Elvi Reviews

Name: Elvi
Rating: 4.20

4.2 Rating 2,137 Reviews

79 %

of reviewers recommend Elvi

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4.2

Based on 2,137 reviews

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08455240260

Email:

enquiries@elvi.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I usually wear a size 20 but the skirt I ordered,although sold as a size 20 was too small. The waistband was probably a size 16. I loved the material and the pattern and thought he skirt was good quality and very stylish. Pity about the fit. Unfortunately no larger sizes were available.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments regarding fit will be passed onto the relevant department to investigate further. Kind regards, Elvi Customer Services

Posted 9 years ago

“Prompt delivery. One of my purchased items requires a cami vest with it ,as the top is far too sheer to wear otherwise. Having to now order a cami vest is an unnecessary nuisance .”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“I have been delighted with the smart black trousers I purchased recently. I now have 5 pairs of them! The fit is perfect. I have noticed recently that Elvi clothes are now designed for the much younger person - with very modern designs. To me this is disappointing, as I loved the more traditional and smarter fashions of a few years ago. I really have to search carefully to find something that suits me - I am 64, and feel lucky if I am successful. The fabrics are of cheaper quality than they used to be and the clothes not so well made. For the younger person who is plus size, this must be an ideal Company.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are glad you are happy with the smart black trousers. As you have noticed, we have changed our direction slightly to cater for the younger plus size market. However, we hope that you will find something in future collections more to your taste. Kind regards, Elvi Customer Services

Posted 9 years ago

“Good sizing, quick delivery. Modelling a bit too quirky of late to help us see what the clothes actually look like. Really need to see more of the clothes a less of the models.”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad that you are happy with our service and sizing. Your comments regarding the modelling will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“I wish they had a US branch so I could get my clothes quicker, Most of the sites that had the better clothes in my opinion are in Great Britain. So it would be nice to have a branch here of getting those same type of clothes. Overall i was pleased, but have a conversion chart for US sizes please when picking clothes”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. We are implementing a new, clearer sizing chart which will be going live over the next couple of days. Kind regards, Elvi Customer Services

Posted 9 years ago

“The Black and Orange Velvet Kimono is a beautifully crafted garment that has an almost vintage look. it feels and looks very expensive. It works best when draped over a plain coloured dress or top as that shows the intricate floral pattern off to the full. The fringing draws attention to the wearer as it gently swishes back and forth when you walk. My only criticism is that the fringing is actually looped not single strands and can be very easily caught or buttons, door handles etc. This wouldn't be such a problem but pulling one loop actually pulls on the next leading to one long loop followed by one shorter one on either side. The Kimono undoubtedly makes the wearer feel special but the ease at which the fringing gets caught means that it must be kept for only very special occasions. 5 stars for the look and feel but only 2 for the wearability!”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments are very important to us and will be passed onto the design team to use when designing future garments. Kind regards, Elvi Customer Services

Posted 9 years ago

“Beautiful clothes, and on the whole well made, but I purchased a skirt and the interfacing came out about 10 minutes after I started wearing it so I've had to super glue it in place (sewing would have spoiled the lines)”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Your comments will be passed onto the relevant department. For any future issues of this nature, please contact our customer services team on 0845 524 0260 or alternatively by emailing enquiries@elvi.co.uk. Kind regards, Elvi Customer Services

Posted 9 years ago

“Love it, but hem was not even, could not get a replacement so have accepted a money off my next purchase . Top is really great, I am only 5" tall so one of the few items from elvi that I can wear as it is a little shorter .”

