your service at all .
Looking into finding another company to buy from !!!
Still haven’t received my products”
Hi Jennifer, We’re really sorry for the delays and the trouble you’ve experienced. We understand you’ve been waiting a while. Shipment times for Black Friday orders will take longer than normal, however, your order has been shipped and the tracking information has been sent to your email. If you have any questions, we’re here to help and want to make this right.
“Ordered a few tubs of oxyshred. They arrived 1/12/25 and the best before date on one of the tubs is 01/01/2026. Literally one month… to use something that is 60 servings. Extremely disappointing”
“Horrific service. Over two weeks and my order isn't dispatched. Customer service unhelpful. Provided two different (contradictory) order statuses. Was told my issue would be escalated and a manager would contact me, however 4 days later and no contact. No response via email. Would not order from here. Exceptionally poor experience.”
Hi Rhett,
We’re really sorry to hear about the delays and the lack of response you’ve experienced. We have a high volume of tickets where response times are delayed. With that said, we are pleased the team have been in contact with you to resolve the issue :)
Hi Michael, Sorry to hear you’ve had ongoing issues since starting your subscription. This isn’t the experience we want for you. The support team have been in touch to resolve this issue for you. If you have any questions, don't hesitate to reach out.
“Ordered 2 separate order within space of few minutes one of orders I could track other order had no information what so ever reached out and advised them of this were shocked to why and advised fault on their end also received 2 less products I had ordered still hasn’t been rectified as of yet.
Also stated will get a confirmation email within 5 days of my order and didn’t & I had to chase them up on what’s happening”
Hi Drilon, Apologies for the confusion and the issues with your orders. That isn’t the experience we want for you. We are pleased that the support team have been in touch to resolve the issue. If you have any questions, don't hesitate to reach out.
Hi there, We appreciate your patience during a busy Black Friday Sale. We are pleased to see your order has been delivered. If you have any questions, don't hesitate to reach out to the support team.
