Name: END.
Rating: 1.80

“I placed six separate orders with END during April 2019. END were unable to complete three of these orders due to 'stock errors'. END claims that 'stock errors such as this are infrequent', and yet my experience is completely the opposite. I've never shopped anywhere online that is unable to complete 50% of my orders in a four week period. Be aware that whenever you shop online at END, it's a complete lottery as to whether they actually have the items they claim to be selling.”

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Posted 6 years ago

“I placed an order with END clothing on April 6th today is the April 18th and still no sign of anything. I’ve contacted them twice and they’ve fobbed me off with empty excuses and still no dispatch date. I will never use this site again! 😩”

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Posted 6 years ago

“Useless I ordered 4 pairs of trainers which they took the money for. I waited with no email saying that they where dispatched. I had to contact customer services who told me 3 pair are out of stock. I did receive a part refund and I am still awaiting the one pair they had in stock a week later.”

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Posted 6 years ago

“This site is a sham. How do you sell a product you dont have in stock? ANY other site when you select an item, it will tell you it is available or out of stock. Stay away from this site.”

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Posted 6 years ago

“The worst customer service ! The only word they can say it's sorry when they fucked up. They are ridiculous and they provide fake advertising to make money.”

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Posted 6 years ago

“Really bad customer service. They are refusing me a refund for a pair of trainers that they delivered to the wrong address. I cannot get the trainers and they are refusing a refund. They've taken my money. I've got nothing :-( BAD COMPANY!!!!”

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Posted 6 years ago

“WATCH OUT!!!! ABSOLUTE CON!!!!! I've basically given them my money for a pair of trainers, I have never received them and now are refusing to give me back my money. Be aware that, you may not receive your product and they will not refund you. I've heard this happens a lot with END Clothing. It's better just to use another site.”

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Posted 6 years ago

“Used to be a regular customer but definitely not anymore. You can only know if a company has a sense of responsibility when things happen to your order. I placed the order on 12/21 and the site has clearly said the shipping is a 2-3 day delivery. I purchased two items as gifts for my brother and dad visiting me from another country. However, I received my items on 12/31 which is 11 days. I never thought their order will take 11 days when they said 2-3 days priority shipping. So my brother already left when the order arrived. I emailed them hoping they could pay for my return shipping charge because they first let me not be able to give my brother a Christmas gift when he travels abroad to visit me and also I need to pay extra money to ship the item back because they made mistake shipping my items late. I would highly recommend everyone to not place anything with END, buy from somewhere else. There are so many other boutiques selling same stuff with way better service.”

Helpful Report

Posted 6 years ago

“Used to be a regular customer but definitely not anymore. You can only know if a company has a sense of responsibility when things happen to your order. I placed the order on 12/21 and the site has clearly said the shipping is a 2-3 day delivery. I purchased two items as gifts for my brother and dad visiting me from another country. However, I received my items on 12/31 which is 11 days. I never thought their order will take 11 days when they said 2-3 days priority shipping. So my brother already left when the order arrived. I emailed them hoping they could pay for my return shipping charge because they first let me not be able to give my brother a Christmas gift when he travels abroad to visit me and also I need to pay extra money to ship the item back because they made mistake shipping my items late. I would highly recommend everyone to not place anything with END, buy from somewhere else. There are so many other boutiques selling same stuff with way better service.”

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Posted 6 years ago

“Placed an order with END. Tried to cancel 3 times before it was shipped and was denied each time. Upon arrival, button fell apart on one of the items I ordered and END stopped replying to my emails and did nothing about it.”

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Posted 6 years ago

“Didn’t deliver an order I paid for and no sign of it. Spoke to three people who all promised it would be delivered but nothing yet. Don’t order from them. They can’t be trusted.”

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Posted 6 years ago

“Buyer beware! I just purchased a sweatshirt from End. I live in the US. The sweatshirt was too small though everyone I own is that size or smaller I attempted to exchange the item. It was going to cost me at least $24 US through the postal service and $200 (!) through Fed Ex to return it to End for an exchange, not a refund. I urge potential customers to be aware of the risk they take ordering from End if you do not live in the UK —Disappointed”

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Posted 6 years ago

“I bought about 400 dollars worth of merchandise. Which qualifies for 2 day shipping and was suppose to received on Wednesday. I bought the items on the weekend prior. They never shipped out my order and once I contacted them I was told it would not be 2 day shipping and would come sometime the week after. I think that if you pay for service you are suppose to get it and using other orders as reason not to get it is bad customer service. Not only was I not getting my package I was never told I was never contacted by end about the issues letting me know I wouldn’t get my items in the time that was told to me this is big inconvenience. End clothing didn’t even want to resolve the issues very disappointed. I will not be ordering from them and I will be sure to let everyone I know not to order from end clothing and will post my experience review sites.”

Helpful Report

Posted 6 years ago

“Would give no stars if I could. It appears their courier, DPD,stole my order and delivered an empty box. End have told me it's my responsibility to report a crime to the police and sort it out myself!”

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

END. Reviews