Elephant Stock Reviews

Name: Elephant Stock
Address: Haharash 20, Tel aviv, Tel Aviv District
Rating: 4.77

4.8 Rating 30,415 Reviews

95 %

of reviewers recommend Elephant Stock

4.8

Based on 30,415 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Returns Process	Easy

Elephant Stock Review - 2020 REVIEWS.io Elephant Stock Canvas Review

About Elephant Stock:

At ElephantStock we specialize in the professional printing of exclusive artwork and personal photos, with a unique focus on quality.

We use premium materials, industry-leading printing technology, and handcraft each of our products in our Texas facility.

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Email:

roey@doublero.com

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Elephant Stock 5 star review on 13th June 2026

9993

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered a framed canvas on June 3rd received a confirmation that it would arrive within a week and emails saying it had shipped. Nothing arrived. I reached out to customer service that was supposed to take 11 minutes, and it took about an hour to learn there is not only no tracking number and that the item is delayed and still "in production" and no approximate shipping date I also received an email teaching me how to assemble the item, and this is supposed to be a framed piece. The website does not say you assemble it yourself but you are charging me for the cost of a framed piece. I see no bad reviews on your website, but have researched that there are at least 18 complaints on Better Business Bureau. So you are not posting any negative reviews. Your company needs to make this right immediately.”

Helpful Report

Posted 1 day ago

“I ordered a custom personalized push pin map that allowed the customer’s choice of push pin colors which were included as part of the order. I ordered brown and green push pins (one of the choices). It came with rose gold push pins. I contacted the company and requested for them to send me the correct push pin colors. They just responded that they’d offer me a 20% store credit (NOT a partial refund). This was all done by messaging/email as there is no customer service phone number to speak to a human. I then replied that I didn’t want a store credit since I didn’t need additional merchandise , and that they needed to fulfill the order correctly as ordered. At that point, they would not respond. I contact them a total of 3 times asking them to correct the order or at least issue a partial refund. No response. They are ghosting me. If you order from them, there is no guarantee you will get what you paid for.”

Helpful Report

Posted 1 day ago

“I was verty excited to receive my print and loved it until I saw the dent in the top of the frame. The picture was not packaged in a way to prevent damage. Nothing protecting the frame inside the box. I was very disappointed. However, I was immediately refunded for the purchase price.”

Helpful Report

Posted 3 days ago

Hi Jeannine, I’m very sorry to hear about the dent and that the packaging did not properly protect the frame during transit. We completely understand how frustrating and disappointing it is to receive an item in that condition, especially when you were expecting it to arrive safely. We truly appreciate you bringing this to our attention, as feedback like yours helps us improve both our packaging and overall customer experience. While we’re glad the refund was issued promptly, we still sincerely apologize for the inconvenience and frustration this situation caused. Thank you again for your patience and understanding.

Posted 1 day ago

“I way overpaid for this picture. Plastic… cheap looking and print looks fuzzy. I want a refund. Not worth the money!”

Helpful Report

Posted 3 days ago

Hi Beth, We’re truly sorry to hear that the product did not meet your expectations, and we completely understand your disappointment regarding the quality concerns you experienced. Our team has already reached out to you via email with the return instructions so we can properly assist you further with the resolution process. We sincerely appreciate your patience and feedback, and we’re very sorry again for the inconvenience caused.

Posted 1 day ago

“We ordered one item and you sent us the wrong one then we ordered the right one again you sent us the wrong one you charged us for the right ones now you got $350 of my money and we don’t have what we ordered yet and you want us to do more work to get rid of her stuff and you’re not telling us how you’re gonna correct it and deliver proper ones that’s why people don’t have phone calls because you can’t do your job properly and you don’t wanna hear from anybody”

Helpful Report

Posted 4 days ago

We’re truly sorry to hear about your experience, and we completely understand how frustrating and disappointing this must have been for you — especially after dealing with repeated mix-ups and charges. Please know this is never the kind of experience we want our customers to have. We’ve already processed your refund, and we’ve also shared your concern with the relevant team for further review so this can be properly addressed. We sincerely appreciate your patience and feedback, and we’re very sorry again for the inconvenience caused.

Posted 1 day ago

“Product came damaged reached out and said they’d send a replacement got another email a week later saying they’re still working on it now they keep asking for reviews and they haven’t even solved the problem. Will change if the problem gets solved, but as of now one star.”

Helpful Report

Posted 6 days ago

We’re sorry to hear this has happened and understand how frustrating it must be to still be waiting for a resolution, especially after being advised that a replacement would be sent. Please know that we have already followed up on your case with the relevant team and are currently awaiting further updates. We also appreciate your feedback regarding the communication timeline.

Posted 6 days ago

“My art came dirty (even though they SAY it's part of the design-but oddly some of it will wipe off! Should the design wipe off? Probably not, so I'm sticking with it's DIRTY) AND the hanger was attached crooked. When I spoke to customer service, they suggested I fix the hanger myself (on the art I paid over $100 for). They did offer me a 30% refund but that's a ridiculous solution/restitution since there is a 25% off coupon for anyone to order. And the customer service process I had to go through to even get offered the 30% off was very time consuming. Returning what I got. VERY DISAPPOINTED.”

Helpful Report

Posted 1 week ago

We’re sorry to hear your art arrived dirty and with a crooked hanger, and that the suggested fix wasn’t helpful. This is not the experience we want for our customers, and we understand your frustration. We have already reached out to the relevant team regarding your concern and shared your feedback for further review. If you still need additional assistance, please feel free to contact our support team with your order details so we can continue looking into your case.

