“Unlike some other companies Element Vape delivers on time. They actually have customer service that is responsive and solve problems.
A big thank you to customer support for your timely assistance.
I’ll be back!”
“Hey I have ordered about 4 or 5 times from this site and it’s alway fast service. One time the order had a mistake and the immediately fixed it. I’ll be back again and again. Highly recommend Element Vape!”
“Bought two mini vape starters and two juices. I was onky sent One vaoe and Two juices. thankfully customer services was quick to help. Within 2 days I had my other vape. Great people. Good juice. Quick service. Already made another purchase and as of writing this itll be here tomorrow. Love these guys.”
“I have now placed two orders with this company.
Extremely fast shipping (2 days to get across the country?!).
Had an issue with my order, and their customer service team is awesome! Expediting me the correct piece I need.
Prices are awesome. I usually pay $25 for a 5pk of coils from my local shop (who is constantly out (popular device)) and I pay $10 here. It's a no brainer!”
“They have competitive prices. You walk into a brick&mortar vape store and everything is double the price what Element Vape sells online. I've received my deliveries faster than I expected every time so far. Recently, one of the items in my order was incorrect. I emailed them per their concise FAQ and their response was prompt and satisfactory. This has further convinced me to buy everything vape related through them from here on out.”
“Hey ordered from these guys several times first order arrived fast and great product on my second order I got a a pack of four juices one was wrong let them know via email within an hour they had responded and fixed the issue. Fast and reliable.”
“Customer Service is timely and on top of things! Y'all rock!
I ordered a regular ejuice, and received the iced version. I emailed customer service, got a same day response and the correct juice is on the way.”
“Customer service was excellent. Resolved everything that needed done quickly and was extremely helpful. I will continue to shop at their store in the future. Thanks guys A++”
“I've been ordering from Element Vape for a few years and recently received the wrong items (first time it's ever happened). I contacted them letting them know on a Friday and had my corrected order on Monday morning. I was not expecting the speed of resolution and am very happy with the service.”
“I had ordered several bottles of juice, and one came in the wrong mg, which I informed them of the issue, and they immediately shipped the correct bottle and told me to keep the mistake as well. I feel they went above and beyond, and I even got the corrected bottle in just 2 days! Anyone and everyone makes mistakes, it's how they're handled that separates the good from the great! I will continue to order from element!”
“EV customer service is great. I had an issue with my order and emailed them, they responded with a solution right away. Delivers within the same week also, sometimes earlier then expected date! I’m very satisfied with their service and would recommend buying from them. Thanks EV 😁”
“Element is my first online vape store experience and I would never hesitate to recommend them and have done so many times.
They are prompt with customer service and shipping and carry great inventory.”
“Great customer service, competitive pricing, great selection. Recently had a mixup with an order (the first issue after using them for years now) being wrong and they corrected it quick and easy, no cost to me. Great products with customer appreciation to match. My go to shop for all vaping needs.”
“I ordered an Aspire Odan Mini sub ohm tank and was accidentally sent the full size version instead. I have mods the tank will fit on but bought the mini version specifically for a smaller mod in my rotation.
Customer service responded promptly to my request for an exchange and after I provided a few pictures verifying that I was indeed sent the wrong tank Element Vape promptly shipped the correct tank same day.
The best part? Because it was a mistake on their end they allowed me to keep the original tank! I was not expecting this at all and am very pleased with how Element Vape handled this.
Will definitely remain a loyal customer.”
“Best customer service!
I have been ordering products for years and any issues are always resolved to my satisfaction. I can’t say the same about other companies I’ve ordered from unfortunately. Thanks for replacing an item that was missing from my last order.
No sweat 😓. I’m glad for mistakes, it just means robots haven’t taken over yet.”
“I always recieved great products when I order from Element Vape. I had recieved one order with an incorrect item and when I contacted customer service with the issue they helped me very promptly and quickly corrected the situation by sending me the correct item.”
