eneba-com Reviews

Name: eneba-com
Rating: 1.23

1.2 Rating 187 Reviews

4 %

of reviewers recommend eneba-com

Company Reviews

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Metrics

1.2

Based on 187 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 58%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

67559967

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eneba-com 1 star review on 23rd September 2024

Anonymous

eneba-com 1 star review on 1st August 2024

Jonas

eneba-com 1 star review on 15th April 2024

Saad

eneba-com 1 star review on 2nd April 2024

Katy

Anonymous

Anonymous // 01/01/2019

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“I am incredibly disappointed with Eneba's customer service. I purchased a product titled "EA SPORTS FC 25 Ultimate Edition Pre-order," which clearly suggested that it included the pre-order bonuses. However, upon activating the product, I discovered that the bonuses were not included. The support team’s response was even more frustrating. They justified the situation by pointing to a vague product description, ignoring the misleading title. This feels like advertising a "latest iPhone" only to reveal in the fine print that it’s the 2020 model. This kind of deceptive practice is designed to mislead buyers. Eneba promotes itself as a trusted platform, but by endorsing these types of listings, they are effectively legitimizing legal scams. The lack of any meaningful resolution or acknowledgment of wrongdoing shows a deep disregard for customers. I wasn’t even asking for a full refund—though I believe it would have been justified—but at the very least, I expected recognition of the issue and some form of compensation. Eneba’s continued support of these deceptive practices severely undermines trust in the platform. I strongly advise against purchasing from Eneba until they take serious steps to regulate their sellers and rebuild customer trust.”

Helpful Report

Posted 3 days ago

“Terrible experience, I buy a 12 months game pass, but seem that the codes where spelled to another person, and ENEBA do not assumed their responsibility, I lose $60 usd.”

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Posted 1 week ago

“I am starting to believe that Eneba has fake trustpilot reviews, I never had any good history with them and this will be my last purchase with them, I bought a giftcard and it doesn't even work, nor do they reply to me! Fake agents and fake reviews. Stay away!!”

Helpful Report

Posted 3 weeks ago

“Scammer site. I bought. COH2 all out war edition for 8.05 USD and they gave me a used steam key.”

Helpful Report

Posted 4 weeks ago

“Fraudsters have withdrawn money from my account. The explanation mentions this website. I did not make any payments. Eneba order o- number. I send message to ENEBA about cancel this order!!! Let's see what they say. And let's see what they do about the fraudulent charges!”

Helpful Report

Posted 2 months ago

“We bought a keycard that didn't work so we couldn't use it. We send proof to customerservice but they don't want to help us. So now we have lost 80 euros. My advice: don't buy anything at Eneba.com!!”

Helpful Report

Posted 2 months ago

“Is a scam website. Avoid.”

Helpful Report

Posted 2 months ago

“Recently i purchased a google play store gift card that cannot be redeemed, immediately contacted eneba customer support reporting what happened and asking for a refund, they told me to contact google support. So 50€ trough the drain . In the past never had any trouble with game Keys.”

Helpful Report

Posted 2 months ago

“After I had purchased the key, it asked for me to put my phone number in so it can send me a link, so I did. I did not get the link and when I tried to go to the customer support page, I could not get back into the page where it asked me for my phone number for verification. So it basically charged me but there’s no way that I can get the key. Please do not buy from this website it’s a big risk.”

Helpful Report

Posted 3 months ago

“I contacted with them with email. They gave me Amazon Gift card that not working. I wasted my money 130$ Watch the video. youtube"."com/watch?v=Aw3H5Mpi2uM”

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Posted 4 months ago

“Like everyone else is saying, they sell used codes and then somehow are able to win disputes. I lost over $600. Never again. I can't warn people enough.”

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Posted 4 months ago

“Very helpful 🤗🤗”

Helpful Report

Posted 5 months ago

“Stay away. I bought an Amazon gift card that was invalid. I contacted the Eneba support today, who told me to contact Amazon to get the redemption date of the Amazon gift card. I did, and it was 2 WEEKS before I bought the key myself. Despite this proof (that they requested themselves) they refused to refund me. They said they had other informations from the seller on their platform, but they refused to share that proof with me! Why ask me for a proof and then refuse. They refused to investigate further (by contacting Amazon themselves with the key number they would easily see that I didn't lie).”