Posted 5 days ago

“Packaging and product weren’t sturdy at all and my $300 order showed up damaged af.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you!

Posted 1 week ago

“Frame was coming apart and print not straight. Looked cheap and definitely not worth the money”

Helpful Report

Posted 1 week ago

We value your comment. We are saddened to know that the artwork did not meet your expectations. This is not the kind of experience we want you to have. We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 1 week ago

“You’re asking me to review my order which I still have not received. I have made multiple phone calls along with emails and chats.”

Helpful Report

Posted 1 week ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you!

Posted 1 week ago

“Got home today excited to open my wall art but I am so unhappy as your packing procedure was way too tight for the canvas edges. The bubble wrap made indentions in every corner of all 3 pieces!!! I'm hoping it will fall out as I wouldn't think I am the first to complain. PLEASE call me at 704 733 0687 to assure my EXPESIVE purchase. Thank you.”

Helpful Report

Posted 1 week ago

Hi James, thank you for bringing this to our attention, and we sincerely apologize for the indentations on the canvas edges caused by the packaging. Our Chat Support team has already reached out to you and provided assistance regarding this concern. Thank you for your patience and understanding.

Posted 1 week ago

“We rec’d a picture that had what looks like a piece of sand in the glass. We are trying to get in exchanged or returned but your process for exchange is difficult to understand. Doing that process over the phone would be much simpler but there is no phone contact that we can find. We would appreciate a call from customer service our number is 217-417-3741 We tried to follow the online instructions by it wasn’t clear on exchanges. We are waiting to hear back from you on how your handling our concern.”

Helpful Report

Posted 2 weeks ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you!

Posted 2 weeks ago

“MY ORDER #769842 WAS FOR A CANVAS PRINT BUT A ROLLED PRINT WAS SHIPPED TO ME. I DID NOTACCEPT THE SHIPMENT FROM FED EX. I INSTRUCTED THE FED EX DRIVER TO RETURN THE SHIPMENT, 11:45 AM 5/27/2026 PLEASE REFUND MY PAYMENT OF $4110.47 MY ORDER WAS PLACED ON 5/5/2026”

Helpful Report

Posted 2 weeks ago

“Cannot speak to anyone . All chat on line . I never revived my shipment . FedEx lost it and you all said you would re send and still have nothing”

Helpful Report

Posted 2 weeks ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you!

Posted 2 weeks ago

“I didn’t realize what I ordered was an AI generated picture. Colors are wrong and the picture lacks sharpness. I personally don’t want to own any piece that is AI generated. Customer service however was excellent and when contacted I got a full refund, no questions asked.”

Helpful Report

Posted 2 weeks ago

Hi there! Thank you for your comment. Our apologies for any inconvenience caused. This is very unusual for us. We have sent you a direct message. We look forward to your response. Thank you! Kind regards, Team Elephant Stock

Posted 2 weeks ago

“Not happy. Messed up the Matt color even though I included a note along with the correct color chosen and it has a scratch down the front of the plexiglass. Also did not see it would not be real glass. Will not order from you again.”

Helpful Report

Posted 2 weeks ago

Hi Jennifer, We’re sorry to hear about the color issue and the scratch on the front, and that the product didn’t meet your expectations. We’d like to make this right. Could you please send photos of the color mismatch and the scratch, along with your order number? We’ll review and can arrange either a replacement with the correct color and condition or a refund. If you’d prefer, we can also arrange return shipping. Thank you for bringing this to our attention and for your patience while we resolve it.

Posted 2 weeks ago

“The canvas is not trimmed or neatly stapled to back of frame. It is just bent over the frame and left hanging. Looks cheap and cut off. I do not even see a way to return this as I did not receive any paperwork or I return info.”

Helpful Report

Posted 2 weeks ago

Hi Pamela, We’re sorry to hear about the untrimmed canvas and the missing return information. We’d like to make this right. Please share your order number and photos of the canvas on the frame. We can offer a replacement or a refund and can also provide return instructions if needed. Thank you for bringing this to our attention and for your patience.

Posted 2 weeks ago

“I was surprised to find out I had to assemble this. I can only get one corner in and I’m very disappointed right now. Once one corner is in, it doesn’t pull over far enough to tuck in. I can’t imagine how hard the 3rd and 4th corners would be. You should have engineered this differently. Also, I thought it would be a canvas, not fabric—is sunlight going to fade it?”

Helpful Report

Posted 3 weeks ago

We value your comment. We are saddened to know that assembling the product did not meet your expectations and that you are encountering difficulty with the corners. This is not the experience we want for you. I can also see that you have already processed a return request for the product. Thank you so much for your feedback and patience.

Posted 2 weeks ago

“This is probably the worst online order o have ever experienced. Over $300 for a picture frame that is totally falling apart and the print looks like the worst quality ever. I could have printed something better on cheap paper at staples. I am so upset and will be contacting customer service. This just feels insulting.”

Helpful Report

Posted 3 weeks ago

We value your comment. We are saddened to know that the product did not meet your expectations. This is not the kind of experience we want you to have. We have reached out to you via email so we can address your concern accordingly. Kindly check your inbox. Thank you so much.

Posted 2 weeks ago

“Never received it... 💔”

Helpful Report

Posted 3 weeks ago

Hi Ericka, We’re really sorry you never received your order. We’d like to sort this out as quickly as possible. Could you please share your order number and, if you have them, any tracking details or screenshots? We can either arrange a replacement to be sent out or issue a refund, and we’ll cover return shipping if needed. Thank you for letting us know, and for your patience while we resolve this.

Posted 2 weeks ago

Elephant Stock is rated 4.8 based on 30,415 reviews