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END. Reviews

1.8 Rating 212 Reviews

20 %

of reviewers recommend END.

Company Reviews

1.8

Based on 212 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

END. 1 star review on 22nd April 2024

25

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Denied returns and shady currency conversion. Bought a pair of Trickers and returned them because of too large in size. Had only used them indoors. They then, without any notice returned them back to me stating that they could not accept the return due to dirty soles(!)(which was utter bullshit). This caused me to have to pay double the import taxes. The whole deal cost me $1000 for a pair of $400 shoes that I can't use. Several years later I make another order which to Norway should be VAT free. They state the order is VAT free, but the prices are identical to VAT inclusive SEK, GBP, USD and EUR prices when in reality the NOK prices should have an 20% discount. I spoke to customer service which confirmed that they use their own currency conversion, basically ripping off customers like Forex and the Big Banks. Stay away.”

Posted 3 years ago

“Everything is good until you need to return an item. I ordered a Stussy "vibrant yellow" jacket that has a completely different colour in person than compared to the website image. It is described on the website as vibrant yellow but it's really a dull green/yellow colour. This was just part of a larger order so I asked them to cover the cost of the shipping because the image and the description wasn't accurate and I sent them pictures showing the obvious difference and they just replied saying that colours can look different depending on the brightness of your screen and they wouldn't cover the cost of the return. I'm using a Macbook. I've been a customer since 2014 and spent a bit with them over the years but won't be using them again after this.”

Posted 3 years ago

“I wish I didn’t have to rate them any stars. I had a package go missing back And contact them back on 06/24. I was given information that THE COMPANY would raise the issue with DPD (police dept). After not hearing back from them, I reached out again and all of a sudden the method changed. All of a sudden I need to be the one who obtains a crime report for an issue that has been OVER A MONTH long gone. And all of a sudden I need to obtain this information to REOPEN the claim? They dropped the ball, now here I am left to do what THEY did not do. Not to even mention their terrible customer service. From PHIL especially and Noreen and Stephen who is useless himself. Needless to say, with all of the contact I’ve had with them and looking at their policy, I will be moving forward with legal action AGAINST End. Clothing regarding how this was handled and more. Its true what they say, always leave a paper trail !”

Posted 3 years ago

“they sent the order to the wrong address ... these guys are hopeless don't buy from them”

Posted 3 years ago

“For a luxury boutique, customer service was lacking. My order took three days to fulfil and took two weeks in attempting delivery, which in my opinion is far too long for luxury goods. Unfortunately this delivery resulted in the shoes I had ordered for my holiday, not arriving on time or ever! My initial email to customer service took three days to answers. The customer service advisor offered no regret for missing my holiday and gave me further details about picking up my parcel from a secure location, which had been absent previously. Unfortunately, I was away, so got a colleague to attend to this, sadly the details were incorrect. Yet again, it took customer service two days to answer my email, yet again no regret about giving incorrect information. I decided to cancel the order as a result of the shoes never turning up and customer service offering no regret. When I complained about the attitude of the customer service person, once again I was offered with no regret or an apology. I will not be shopping here again and can see from other reviews, customer service need some training!”

Posted 3 years ago

“Fake nike shoes. Waffle racer. DO NOT ENTER THIS PLACE”

Posted 3 years ago

“they work with one of the shittiest delivery companies ever, DPD. They lost my last order, and this guy Ben from END asks me to waste my time sending some details about the order, details they should have already!”

Posted 3 years ago

“4 weeks into this and still no response from 'dead end clothes' Previous reviews may be accurate, however, it doesn't fix my issue with thieves such as this. A true respectable merchant would respond within weeks... maybe months perhaps. Not the case here. Sadder still. In my opinion, how sad it must be to work in a place like that! Just a thought friends. Regards.”

Posted 3 years ago

“5 stars, couldn't have been a better transaction experience. Purchased the item, it arrived in less than a week (all the way from UK to the US!), and item exactly as described. And at a GREAT price! I had seen some negative reviews prior to buying and was slightly tentative, only to find that those negative reviews were completely inaccurate! Will definitely shop here again!”

Posted 3 years ago

“Lightning fast delivery! Very happy.”

Posted 3 years ago

“Never ordered from this store and they hit my credit card for little amounts like $2.80 and 4.33...Then the big hits came $97. $93 $93 $161...you get it. DO NOT BUY FROM THIS STORE!!!”

Posted 3 years ago

“I got scammed by someone living in USA, never even bought anything from here just don’t trust the server now.”

Posted 3 years ago

“Someone in USA hacked my debit card for $196 usd. Asked End for info on who and where they sent merchandise. No reply!!! Typical I suppose!”

Posted 3 years ago

“My shoes have arrived defaults”

Posted 3 years ago

“Shittiest online experience ever. Paid $126 in duties for a defective hoodie. Returned and asked for an exchange and paid $86 in duties to find out they sent back the exact same hoodie. Referred me to fed ex to get a refund on the duties/taxes I paid and fed ex wouldn’t. Now end won’t refund the $86 even tho they fucked up the second time (not even asking for the $126...)”

Posted 3 years ago

“Worst online shopping experience ever! Received the item with the magnetic tag still on. Asked for solution, and advise me to go the the local post office to ship the item back by using economic shipping, which takes more than 10 days to received. Also they can only return the shipping cost by giving store credit or paypal. I have not been using PayPal for so many years, and I don’t understand why I need to deal with all this and waste of my time! Australia is under lockdown, and I am already so busy with supervising my kids’ on line learning and trying to work from home at the same time. I asked for the pick up services as Australia is still under lockdown and mentioned I can even cover the gap! No. How END care about your customers feeling and trying to make their life so difficult. If you can’t afford to play don’t sell your product to overseas then. You don’t even understand the whole value of global fashion online retailer for. Bye bye”

Posted 4 years ago

“Jeans didn’t fit 65$ to send them back !! NO FREE RETURNS !!”

Posted 4 years ago

“I was going to buy a jacket, and there were couple of online stores that sold the jacket. But END. promised the fastest shipping time (2-3 days). However, AFTER the item should have been delivered (4 days later), they sent me an e-mail notifying me the jacket was sold out. They are still advertising the jacket on the website and won't answer the e-mails I sent 6 days ago.”

Posted 4 years ago

“All of the reviews that say it was an awful experience and they paid 75 to.ship things back is so untrue!!! These guys shipped my item priority fed ex within days for no extra charge. Packaged beautifully with a card Inside an envelope with your reciept and details about item. Beautiful Nike's, perfect fit. I will use them over and over! OUTSTANDING SERVICE”

Posted 4 years ago

“Ordered from Sweden and got it before ETA.. No problems and fast service!”

Posted 4 years ago

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END. is rated 1.8 based on 212 reviews