eneba-com Reviews

Name: eneba-com
Rating: 1.26

1.3 Rating 212 Reviews

5 %

of reviewers recommend eneba-com

Company Reviews

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Metrics

1.3

Based on 212 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 66%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

67559967

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eneba-com 5 star review on 24th March 2025

Asanali

eneba-com 1 star review on 30th January 2025

Con Balatli

eneba-com 1 star review on 22nd December 2024

eneba-com 1 star review on 17th November 2024

Con Balatli

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam. They give me a product that doesn’t work. They don’t want to refund me… SCAM”

Helpful Report

Posted 1 week ago

“My experience with Eneba was unfortunately disappointing. I pre-ordered a game expecting to receive the key on time for the release. Instead, I received the key 24 hours after the official release date. Cancelling the order was not possible during this time, even though I had not yet received the key. The customer support was also unable to help me and did not resolve my issue satisfactorily. Overall, the process for a pre-order was disappointing and the service was not satisfactory.”

Helpful Report

Posted 1 week ago

“I usually purchase UC through Midasbuy and spend over £100 every month without any issues. This time, I decided to try Eneba, but it’s been almost a full day and I still haven’t received my UC. I emailed their support, but they only replied after 12 hours — and I’m still struggling to get my UC. This is extremely disappointing, especially for someone who regularly makes purchases. I expected better service. The delay and poor communication have completely ruined my trust in this platform. Definitely not using Eneba again — sticking with Midasbuy from now on.”

Helpful Report

Posted 2 weeks ago

“I purchased a game's "Complete Bundle" from Eneba, assuming it matched the full expansion-inclusive version offered on Steam. However, the bundle only included two DLCs - nowhere near the "complete" experience advertised. Note: the amount I paid for this bundle, I could have bought the base game and expansions all separately from other similar sites. While I acknowledge my oversight in not double-checking the product page, the listing's name is undeniably misleading. Worse, their incredibly slow to respond customer support rep was dismissive and condescending when I raised my concerns, not at all addressing the intentionally deceptive framing. A simple goodwill gesture (partial credit, an apology) would have gone a long way. Instead, they chose indifference. As a consumer, I expect transparency. Sellers who use vague or misleading bundle names and refuse to acknowledge deliberately sowed confusion don’t deserve trust. I’ll shop elsewhere in the future, and I urge others to do the same, or at the very least scrutinize Eneba’s listings very carefully before purchasing.”

Helpful Report

Posted 3 weeks ago

“I bought a game pass for xbox on the 24th of March and try to use it on 2nd of april and it show a message that redeem code was already used. The answer I've got from eneba was 3-5 working days to sort it out. Not good enough. Last time I wasted money on this website”

Helpful Report

Posted 3 weeks ago

“It's seems actually be a good service, for me at least. I've bought 5 keys off this and never had an issue. Great site in my experience, nice and cheap for some keys. I don't know about other people, but keys are delivered quick and are legit. However, the customer service is utterly abysmal. It took me about 3 days to get a reply from them once. Apart from that, great website.”

Helpful Report

Posted 1 month ago

“I spent few hours to find the way to buy games in Turkey, after closing ininal. I’ve bought prepaid card for PSN Turkey, they’ve sent me code in 4-5 minutes. Everything is great and I’ll buy again. Store name Boxgame.”

Helpful Report

Posted 1 month ago

“2 times send me already redemeed key ,5days with bad support bots .Same questions multiple times. Really bad experience”

Helpful Report

Posted 1 month ago

“I’ve been a loyal customer, purchasing multiple keys from Eneba without issue—until now. I bought a Spotify key that didn’t work upon registration, and when I reached out for support, I was met with endless requests for “proof.” Despite providing every bit of evidence they asked for (including over three hours of communication with Spotify support), Eneba still sided with the seller, refusing to take responsibility. Their customer service is a nightmare—over two hours of back-and-forth, yet no real assistance. Instead of helping a loyal customer, they continue to demand more unnecessary information while protecting a seller who sold a faulty key. It’s clear Eneba prioritizes shady sellers over honest buyers. If you ever run into a problem, don’t expect them to help. I won’t be risking my money here again, and I’d advise others to think twice before purchasing.”

Helpful Report

Posted 1 month ago

“bought a steam gift card and received less money than advertised and literally paid more for it than what i got. this website is a scam and customer service automatically closed my ticket.”

Helpful Report

Posted 1 month ago

“Voucher doesn’t work and no one wants to help Me”

Helpful Report

Posted 3 months ago

“Does anybody have a link to eneba customer service?”

Helpful Report

Posted 3 months ago

“works every time”

Helpful Report

Posted 3 months ago

“They posed as Microsoft when I was trying to contact what looked to be a Microsoft customer service number. These thrives belong in prison.”

Helpful Report

Posted 3 months ago

“I purchased a €50 Steam Gift Card key from Eneba for €65, only to find out that the key was already used. When I contacted customer support, they refused to provide either a replacement key or a refund. Extremely disappointing experience – I expected much better service. Be cautious when buying from here, as you might not get what you pay for.”

Helpful Report

Posted 3 months ago

“Tinder code did not work. Makes you jump through a hundred hoops to try and get a refund. After managing to open a dispute - which was not easy - they are telling me "I" must contact tinder and ask why the code is not working. This is absurd. They sold me a Tinder code. If it is not working it is THEIR problem, not mine, not Tinder's.”

Helpful Report

Posted 3 months ago

“Payment went through, no digital key nor refund received, customer service unresponsive.”

Helpful Report

Posted 3 months ago

“Purchase a few Binance keys. All worked fine but when I complained about one of them not working and requesting to be replaced after several attempts to activate it and providing numerous proof of a faulty digital key, Enable not only showed complet incompetence in dealing with costumers as they run me around in circles via emails as none of their staff knows how to read up previously conversation within an open created ticket but they keep repeat same rubbish to me and not resolving the issue or offering a refund as clearly stated on their app as if a digital key is faulty I'm entitled to a refund. Completely incompetent and theirs. Don't trust them!!! In UK we have laws which entitles costumer to full refund and as the purchase was done from UK regardless is digital same law applies. Eneba breaks the law!!! DO NOT TRUST THEM!!!”

Helpful Report

Posted 4 months ago

“Very poor customer service unable to redeem my cash back won’t allow you to use your earned rewards or give you your purchases after trying to contact them numerous times no help and still no product or able to spend my wallet”

Helpful Report

Posted 4 months ago

“These guys have wiped there hands after I purchased $100 AstroPay voucher and it does not work every where I put a review they reply with the same story that they need my details! I have opened multiple tickets on there site and they just keep closing them.”

Helpful Report

Posted 5 months ago

eneba-com is rated 1.3 based on 212 reviews