Helpful Report

Posted 9 years ago

Thank you for your review, and for the time you have taken to write it. Once again, Elvi wishes to apologise for the faulty item sent to you and hopes that you can find something else you like with the 20% off discount code. Kind regards, Elvi Customer Services

Posted 9 years ago

“My experience with my last order has been disastrous! I ordered three items after exhaustive searches onsite, paid by credit card and logged off. A week later I logged into the order confirmation to see why the items had not been delivered to find a message saying 'payment failed'. It would have been helpful if Elvi had told me by email that this had happened. When I enquired I was informed to raise the order again and ensure the payment went through. These items were 'on sale' and are, most likely, no longer available. I feel this lapse in communication by Elvi should be amended as soon as possible.”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time you have taken to write it. Unfortunately, we are unable to tell customers why it is that the payment has failed, but we are working on improving our emailing system to make all aspects of the post-ordering process clearer for the customer. Kind regards, Elvi Customer Services

Posted 9 years ago

“Elvi has great clothes. I would give five stars but withheld one due to poor description of the fabric.”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. We are glad to hear you are happy with our clothes. Your feedback regarding fabric descriptions has been passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“Great site, fast and efficient. Clothes fit perfectly, but leg width and arm width is a bit to be desired, the jacket sleeves were triple the size of my wrists lol”

Helpful Report

Posted 9 years ago

Thank you for your feedback and for the time it has taken to write it. Your comments will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“the blouse was too big so have returned it Love the jacket delivery good and returns was so easy ,although love the jacket need the sleeves shortened”

Helpful Report

Posted 9 years ago

Thank you for your review, and for the time you have taken to write it. We are glad that you are pleased with the jacket, and will pass your other feedback onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“Bought some trousers and a blouse. Blouse is lovely and I'm keeping it. The fitting of the trousers was awful and unfortunately had to return them.”

Helpful Report

Posted 9 years ago

Thank you for your review and for the time you have taken to write it. Your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“Unfortunately I need to sent the Jacket back as although I loved it, it was not the right shape for me. I also had a problem with the website as there was an offer of an extra 10% discount but nowhere to apply the discount code. However, as it only amounted to, basically, the postage then I was not too worried.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it. Your feedback will be passed onto the relevant department. Discount codes can be applied by clicking on 'Click here to apply a discount code'; this is located underneath the big blue 'Like on Facebook' banner on the checkout page. Kind regards, Elvi Customer Services

Posted 9 years ago

“I was disappointed that my promised 20% off first order dd not apply to the Prima brand, and I'm therefore not convinced the 20% discount for writing this review will be applicable either ! That seems rather unfair. Having said that, the clothes themselves are excellent, and the lace skirt & top I recently bought were just lovely. Because of the weight of the lace, they hang well, and they generally have an expensive look to them. Registering, ordering and paying were all easy.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it. Your feedback will be passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“I love these coatigans and now own 3 in different colous. As they are a thick knit ,you do not need an overcoat as they are warm and cosy.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it and are glad that you are happy with your purchases. Kind regards, Elvi Customer Services

Posted 9 years ago

“Very polite stuff and immediate response to my questions. Very good fit for the Black Lace Dress (size 22 , which is my normal size). The Maroon Gilet (size 22) a little big but due to the design still looks good.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it and are glad that you are happy with your purchase and our service. Kind regards, Elvi Customer Services

Posted 9 years ago

“like the quality of the jackets. They arrived promptly - impressed by that.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it and are glad that you are happy with your purchase and our service. Kind regards, Elvi Customer Services

Posted 9 years ago

“Good quality products beautifully packed and with free return makes shopping easy but I think cut favours young people.. I am 80 years of age and the body alters. I find the sleeves /armholes too tight and this affects the overall fit. I do not have this problem with other companies and it is a bit of a nuisance having to order two sizes to get a fit I can never understand why there is so much difference and no standardisation amongst manufacturers. Positive review re quality negative review re fit”

Helpful Report

Posted 9 years ago

Thank you for your feedback. It has been passed onto the relevant department. Kind regards, Elvi Customer Services

Posted 9 years ago

“The garments are good, well made. My criticism is the packing. Do you have to put it in a box, broken by the way, which must add to the cost of both the postage and therefore the overall cost of the garments. Please keep the cost down.”

Helpful Report

Posted 9 years ago

Thank you for your review. We appreciate the time you have taken to write it and are glad that you are happy with your purchase.The items are packaged in a box due to belonging to our premium collection. Elvi wishes to apologise for you box arriving broken. Kind regards, Elvi Customer Services

Posted 9 years ago

Elvi is rated 4.2 based on 2,137 reviews