END. Reviews

Name: END.
Rating: 1.80

1.8 Rating 227 Reviews

19 %

of reviewers recommend END.

Company Reviews

Questions

Metrics

1.8

Based on 227 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give them less than zero if I could. Avoid buying form these jerks. Order placed weeks ago, no email regarding order shipped, have emailed at least a dozen times, tried to call only to be hung up on, left message - no reply. No refund, just ridiculous. have initiated dispute with my bank.”

Helpful Report

Posted 2 years ago

“A ZERO-star review would be more apt. My order was placed at the end of November, waited three weeks for a delivery estimated to be a few days. No contact from END but on checking the status of the order found that it had been cancelled with no reason why. The ordered items were still being sold on the website, so they are unlikely to be out of stock. Avoid ordering with this company – non-existent customer service that shows nothing but contempt for customers. I certainly won’t be dealing with END again and will urge others to avoid this company.”

Helpful Report

Posted 2 years ago

“ORDER PLACED 21 NOVEMBER ONLINE. TOLD ITEMS WOULD ARRIVE WITHIN DAYS. STILL NOT RECEIVED. I HAVE TRIED PHONING THEM DAILY, THEY DON’T ANSWER THE PHONE! THEY HAVEN’T REPLIED TO ANY OF MY VOICEMAILS AND THEY HAVEN’T REPLIED TO ANY OF MY EMAILS! HOW AM I SUPPOSED TO CONTACT THEM ABOUT MY ORDER! DISGRACEFUL! IN MY OPINION THIS IS THE WORST COMPANY I HAVE EVER USED. I WILL NEVER USE THEM AGAIN AND IN MY OPINION PEOPLE SHOULD AVOID AVOID AVOID USING THIS COMPANY. I’VE JUST TRIED CALLING THEM AGAIN AFTER 15 MINUTES GOES TO VOICEMAIL YET AGAIN! THEY HAVE HAD MY MONEY SINCE 21 NOVEMBER!!!”

Helpful Report

Posted 2 years ago

“Last two orders were cancelled by customer service for no reason. The one before that took 4 weeks to ship. They never respond to emails either. One time a sock came with a hole in it and returns would be overseas at my expense.”

Helpful Report

Posted 2 years ago

“As with a lot of the recent reviews I placed an order nearly three weeks ago that just hasn’t turned up. I suspect due to offering discounts over BF and not being able to fulfill. Victim of their own success and over hyped marketing. I would avoid and order from elsewhere even if you pay more! At least you might get your order. Oh and I’ve emailed CS and just had the pointless auto reply, hasn’t stopped them sending more emails to drum up pre-orders for yet another limited edition they probably can’t fulfill.”

Helpful Report

Posted 2 years ago

“Ordered a pair of boots and received shoes. Returned - E mailed customer services several times - automated responses only. Not feeling too hopeful of having my £238 refunded. Do not use. I’m unsure what action I can take to get my money back but looking into it!”

Helpful Report

Posted 2 years ago

“terrible client service, 3 weeks to ship an order (still hasn't been shipped). never buying again”

Helpful Report

Posted 2 years ago

“FAKE COMPANY. You should be ashamed of yourselves—-oh wait, you’ll send a generics email saying you apologize and will reply as able. You are stealing my ones as countless others, and you’ve been reported both to my credit company and gov.uk. Period. Avoid this shell of a defunct thieving company.”

Helpful Report

Posted 2 years ago

“Nobody gives any response , and u cannot reach anybody despite emails sent . This is real bad . I ordered 2 weeks ago . Here I am writing this review because they cannot be bothered to respond. Pls Dn buy”

Helpful Report

Posted 2 years ago

“I bought on Nov 20th, estimated delivery date was Nov 25-28th. Bought my stuff but they weren't shipping even after the estimated delivery date. I called, emailed 3 times. They never answer. And they just cancelled my order today without any explanation. On the product page of the website, it still says to order the product to receive it by December 8th. What a scam. I'm never buying from End clothing.”

Helpful Report

Posted 2 years ago

“It’s been more than 10 days placed an order with them and still my order hasn’t been processed, they don’t respond to any of my follow up phone calls or emails, so be aware before making any purchase”

Helpful Report

Posted 2 years ago

“This is a fake company. They never reply to any emails or phone calls. I have yet to receive my order and you cannot cancel it. After many emails and voicemails I’ve heard nothing. Save your money and your time. I can’t believe they are still allowed to operate as a shell of a company!!!!!!!”

Helpful Report

Posted 2 years ago

Helpful Report

Posted 2 years ago

“Absolutely no customer service. Nearly 2 weeks late and my order still hasn’t been sent. Do not order from this website!”

Helpful Report

Posted 2 years ago

“I used to order from END consistently with no problems but their customer service and accountability has become horrendous. They shipped a large order of clothing earlier this year to my address in the US and did NOTHING when the shipment was stolen! I had specifically asked for the shipment to require a signature but someone signed the wrong name and END did nothing to help and effectively told me to shut up and take the loss. For a customer who had spent thousands of dollars over the years, what a way to repay loyalty! The clothes are correct but I would not want to deal with their customer service ever again and would rather buy from any other online outlet who treat their customers with respect. And after all this? They suspended my account instead of handling this with decency or accountability!! Laughable”

Helpful Report

Posted 2 years ago

“avoid. No customer service. No tracking number. No response.”

Helpful Report

Posted 2 years ago

“Sent some items back, had nothing back, left voice mail, emails and nothing back, worst customer service I’ve ever had and that includes Ryanair, avoid at all costs don’t deserve the brands…”

Helpful Report

Posted 2 years ago

“AVOID!!!AVOID!!!AVOID!!!AVOID!!! scammers beware. I 've order sneakers for £150 and took 161.23 from my card”

Helpful Report

Posted 2 years ago

“Placed an order 2 weeks ago & still haven’t received it. Sent two emails chasing the order up & still haven’t received a reply, but my money has been taken has been taken though! This is the second time it has to me , so I’m starting to loose faith in END especially when the customer service seems nonexistent! Maybe they only want customers who spend thousands !!,”

Helpful Report

Posted 2 years ago

“Ordered pair of trainers over a month ago, numerous emails with the same answer that they cannot tell me when my order will be shipped. Very fishy, looks like a company taking money before going into administration. I would advise anyone not to purchase from this company for the foreseeable future.”

Helpful Report

Posted 2 years ago

END. is rated 1.8 based on 227 reviews