“The supplements are fantastic, but I wasn’t a fan of how the order was handled. I attempted to use a code for a creator I wanted to support (code CHARLEY) for 10% off. I received my 10% off, however the creator never got the credit for it. Instead, the code applied on the order receipt said ‘EHP10’.
I’d like to see the creator get proper recognition as I wouldn’t have known about or bought these supplements if not for her.”
Hi there, we're really sorry to hear that your order took longer than expected to arrive. We understand how frustrating delays can be, especially when you're excited to receive your items. Your feedback is valued, and we will work on improving our shipping processes. If there's anything else we can assist you with, please don’t hesitate to reach out!
Hi Rebecca, we’re truly sorry to hear about the delays and lack of communication regarding your recent order. We completely understand how frustrating it is to be left waiting without updates. The tracking shows your package has been delivered. If there’s anything else we can help you with, please feel free to reach out!
“I have been a customer for 10 years, although I have always purchased from a local health food business. The singular reason I did it on the website was the significant discount to the price I usually pay per item. I was not interested in the free item, whilst it’s a nice bonus the only decision making factor was the price per item relative to my usual price. Overall solid experience and good flow of information re dispatch. Will continue to use the products”
“I wanted to but tonight but couldn’t get raspberry refresh as my choice. Price good and I wanted to take advantage of the special.
It was disappointing”
Hi Aviva, we sincerely apologize for the disappointment you experienced with your recent order. We understand how frustrating it can be when an item you’re eager to try is unavailable, especially when you want to take advantage of a special offer. Your feedback is important to us, and we’ll be working to improve our inventory communication. If there's anything else we can assist you with, please don’t hesitate to reach out!
“Love the product, however wait time from order placed to despatch was almost two weeks due to flavours items in my order were not available maybe update customers if this is the case offer the option to give them flavours which you have available for a quicker delivery I had to call in for an update and was told some product was not available and I had no problem at all to change the flavour around to what was available”
“Great job guys, love your work all the time. The only down thing was my last order of oxyshred bottle was hard and tasted like it was a old patch but besides that love your products”
“Over 12 days to get a order RIGHT
VERY DISAPPOINTED.
Communication was very poor. Items were out of stock but I wasn’t informed got in contact twice to hear the same answer which didn’t solve anything. Finally Juan got in contact and resolved it.
Thanks Juan I really appreciate it”
Hi Joseph, thank you for sharing your experience with us. We sincerely apologise for the delays and the poor communication you faced regarding your order. It's understandably frustrating to wait without clear updates. We're glad to hear that our member of staff was ultimately able to assist you, and we appreciate your patience throughout this process. Your feedback is crucial for us to improve our services moving forward. If you need anything else, please feel free to reach out!
Hi Matthew, thank you for your feedback! We sincerely apologize for the long wait and the lack of communication regarding your order. We completely understand how frustrating it can be to have to reach out multiple times for updates. We appreciate your patience and are actively working on improving our systems to prevent this from happening in the future. If there's anything else we can assist you with, please let us know!
“I placed an order online on the 1st of October. It took numerous emails from me to get a reply about where my order was, only to find out that half of it was out of stock. I had to follow up multiple times myself, and after all that, I was only offered a $20 voucher for the inconvenience.
I would have expected a company like this to have systems in place to prevent situations like this. If an item is out of stock, customers should be notified straight away and offered an alternative — not left waiting 17 days and having to chase it up themselves.
Overall, it was a pretty disappointing experience.”
Hi Nicholas, thank you for your feedback! We're truly sorry to hear about the delays and the lack of communication regarding your order. We completely understand how disappointing this experience has been for you. Your comments are invaluable as we work on improving our systems to better inform our customers and streamline the ordering process. We appreciate your patience and are here to help if you have any further concerns.
“There was no notification about my order until I sent in a query, because it had been 11 days with no order update. Turned out 1 item was out of stock, so I’m unsure why I wasn’t informed shortly after the order was placed and confirmed. I appreciated the replacement, and fast postage once sorted. These are the best tasting products I’ve come across in many years of trying different things. No strange after tastes or headaches etc from the Oxyshred and hydreau. Please continue the pina coladas!!! Thank you.”
Hi Sally, thank you for your review! We're so sorry to hear about the communication issue regarding your order. We understand how important it is to stay informed, and we appreciate your patience while we sorted everything out. It's great to know that you enjoyed the products and are a fan of the pina coladas! Your feedback is invaluable to us, and we're always striving to improve.