Helpful Report

Posted 5 months ago

“I bought hundreds of subscription codes from Eneba on Black Friday in the hopes of selling them in the near future for a decent profit. When I started selling the codes I started getting complaints that they were already redeemed and when I checked, they were. If I get a person here or there who says that I assume it's a scammer, but over a dozen people complained in a very short time so I knew something was up. Upon checking all the codes I purchased, it said they were already used despite no one seeing them but me and the seller. I filed a dispute with Paypal and they sided with these scammers despite all my evidence. Now I have to go to my bank to deal with this problem. What a mess. Never again. Avoid Eneba. At best you're rolling the dice on whether of not they steal your money and run.”

Helpful Report

Posted 5 months ago

“Beware of Eneba, this is the worst platform to spend your money on. The company claims to be reputable, however, its scamming the customers by selling "Already USED" keys, and upon contacting their support (which is super awful), they send you in a rabbit hole to contact the official Platform. In my case, I bought the Cricket 25 - PS5 key, which turned out to be used already, and even though I contacted the ENEBA support, after days of back n forth emails, I was told that key was not used as per their seller. I even provided the official Playstation Email to them, specifying that the key was used before I purchased it, but then I was ghosted. Please, never purchase from this platform, as they're scammers, and huge liars, who will not hesitate to take your money, and then lie on your face. Oh and just in case, since they ask for the case IDs here, it was: 3190162 - and my order ID was: o-yxrq9ta Again, Please don't buy anything from this platform.”

Helpful Report

Posted 6 months ago

“I purchased three 30-day Xbox Game Pass Ultimate codes from seller gamemania. They were non-stackable codes; I had to wait for each to expire before using the next. I used the first two without a problem. When I attempt to use the third code after the second month expired, I found that the code had already been redeemed. I provided screenshots of my Microsoft account and the chat with Microsoft confirming that it wasn't used in my account. Eneba refused to refund the purchase because the code was used after my purchase. They said that the seller has ways to confirm this directly with the publisher, which they "could not ignore". Considering that I know for certain that I neither used the code nor gave it away, I believe that gamemania resold my code. You can buy legitimate keys through Eneba but customer service will not help you if you get ripped off, even if you provide proof.”

Helpful Report

Posted 6 months ago

“Sell used keys Your problem If the key is in use. Steer clear of this company.”

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Posted 7 months ago

“Watch out if you need invoice from this lithuanian company. As a EU consumer asked for a invoice after a purchase on eneba.com and they refuse to send it. I understand they are not direct seller but all purchases are made trough this company.”

Helpful Report

Posted 8 months ago

“Purchased Norton 360 key ,key was show as already activated, contacted the customer service, send them emails witch screenshots and nothing, then they even stop responding, Scamers and robbers .”

Helpful Report

Posted 8 months ago

“I purchased 6 digital cards (6 month) for Xbox live. Only need to use one and was saving the other 5 digital codes for using once each 6 months were up. Here ENEBA double sold my digital codes because they weren't used!! Terrible Business. I gave them proof on my Microsoft live account used codes. Said they aren't going to give me new codes!!! DON'T BUY FROM THESE CHEATERS!! ENEBA sent me a reply wanting to know what happened and it was the same B.S. answer they gave me in ticket review. Basically saying that since I opened each code but didn't use them so they resold my codes for someone else to use! I spent $100.00 in codes and can't use any of them. DON'T BUY FROM THIS SCAMMER SITE!! EMEBA gave me a reply saying that since I open each code to write down to be used at a later time they were used. I asked EMEBA WHAT PROOF DO THEY HAVE THAT THEY WERE USED! I WANT WHAT DEVICE, LOCATION AND TIME THEY WERE USED. NO REPLY. ENEBA IS TOTAL SCAMMER SITE. DON'T BUY FROM THEM!!! I gave them screen shots of my microsoft account showing the codes were never used and they still said they were! WHERE IS ENEBA'S PROOF? NONE! BIGGEST GAMER SCAM SITE I HAVE EVER COME ACROSS!! DON'T BUY!!”

Helpful Report

Posted 8 months ago

eneba-com is rated 1.2 based on 187 reviews