END. Reviews

Name: END.
Rating: 1.77

1.8 Rating 235 Reviews

18 %

of reviewers recommend END.

Company Reviews

Questions

Metrics

1.8

Based on 235 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how END. made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a fake company. They never reply to any emails or phone calls. I have yet to receive my order and you cannot cancel it. After many emails and voicemails I’ve heard nothing. Save your money and your time. I can’t believe they are still allowed to operate as a shell of a company!!!!!!!”

Helpful Report

Posted 3 years ago

“Absolutely no customer service. Nearly 2 weeks late and my order still hasn’t been sent. Do not order from this website!”

Helpful Report

Posted 3 years ago

“I used to order from END consistently with no problems but their customer service and accountability has become horrendous. They shipped a large order of clothing earlier this year to my address in the US and did NOTHING when the shipment was stolen! I had specifically asked for the shipment to require a signature but someone signed the wrong name and END did nothing to help and effectively told me to shut up and take the loss. For a customer who had spent thousands of dollars over the years, what a way to repay loyalty! The clothes are correct but I would not want to deal with their customer service ever again and would rather buy from any other online outlet who treat their customers with respect. And after all this? They suspended my account instead of handling this with decency or accountability!! Laughable”

Helpful Report

Posted 3 years ago

“avoid. No customer service. No tracking number. No response.”

Helpful Report

Posted 3 years ago

“Sent some items back, had nothing back, left voice mail, emails and nothing back, worst customer service I’ve ever had and that includes Ryanair, avoid at all costs don’t deserve the brands…”

Helpful Report

Posted 3 years ago

“AVOID!!!AVOID!!!AVOID!!!AVOID!!! scammers beware. I 've order sneakers for £150 and took 161.23 from my card”

Helpful Report

Posted 3 years ago

“Placed an order 2 weeks ago & still haven’t received it. Sent two emails chasing the order up & still haven’t received a reply, but my money has been taken has been taken though! This is the second time it has to me , so I’m starting to loose faith in END especially when the customer service seems nonexistent! Maybe they only want customers who spend thousands !!,”

Helpful Report

Posted 3 years ago

“Ordered pair of trainers over a month ago, numerous emails with the same answer that they cannot tell me when my order will be shipped. Very fishy, looks like a company taking money before going into administration. I would advise anyone not to purchase from this company for the foreseeable future.”

Helpful Report

Posted 3 years ago

“After two weeks contacted them to ask where my item was, no reply thus I rang the company. A nice guy answered but had no idea when my order might be shipped, after writing the next week and the following week I suddenly got a refund, Mr Porter is the way forward”

Helpful Report

Posted 3 years ago

“Made an online order on August 14. Website indicated they were doing an update of their back end system until August 19 but orders will still be processed. Got email from them on August 20 saying their system was back online & apologizing for delay in deliveries. Waited for another 2 weeks & order still not shipped. Sent out multiple emails inquiring when the order will be shipped but kept being told they cannot give me an estimate when my order will be shipped. I finally filed a dispute through PayPal & still no response from END until I escalated the dispute to a claim. Finally they shipped my order on September 12! I live in Canada & got it on September 15. Their service is absolutely unacceptable & unreliable. I doubt I would have received my order if I have not filed a claim through PayPal! I will never buy from them again.”

Helpful Report

Posted 3 years ago

“End has enormous product offers. Very trendy and good price. Very low key. Not much marketing.”

Helpful Report

Posted 3 years ago

“It’s a pity that I can’t give 0 or negative stars. Still waiting for clothes I ordered 3 weeks ago. Just got stung with a $300 import tax at customs also on $800 purchase also Avoid this company like the plague. Absolute shambles”

Helpful Report

Posted 3 years ago

“SHUTTING DOWN SHUTTING DOWN, No one is getting there orders, looks like END clothing might be shutting down into administration, typical pattern from previous company's that have gone under, ORDER ELSE WHERE Update - order is 4 weeks ago, no reply to multi emails, money has been taken Having to report to Credit card company to get money back”

Helpful Report

Posted 3 years ago

“No answer No mail reply ! I had purchased clothes from END since 2022 Aug.30, till now I haven’t received any trucking information and my items. I had call to END customer service during the business hours, and nobody answer, also been writing mail to them but no reply~ WTF ? and I still received AD mail from them to enter the shoes draw? What is going on ?”

Helpful Report

Posted 3 years ago

“Absolute ridiculous online shopping company ever. I understood there was an interruption in their backend system that caused the delay. However, their website still open to receive orders, it's not make sense. I received the shipping notification on 26 Aug 2022 said my order has been shipped and I saw the order status is "completed". I just called Fedex to check, the parcel is not yet shipped, their warehouse just created the label. I don't understand what's going on. Called their CS and no one answer. If they don't have enough manpower to backup or their system is interrupted, then shut down the website for god's sake. Stop running business until all these issues are resolved.”

Helpful Report

Posted 3 years ago

“Briege Whitelock did very horrible client service, she lied me and didn't give any feedback with my issue.”

Helpful Report

Posted 3 years ago

“Première commande passée sur le site pour un tee shirt à 300€, livraison expresse car c'était pour un cadeau. 10 jour après toujours rien, je recommande le même teeshirt en livraison expresse, que je reçois en 48H. La première commande jamais reçue depuis le 10 juin, et aucun remboursement, plus de nouvelles malgrès mes multiples relances ! Autre commande passée, reçue, je renvoie pour 700€ d'articles qui n'allaient pas, ils ne sont jamais allés récupérer le colis !!! Et depuis aucune réponse à mes mails ! Bilan : 300€ + 700€ de perdus, plus de nouvelles de leur part ! ESCROCS !!!!!!”

Helpful Report

Posted 3 years ago

“The customer service is bad because they are not willing to help. Only sensually respond and rational or useful solution. The item comes in used condition but shift back the responsbility into the purchaser, which the purchaser should pay the money if they are not "happy" with the item.”

Helpful Report

Posted 3 years ago

“my pearl neckless fall apart after 2Monath. 400€ gone customer service were no help. "After investigating this further with the brand team and the brand themselves, I have received an update and unfortunately it is not the outcome we had hoped for. The feedback from the brand directly, as well as our internal team is that due to the time frame they are unable to deem this a manufacturing issue and issue credit. Unfortunately, for the above reasons we will not be able to get the product back to ourselves for a refund or an exchange."”

Helpful Report

Posted 3 years ago

“I've been a customer for years and never had any issues until now. I recently returned a number of items and got refunded incorrectly - Liam Cervantes from customer service has refused to look into it, despite me sending proof that the refund was indeed incorrect (I actually have one of the items with me, so it is IMPOSSIBLE that it could have got processed by the returns team and therefore prooves they are lying). If any of your products goes mysteriously missing in a return you will have to accept the losses so be wary of this if you're trying on multiple items.”

Helpful Report

Posted 3 years ago

END. is rated 1.8 based on 235 reviews