END. Reviews

Name: END.
Rating: 1.77

1.8 Rating 235 Reviews

18 %

of reviewers recommend END.

Company Reviews

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Metrics

1.8

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Utterly awful experience using END shipping to Argentina. Not only are the items stuck in customs due to the company failing to recognize within its billing process key buyer requirements needed for this country but they're offering absolutely no help to unlock the goods. Completely ancient customer care processes and customs compliance. Customer care was shockingly poor and handling the request and providing ample reasoning timely responses. Do not shop here.”

Helpful Report

Posted 3 years ago

“I bought an expensive pair of trainer from End in Soho, London earlier in the year which, after 3 months, broke at the eyelets and were rendered pretty unwearable. I took them to End today and the staff there couldn't have been more helpful. I'd convinced myself that because the trainers were 3 months old, I'd have a problem with returning them. No such issue - the trainers were replaced straight away and problem solved. So impressed by the customer service and attention. Wish all stores were like this. Totally recommend this store.”

Helpful Report

Posted 3 years ago

“Was sent the wring item twice and their system closed my refund case because I was instructed to purchase the item in hopes that their warehouse will get the correct item. Many emails went unanswered and had to call during their business hours in the UK to speak to a human. It took 2 months to resolve and issue a return label and refund. It took Amazon 3 days to deliver to my door.”

Helpful Report

Posted 3 years ago

“What can I say other than I had the best experience, being served by Jordan on Saturday. He's knowledgeable, polite, and extremely helpful assistant. He went above and beyond to make sure I was happy before purchasing my converse game, all done with a smile on his face. On a separate note, I'm not entirely sure how some of the music being played in the store can be good for ones mental health, I found it very triggering.. I understand the concept/feel you're trying to create but still unsure as to how listening to aggressive beats spitting abusive language 12 hours a day can be good for your staff or even young children who might be in the vicinity. End may want to re-think their music library..”

Helpful Report

Posted 3 years ago

“I took a punt & placed an order for 2 pairs of Adidas sneakers. Not only genuine item at a great price shipping & ARRIVAL was amazingly quick to Australia. Will definitely order again and HIGHLY RECOMMEND END as a Seller.”

Helpful Report

Posted 3 years ago

“Wrong item sent to me, I already told them there might be a mistake since my friend ordered the same T shirt and he got the wrong one! Guess what, I got the same incorrect T shirt! This mistake can be easily avoided if End takes it seriously! In the end I have to pay 100 euros at my own expense to return it! Never ever online shopping for me, thank you End clothing.”

Helpful Report

Posted 3 years ago

“An order that costs $150 + $9.99 in shipping fees will cost $100 in shipping fees to return it. They are uninterested in any assistance and cannot direct you to a manager over the phone. I cannot think of a single online retailer that behaves this way.”

Helpful Report

Posted 3 years ago

“BEWARE!!! DO NOT BUY FROM THIS COMPANY!!!! They have stolen over £400 of my money stating items I sent for return were not in the package that I sent back and so said they WILL NOT refund! They most certainly were!!! So I am left paying for their poor returns process where someone can clearly steal items and pretend they weren’t present! Disgusting! I now feel like I can’t shop online through fear that any company can just decide to confirm that the courier delivered the package but that items aren’t present. How can this happen? How can we protect ourselves from scammers like this! AVOID!!!”

Helpful Report

Posted 3 years ago

“AVOID! Purchased a Christmas gift early December which ended up not fitting. The person send the item back in January and I was only issued with a credit note as the return was sent back more than 14 days after purchase. I'm now out of pocket as I'm not the type of person to wear anything from their website.”

Helpful Report

Posted 3 years ago

“Wrong size shipped to the US - no free returns and import taxes. 14 year old here, very disappointed. This sucks!!!!”

Helpful Report

Posted 3 years ago

“Won a raffle for the first time in my life after entering 50+ raffles, conveniently the package wasn't dispatched and went "missing". The rumours of them back dooring items seems true. After speaking to customer service, their response was that they will "look into it" but will not give me any feedback, funny that right ? Instantly refunded my money and swept under the carpet, but someone from End now has my item. Very unhelpful. Secondly I have sent 2 items for refund and even though tracking shows they have received it i have not yet got anything. The customer service is probably the worst I have experienced online. Glorified scam shop”

Helpful Report

Posted 3 years ago

“Do not buy from this company, they will scam you out of money and despite requesting an exchange/refund with a return of £300 of items they do not follow through. No refund issued whatsoever, claiming that it is lost. They don't pick up their phones, only via email where you may receive a return response They also use bots to create fake reviews on trust pilot claiming a great service.”

Helpful Report

Posted 3 years ago

“I entered a draw for a pair of Adidas and they tried to charge me the amount even I wad not won the draw. My bank had to message me at 1 am and block their attempt. Scam page .”

Helpful Report

Posted 3 years ago

“Beware of return policy. Only online retailer I know that does not cover cost of returns and they hide that language very well on there website. They can care less about making customers happy and there are way to may options out there to choose them first.”

Helpful Report

Posted 3 years ago

“Buyer Beware - I live in the US and by the time the package arrived, it was too late to have enough time to see if I liked it and I went past their 14 day return policy. Just horrible customer service that could really care less. Never ever again from this outfit.”

Helpful Report

Posted 4 years ago

“I ordered a pair of Yzy 700 copper and a adidas hoodie few weeks before Christmas End managed to charge me for the items Yet manage to deliver the package to a totally different address The worst thing is I usually get confirmation for a time slot on delivery or confirmation of delivery. This time no confirmation of delivery When I checked the package had been delivered to this unknown address a week before I thought there’s something strange here I managed to track my package but on contacting customer service I wasn’t able to gain a refund even though it’s not my fault for the missing package and nor have I had any confirmation on if I will still be receiving my product Thanks End.Clothing for a miserable Christmas ☹️”

Helpful Report

Posted 4 years ago

“Hei END clothing. I note that END clothing think it is good costumer service to mess up an order and leave it up to costumer to sort out the extra costs that this has given the client. - END clothing has done a mistake which the admit. - END clothing has given the costumer extra cost related to tax and import frees due to this mistake. - END clothing leave the work to the costumer to try to sort out an refund of the extra costs from Norwegian custom. - END clothing doesn’t take any responsibility for this mistake.”

END. 1 star review on 22nd November 2021

Helpful Report

Posted 4 years ago

“Received broken mirror and company doesn't have the courtesy to rectify or refund! stay away from this horrible and selfish company!”

Helpful Report

Posted 4 years ago

“ENDCLOTHING sells B grade items that no one wants and that is why the price is lower. Every time I have purchased something from END the product is always messed up one way or another. Customer service is also horrendous with no resolutions or compensation. You can get better service starting a dispute with your card company which you will probably do.”

Helpful Report

Posted 4 years ago

“Ordered from USA and was never made clear at any point that this was a UK based company, and that return shipping for exchanges would have to be paid by the customer. One of the medium carhatt T-shirts I ordered was more like an extra large. The customer service person I email with, Olivia, was polite, and pointed out that they were different fits, but to me this was still unacceptable. Their website listed a difference in the fit size of 3/4 on an inch pit to pit and it was more like a 3 to 4 inch difference. The T shirt cost US $54 which is insane in the first place, but the cost to ship it from US to UK priority international was $57. Never again – US buyers beware”

END. 1 star review on 22nd September 2021

Helpful Report

Posted 4 years ago

END. is rated 1.8 based on 235 reviews