"I bought a $100 eshop gift card from their site from one of their sellers on December 18th. When I went to activate it for my brother on December 24th for his Christmas present, it was already activated. I tried to resolve this issue and 2 weeks later they sent me an email essentially stating that it wasn't activated when it was sent out and that they sided with the seller. Thank God for PayPal and their protection because I already got refunded from them and if I hadn't used them I for sure would not have the eshop card or the refund, I'd just be out $$. Luckily, Gamestop has digital delivery and Christmas was saved, more of the story, stay away from this sketchy site and save yourself the trouble by going with one of the official distributors. Nothing but scammers and skells here."
"Hello,\r\n\r\nI have been using Eneba for quite a couple of years now, and the experience has always been positive, until of course recently - since the beginning of this year, I have been having several issues.\r\n\r\nBefore, it was smooth and I had no issues, but now, the bar for their quality control has sunk down.\r\n\r\nFrom my last 3 purchases I had 2 issues. The first issue was when I ordered a PlayStation Network card for my US account. Their system did not have a problem charging my card, but had a problem \"delivering my key\". Which prompted me to open a ticket. I opened a ticket and within 2 hours I receive my key. Very fishy!\r\n\r\nAfter that I made one more purchase and it was successful, but the last purchase experience was just nothing like I have ever seen before.\r\n\r\nI purchased a PlayStation Network card, which is always 12 numbers\/letters, and I received a 16 number\/letter key which, clearly doesn't work, as Sony requires 12 number\/letter keys.\r\n\r\nSo I opened a ticket, which is automatically with a \"low\" priority (I guess they don't prioritize you ladies and gentleman that lost your money but got scammed with a false key). So I have been waiting for 3 hours now, and I wanted to purchase something on a the Summer Sale.\r\n\r\nSo they got my money, made me open a ticket and plastered it with \"low\" priority.\r\n\r\nVery poor customer experience this time, and I felt obligated to warn others.\r\n\r\nLadies and gentlemen, it is clearly a tremendous and uncertain gamble spending your money here. I understand this is platform where sellers can scam us, but you have no right to allow sellers to sell us keys that do not even match the max (in my case 12 numbers\/letters keys).\r\n\r\nI got generated a sham number by the seller and now I am forced to visit my bank tomorrow and make a chargeback against Eneba.\r\n\r\nA shame...\r\n\r\nUPDATE: After waiting for 6 hours, I went to their discord, DM'ed my Ticket, and got a response that I have to wait 72 hours for the seller to review my claims.\r\n\r\nSo basically, instead of taking responsibility, they all started pounding on me and attacking me. Even if it is clear that the seller has send me a 16 digit key for a platform that requires 12 digit keys, they are not making him responsible for his lies and damaging actions.\r\n\r\nI tried my best to make them understand why this is not okay, and how it is a tremendous hole in their system. Guess what they did? Permanently banned me from the Discord.\r\n\r\nThis is nothing surprising. Moderators\/Administrators, drunk with power can simply abuse customers with no precaution.\r\n\r\nEneba has proven to me, a loyal customer, that they do not care very much about us loyal customers. They threat the sellers with priority, even if it is obvious they are scamming\/lying to you. They will charge you money and not deliver your product.\r\n\r\nThey will hold your money and you hostage, and there is nothing you can do, except call a lawyer and defend your rights and your honor.\r\n\r\nDo not shop at Eneba. There is a high chance, more than 50% every purchase that you will be taken hostage by these ungrateful, rude and aggressive people who are taking your hard earned cash and simply disrespect you in your face."