END. Reviews

Name: END.
Rating: 1.79

1.8 Rating 229 Reviews

19 %

of reviewers recommend END.

Company Reviews

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Metrics

1.8

Based on 229 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“they sent the order to the wrong address ... these guys are hopeless don't buy from them”

Helpful Report

Posted 5 years ago

“For a luxury boutique, customer service was lacking. My order took three days to fulfil and took two weeks in attempting delivery, which in my opinion is far too long for luxury goods. Unfortunately this delivery resulted in the shoes I had ordered for my holiday, not arriving on time or ever! My initial email to customer service took three days to answers. The customer service advisor offered no regret for missing my holiday and gave me further details about picking up my parcel from a secure location, which had been absent previously. Unfortunately, I was away, so got a colleague to attend to this, sadly the details were incorrect. Yet again, it took customer service two days to answer my email, yet again no regret about giving incorrect information. I decided to cancel the order as a result of the shoes never turning up and customer service offering no regret. When I complained about the attitude of the customer service person, once again I was offered with no regret or an apology. I will not be shopping here again and can see from other reviews, customer service need some training!”

Helpful Report

Posted 5 years ago

“Fake nike shoes. Waffle racer. DO NOT ENTER THIS PLACE”

Helpful Report

Posted 5 years ago

“they work with one of the shittiest delivery companies ever, DPD. They lost my last order, and this guy Ben from END asks me to waste my time sending some details about the order, details they should have already!”

Helpful Report

Posted 5 years ago

“4 weeks into this and still no response from 'dead end clothes' Previous reviews may be accurate, however, it doesn't fix my issue with thieves such as this. A true respectable merchant would respond within weeks... maybe months perhaps. Not the case here. Sadder still. In my opinion, how sad it must be to work in a place like that! Just a thought friends. Regards.”

Helpful Report

Posted 5 years ago

“5 stars, couldn't have been a better transaction experience. Purchased the item, it arrived in less than a week (all the way from UK to the US!), and item exactly as described. And at a GREAT price! I had seen some negative reviews prior to buying and was slightly tentative, only to find that those negative reviews were completely inaccurate! Will definitely shop here again!”

Helpful Report

Posted 5 years ago

“Lightning fast delivery! Very happy.”

Helpful Report

Posted 5 years ago

“Never ordered from this store and they hit my credit card for little amounts like $2.80 and 4.33...Then the big hits came $97. $93 $93 $161...you get it. DO NOT BUY FROM THIS STORE!!!”

Helpful Report

Posted 5 years ago

“I got scammed by someone living in USA, never even bought anything from here just don’t trust the server now.”

Helpful Report

Posted 5 years ago

“Someone in USA hacked my debit card for $196 usd. Asked End for info on who and where they sent merchandise. No reply!!! Typical I suppose!”

Helpful Report

Posted 5 years ago

“My shoes have arrived defaults”

Helpful Report

Posted 5 years ago

“Shittiest online experience ever. Paid $126 in duties for a defective hoodie. Returned and asked for an exchange and paid $86 in duties to find out they sent back the exact same hoodie. Referred me to fed ex to get a refund on the duties/taxes I paid and fed ex wouldn’t. Now end won’t refund the $86 even tho they fucked up the second time (not even asking for the $126...)”

Helpful Report

Posted 5 years ago

“Worst online shopping experience ever! Received the item with the magnetic tag still on. Asked for solution, and advise me to go the the local post office to ship the item back by using economic shipping, which takes more than 10 days to received. Also they can only return the shipping cost by giving store credit or paypal. I have not been using PayPal for so many years, and I don’t understand why I need to deal with all this and waste of my time! Australia is under lockdown, and I am already so busy with supervising my kids’ on line learning and trying to work from home at the same time. I asked for the pick up services as Australia is still under lockdown and mentioned I can even cover the gap! No. How END care about your customers feeling and trying to make their life so difficult. If you can’t afford to play don’t sell your product to overseas then. You don’t even understand the whole value of global fashion online retailer for. Bye bye”

Helpful Report

Posted 5 years ago

“Jeans didn’t fit 65$ to send them back !! NO FREE RETURNS !!”

Helpful Report

Posted 5 years ago

“I was going to buy a jacket, and there were couple of online stores that sold the jacket. But END. promised the fastest shipping time (2-3 days). However, AFTER the item should have been delivered (4 days later), they sent me an e-mail notifying me the jacket was sold out. They are still advertising the jacket on the website and won't answer the e-mails I sent 6 days ago.”

Helpful Report

Posted 5 years ago

“All of the reviews that say it was an awful experience and they paid 75 to.ship things back is so untrue!!! These guys shipped my item priority fed ex within days for no extra charge. Packaged beautifully with a card Inside an envelope with your reciept and details about item. Beautiful Nike's, perfect fit. I will use them over and over! OUTSTANDING SERVICE”

Helpful Report

Posted 5 years ago

“Ordered from Sweden and got it before ETA.. No problems and fast service!”

Helpful Report

Posted 5 years ago

“I payed £170 for my shoes and it’s been 6 days and they still haven’t came”

Helpful Report

Posted 5 years ago

“Have never had a problem. Ordered at least a dozen times no issue and no extra fees to US...”

Helpful Report

Posted 5 years ago

“Nice selection, however they do not disclose that there will be customs and brokerage fees. Because they have a drop down for your current location you assume that there will be no duty. I feel like there should be more disclosure on their end to make this apparent. Over all seems kind of shady as it is a lot of money.”

Helpful Report

Posted 5 years ago

END. is rated 1.8 based on 229 reviews