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END. Reviews

1.8 Rating 212 Reviews

20 %

of reviewers recommend END.

Company Reviews

1.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a scam organization that profits from hidden policies that benefit the company while screwing over the customers. I was sent a counterfeit item that they refused to accept the return on. Customer service is selectively responsive and will often ignore your messages for days.”

Posted 4 years ago

“End customer service is the worst.Multiple times my orders are not filled or just partially filled.last year order some christmas gift and they cancel it 14 days later without notifying me.after placing an order i try to cancel it two hours later and the rep told me theres nothing he can do about it and for me to return it when it arrive,seriously???”

Posted 4 years ago

“Ordered a pair of Jordan 6. Stitching on eight shoecesy off and even has black thread in it when it should be all white. The left shoe is fine. The Jordan box was destroyed as well which was annoying as a collector. I can't help but feel suspicious of these being fakes”

Posted 4 years ago

“I used to love your shop before. But now I don’t really recommend it after such an experience. The Nike sneakers I got from you were disgusting. Horrible quality looking more like a fake one. The sneakers were covered with glue, the rubber on base looked like I got sneakers from Aliexpress.. I hoped that you would offer a 50% discount for this sneakers or free shipping back to you. But you only say that you apologized and refund it after I send it to you. All in all, I spend 55$ for shipping it to me and back. I stayed without sneakers. And it was only your fault, that you send to your customer such sneakers. You must pay for your mistakes but not the customers. Probably, I continued using ur service if you had offered 50% discount or free return. But you just say sorry:)) very professional!”

Posted 4 years ago

“I used to love your shop before. But now I don’t really recommend it after such an experience. The Nike sneakers I got from you were disgusting. Horrible quality looking more like a fake one. The sneakers were covered with glue, the rubber on base looked like I got sneakers from Aliexpress.. I hoped that you would offer a 50% discount for this sneakers or free shipping back to you. But you only say that you apologized and refund it after I send it to you. All in all, I spend 55$ for shipping it to me and back. I stayed without sneakers. And it was only your fault, that you send to your customer such sneakers. You must pay for your mistakes but not the customers. Probably, I continued using ur service if you had offered 50% discount or free return. But you just say sorry:)) very professional!”

Posted 4 years ago

“I bought a wool cardigan that was advertised as having leather buttons. It arrived with hard plastic imitation leather buttons. So, I contacted their customer service asking that they refund me enough to cover the cost of replacing the buttons, as I am otherwise very keen to keep the sweater. They offered a small refund, but not half enough to replace the buttons. When I pressed on, the customer service rep called their refund a “good will gesture” that I basically had to take or leave. Overall, my experience with End. left me feeling like they don’t really care to honor their advertisement of their products, and that they don’t respect their customers’ money. A good company should pay the cost of replacement in order to keep a customer and do right by somebody. But instead of wanting to make it right, End. wants to extend “good will gestures” that feel like a weird half-hearted attempt at diplomacy.”

Posted 4 years ago

“I used to love this store till I tried to exchange a Tshirt for a smaller size one. I spent over GBP1,000 and they refused to exchange my GBP69 T-shirt for a smaller size one. They lost a customer for life plus all this reviews for the value of a T-shirt. Not sure who trained these guys on customer service.”

Posted 4 years ago

“I got my shoes from shoe chart and size is wrong. I wanted to return but they lack on shoe size variety. Never will purchase from this site again.”

Posted 4 years ago

“ORDER # 4400768551 did not include Cote&Ciel Inn S Cross Body Bag it only has the tags and the packaging but not the actual bag, all I'm getting is evasive, default answers telling me to wait 72 hours or so I'll have to probably go to my bank and get chargeback or paypal dispute would avoid from now on, you should seriously reconsider ordering from this place”

Posted 4 years ago

“ORDER # 4400768551 did not include Cote&Ciel Inn S Cross Body Bag it only has the tags and the packaging but not the actual bag dodgy company all I'm getting is evasive, default answers”

Posted 4 years ago

“Awful. Ordered 2 items and one got refunded. Should had been 8-day delivery, but it ended up to arrive after 16 days. f**k this sh*t”

Posted 4 years ago

“Iv been waiting a week and a half for a confirmation email on my order. I’ve emailed them twice now and haven’t received a reply. Absolutely shocking service and I won’t be ordering fro Here again”

Posted 4 years ago

“by far one of the worse companies i have dealt with it has taken them over 9 days to ship out my order, and that after me contacting them twice!and feeding me empty promises, and generic responses such as sorry its the first time something like this has happened, when if you look at other reviews online, you will see plenty of people having the same experience as i did !. if i could i would give zero stars. but i would avoid at all cost!!”

Posted 4 years ago

“Awful service plain and simple. Placed an order for 5 items and received only 1. I only found out about the actual status of my order after personally inquiring about it because nothing had shipped after more than a week. The representative I talked to told me the rest of the order that was in stock will be shipped priority for the delay but nope I then receive a email a day or two later stating that another one of my items was out of stock. Its really frustrating when you really want something that you've been searching for madly and then you finally find it but are let down again. But the worst part is there's no remorse or empathy from END. Well this is the first and last time I shop from here. Most definitely would not recommend.”

Posted 4 years ago

“Awful service plain and simple. Placed an order for 5 items and received only 1. I only found out about the actual status of my order after personally inquiring about it because nothing had shipped after more than a week. The representative I talked to told me the rest of the order that was in stock will be shipped priority for the delay but nope I then receive a email a day or two later stating that another one of my items was out of stock. Its really frustrating when you really want something that you've been searching for madly and then you finally find it but are let down again. But the worst part is there's no remorse or empathy from END. Well this is the first and last time I shop from here. Most definitely would not recommend.”

Posted 4 years ago

“Your website is not working properly. Have been trying for 40 mins to buy clothes and put in basket and it just says basket empty. I'd get this sorted as I had £200 to send”

Posted 4 years ago

“My order hasn't come on time and I have still not got.”

Posted 4 years ago

“They cancelled my order without gave any reason even my billing and shipping address are the same, worst online shopping experience ever!”

Posted 4 years ago

“Scammers took my money!”

Posted 4 years ago

“The worse refund policy. I spent $400 on clothes and sent a few items back since they didn't fit and it's been 2 weeks since they received it and no one can tell me when my refund will come. I even paid $60 for return shipping since I am in the US. I will never order from them again.”

Posted 4 years ago

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END. is rated 1.8 based on 212 reviews