Elephant Stock Reviews

Name: Elephant Stock
Address: Haharash 20, Tel aviv, Tel Aviv District
Rating: 4.77

4.8 Rating 30,557 Reviews

95 %

of reviewers recommend Elephant Stock

4.8

Based on 30,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Elephant Stock Review - 2020 REVIEWS.io Elephant Stock Canvas Review

About Elephant Stock:

At ElephantStock we specialize in the professional printing of exclusive artwork and personal photos, with a unique focus on quality.

We use premium materials, industry-leading printing technology, and handcraft each of our products in our Texas facility.

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Email:

roey@doublero.com

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Elephant Stock 5 star review on 20th June 2026

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn’t realize what I ordered was an AI generated picture. Colors are wrong and the picture lacks sharpness. I personally don’t want to own any piece that is AI generated. Customer service however was excellent and when contacted I got a full refund, no questions asked.”

Helpful Report

Posted 3 weeks ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you! Kind regards, Team Elephant Stock

Posted 3 weeks ago

“Not happy. Messed up the Matt color even though I included a note along with the correct color chosen and it has a scratch down the front of the plexiglass. Also did not see it would not be real glass. Will not order from you again.”

Helpful Report

Posted 3 weeks ago

Hi Jennifer, We’re sorry to hear about the color issue and the scratch on the front, and that the product didn’t meet your expectations. We’d like to make this right. Could you please send photos of the color mismatch and the scratch, along with your order number? We’ll review and can arrange either a replacement with the correct color and condition or a refund. If you’d prefer, we can also arrange return shipping. Thank you for bringing this to our attention and for your patience while we resolve it.

Posted 3 weeks ago

“The canvas is not trimmed or neatly stapled to back of frame. It is just bent over the frame and left hanging. Looks cheap and cut off. I do not even see a way to return this as I did not receive any paperwork or I return info.”

Helpful Report

Posted 3 weeks ago

Hi Pamela, We’re sorry to hear about the untrimmed canvas and the missing return information. We’d like to make this right. Please share your order number and photos of the canvas on the frame. We can offer a replacement or a refund and can also provide return instructions if needed. Thank you for bringing this to our attention and for your patience.

Posted 3 weeks ago

“I was surprised to find out I had to assemble this. I can only get one corner in and I’m very disappointed right now. Once one corner is in, it doesn’t pull over far enough to tuck in. I can’t imagine how hard the 3rd and 4th corners would be. You should have engineered this differently. Also, I thought it would be a canvas, not fabric—is sunlight going to fade it?”

Helpful Report

Posted 3 weeks ago

We value your comment. We are saddened to know that assembling the product did not meet your expectations and that you are encountering difficulty with the corners. This is not the experience we want for you. I can also see that you have already processed a return request for the product. Thank you so much for your feedback and patience.

Posted 3 weeks ago

“This is probably the worst online order o have ever experienced. Over $300 for a picture frame that is totally falling apart and the print looks like the worst quality ever. I could have printed something better on cheap paper at staples. I am so upset and will be contacting customer service. This just feels insulting.”

Helpful Report

Posted 3 weeks ago

We value your comment. We are saddened to know that the product did not meet your expectations. This is not the kind of experience we want you to have. We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 3 weeks ago

“Never received it... 💔”

Helpful Report

Posted 3 weeks ago

Hi Ericka, We’re really sorry you never received your order. We’d like to sort this out as quickly as possible. Could you please share your order number and, if you have them, any tracking details or screenshots? We can either arrange a replacement to be sent out or issue a refund, and we’ll cover return shipping if needed. Thank you for letting us know, and for your patience while we resolve this.

Posted 3 weeks ago

“The frame was damaged and the artwork looked very cheap in person.”

Helpful Report

Posted 4 weeks ago

Hi Katie, We’re very sorry to hear that the frame arrived damaged and that the artwork did not meet your expectations. We truly appreciate you bringing this to our attention and would like the opportunity to make this right. Could you please send us photos of the damage? Once received, our team will review the issue and assist you with either a replacement or a refund. If needed, we can also arrange return shipping for the item. Thank you for your patience and for giving us the chance to resolve this for you.

Posted 4 weeks ago

“Photo came unedited even though I had sent an email asking them to edit the photo or cancel the order. It came yesterday and I won’t be able to hang it up. I tried to call and got put on hold and then disconnected. Emailed and asked for a refund or an edited usable photo and have not gotten a reply.”

Helpful Report

Posted 4 weeks ago

Hi Kimberli, We’re very sorry to hear that the photo was not edited as requested and that you experienced difficulty reaching us. Our customer support team has already reached out to assist and has offered a replacement of your order. Please let us know which option you would prefer so we can proceed accordingly. Thank you for your patience and for giving us the opportunity to make this right.

Posted 4 weeks ago

“Wrong item was sent. I requested a refund and the only thing offered was metonhlshio Back an item. There is not a number to call a live person. I have tried to reach out to a live person on 3 times and I can’t get any support or resolution. AI bots. No live humans helping me. Terrible customer service. I want a full refund. I do not want to ship my item back. You messed Up not me.”

