“Element Vape is my favorite online vape shop. That have great prices and selection. My orders are processed and shipped quickly, often I receive my items ahead of expected delivery dates. Another thing that really sets them apart is their customer service. Anytime I have contacted them with a question or issue, they were quick to respond and ensure that I was taken care of. Lots of places will sell you stuff but Element really takes care of their customers before and after the sale.”
“I have been ordering from ev for about a year now and i’ve stopped going to vape stores completely because theyre too expensive but ev is the place to go they have great prices and i had just ordered a Nord Vape kit on a friday and it came monday afternoon! lovely service, fast shipping, great prices, and great selection.”
“I have ordered about 6 times from Element Vape and always received my orders in a timely manner. This last time, though, I was surprised and pleased with a solution to a problem with my order. I received the wrong item. I really had my heart set on the original and was disappointed. However, I contacted them and wrote an e-mail (I was polite and acknowledged their good past service) to explain what happened. Within about 2 hours max they contacted me with a very satisfactory solution. They let me keep the incorrect item and almost immediately sent a tracking number for the correct item that they would ship. I’ve been very happy also with the condition of my items and eliquid. Thanks Element Vape!”
“Element Vape was very quick to respond to my email and the customer service rep that handled my issue was very professional. I will definitely order from them in the future.
-Cary”
“Element vape is always quick on responses. They gave me a solution to my issue. Also there shipping is fast and competitive prices. It’s my one stop vape shop.”
“Element Vape has a great selection, and even better prices. I've only had trouble once on their site and the customer service team was a great help and gave me what I needed to get what was messed up working again. I've only bought from this site and I plan to continue doing business with them!”
“Top notch customer service and VERY fast processing time. I’ve been ordering from EV for over two years and only had one issue with an order, which was resolved within minutes, on the weekend, and no questions asked.
Everyone makes mistakes some times and it’s completely understandable for a company of such scale to have a few accidents every once in a while. What’s important is how you handle the situation and EV was above par in rectifying my issue.
You can’t find a better company out there for vape products!!! EV is the Amazon of the vape world!”
“I had an amazing experience with Element Vape. I ordered four juices from Element Vape which qualified me for free shipping. I ordered very late on a Saturday night and received my order that Monday. So far starters, very fast shipping! Unfortunately one of the items I received was the wrong product but after contacting their customer service within the hour they rectified the situation and sent out the correct juice at absolutely no charge. It, too, was delivered to me within two days. I was able to keep the wrong juice, which was great and I actually really enjoyed it, giving me a chance to try something I hadn't originally thought I would enjoy. Overall, my entire experience was amazing! Extremely quick, great products, and seriously low prices. I will be shopping exclusively with Element Vape when it comes to juice! Truly you can't beat the speed and awesome customer service.”
“I'm 99% sure I've left a review before, but I just had a great experience with thier customer service department. Got the wrong flavor, getting the right one in the mail in a few days.
I have always recommended them to every one I know that vapes, keeping that recommendation going.
Great products, great service, great prices, and to top it off; a willingness to go above and beyond. What more can you ask for??
I wish I still lived in California, I'd work there in a heartbeat.”
“Thank you for being prompt and understanding. I wish all companies were like this. I had two packages that said delivered on the same day and both were missing. Your company had gone above and beyond. I cant say as much for the other company.”
“Awesome the shipping was a little late but element vape was quick with responding and refunded me for the shipping fee every item received was perfect thanks again!”
“I have placed 2 rather large sized orders with Element Vape and my orders arrive perfect and very quickly. In my 2nd order, I received a defective vaporizer (a manufacturing issue, not an Element Vape issue). Element Vape handled this flawlessly, sending a return label, and issuing a credit to my card. Element Vape has my undying love and support!”