Helpful Report

Posted 1 month ago

We value your comment. We are saddened to hear that the wrong item was sent and that your experience did not meet your expectations. This is not the experience we want for you. Upon checking, we can confirm that our chat support team has already been in conversation with you regarding your concern. We understand that you preferred a refund instead of a replacement, and your request is currently being processed. Thank you for your patience and understanding.

Posted 3 weeks ago

“Frame is cracked in 2 places and 3 out of 4 corners are damaged. I’ve responded to emails you have sent notifying you on several occasions of the problem for one response from your team saying to cover the “scratch” with a marker. Clearly from the video and pics below you will see that there are no scratches, only cracked areas and damaged corners. I have even sent separate emails thinking someone would respond to me. This pic was almost $400.00. Very poor customer service. I would like a replacement or money back. Order number is 765042 beth.wray@yahoo.com”

Helpful Report

Posted 1 month ago

We value your comment. We are saddened to hear that the frame arrived damaged and that this affected your experience. This is not the experience we want you to have. Upon checking, we can confirm that a replacement has since been processed and delivered to resolve the issue. We hope this has helped correct the initial concern, but we still take your feedback seriously and will share it with our team for review and improvement. If you still need further assistance or if anything remains unresolved, please let us know and we’ll be happy to help.

Posted 3 weeks ago

“Big scratch on the frame. And you sent the wrong size ordered. I am requesting a refund.”

Helpful Report

Posted 1 month ago

Hi Patricia, We’re really sorry about the scratch and the wrong size. We’d like to make this right with a refund or replacement. We’ve sent you a direct message to help resolve this quickly—please check your inbox. Kind regards, Team Elephant Stock

Posted 1 month ago

“Shipping is horrible. It didn’t start “moving” until over a week after I ordered it and after I complained about their ineptness. Nobody EVER responded, they totally ghosted me. I found something nicer anyway at Hobby lobby. Won’t be ordering from them EVER again.”

Helpful Report

Posted 1 month ago

Hi Angie, We’re truly sorry to hear about your experience and for the frustration caused by the delay and lack of timely communication. We understand how disappointing it is when an order doesn’t move as expected or when updates feel unclear. While shipping timelines can occasionally be affected by our delivery partners, we fully recognize that this does not reflect the level of service you should expect from us. We also sincerely regret that you felt ignored—this is not the experience we aim to provide. We appreciate your honest feedback, as it helps us identify where we need to improve both in communication and in ensuring a smoother customer experience from start to finish. As a gesture of goodwill, we’d like to offer you a 20% discount on a future order should you ever decide to give us another chance.

Posted 1 month ago

“The art is on the canvas not the frame. The art was junk digital looking.”

Helpful Report

Posted 1 month ago

We value your comment. We are saddened to know that the artwork did not meet your expectations. This is not the kind of experience we want you to have. We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 3 weeks ago

“Art came damaged and also didn’t come right. I ask for standard and it came with white boarder. Customer service was great and refunded my money. Since my refund was on the way I decided to put in the wall just to get a feeling how it will look. After placing it on the wall I stepped back to take a picture to send to my wife and one of the anchors got loose and art went straight to the floor and broke completely. What a disappointment for an expensive art. That’s the reason I asked for a full refund and not a replacement. Pictures are the ones I took when I received it. I forgot to take picture on the broken anchor and the destroyed art on the floor. I was so frustrated that I grabbed everything and threw it on the garbage can outside.”

Helpful Report

Posted 1 month ago

We value your comment. We are saddened to know that the artwork did not meet your expectations and that there were issues with the order and installation. This is not the experience we want for you. We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 3 weeks ago

“We never got it despite multiple attempts to give address that would receive a Usps shipment. Bonnie Berns”

Helpful Report

Posted 1 month ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you!

Posted 1 month ago

“I will never order again”

Helpful Report

Posted 1 month ago

We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 1 month ago

“I wish I could say I like it but I don’t. The picture is a picture of a painting. I really hate it but they never contacted me back. My husband threw out box so I can’t return. Very sad”

Helpful Report

Posted 1 month ago

“It was extremely over priced ..”

Helpful Report

Posted 1 month ago

“The picture was lovely but the quality of the canvas and printing of the picture didn't compare to other canvas prints I have. The design should wrap around and not end on the front.”

Helpful Report

Posted 1 month ago

“I received a damage item. I was told that I could get a full refund. I have not heard back from anyone about the refund. I already sent pictures and this is why it was determined, on your end about the refund.”

Helpful Report

Posted 1 month ago

Hi Vivian, I’m really sorry you received a damaged item and that your refund hasn’t been processed or acknowledged yet. I understand how frustrating this delay has been. I’ve now escalated your case and will ensure the full refund is issued promptly. We’ll also reach out to you directly to confirm the refund details and next steps. Thank you for providing the photos and for your patience while we sort this out.

Posted 1 month ago

Elephant Stock is rated 4.8 based on 30,557 reviews