eneba-com Reviews

Name: eneba-com
Rating: 1.22

1.2 Rating 193 Reviews

4 %

of reviewers recommend eneba-com

Company Reviews

Questions

Metrics

1.2

Based on 193 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 61%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

67559967

Write Your review

Tell us how eneba-com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

eneba-com 1 star review on 17th November 2024

Con Balatli

eneba-com 1 star review on 23rd September 2024

Anonymous

eneba-com 1 star review on 1st August 2024

Jonas

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These guys have wiped there hands after I purchased $100 AstroPay voucher and it does not work every where I put a review they reply with the same story that they need my details! I have opened multiple tickets on there site and they just keep closing them.”

Helpful Report

Posted 3 weeks ago

“First let me say that this review is graded 1 star purely because I there is no facility to grade it any lower. I bought a digital download from them for Norton 360 3 devices. It will not activate on my 2 tablets because they run on lower than Android 12. No mention was made that it required Android 12 or above in their advert, it just said that it was for 3 devices. They say that because I opened the download my request for a refund is invalid, but how could I know that it wouldn't work without opening it. Their advert was at least extremely misleading and false if not downright fraudulent. Paypal have refused my claim for a refund without any explanation. DO NOT BELIEVE ANY IN THE ADVERTS BY THIS COMPANY. Do not purchase anything from them if you want a satisfactory outcome.”

Helpful Report

Posted 4 weeks ago

“Had issues with my key. It was already used. Spent 2 weeks sending all the evidence that they requested which they requested. I did everything they said. Even screenshots of my account that showed the key was not activated. After all that, they finally contacted the seller who just told them the key was unused and that was it. Even after all the screenshots and evidence i sent them. Including chats with steam support. They just take the sellers word and blame the customer. Lost money and will never use them again. Stick to something more reliable like g2a or cdkeys even if it may be a little bit more expensive. It is worth it as their support actually cares about the customers”

Helpful Report

Posted 4 weeks ago

“I bought 50 euro google play gift card and scammed don't buy anything from this site and their customer service is useless not helping at all they keep blaming you and ur account”

Helpful Report

Posted 1 month ago

“I am incredibly disappointed with Eneba's customer service. I purchased a product titled "EA SPORTS FC 25 Ultimate Edition Pre-order," which clearly suggested that it included the pre-order bonuses. However, upon activating the product, I discovered that the bonuses were not included. The support team’s response was even more frustrating. They justified the situation by pointing to a vague product description, ignoring the misleading title. This feels like advertising a "latest iPhone" only to reveal in the fine print that it’s the 2020 model. This kind of deceptive practice is designed to mislead buyers. Eneba promotes itself as a trusted platform, but by endorsing these types of listings, they are effectively legitimizing legal scams. The lack of any meaningful resolution or acknowledgment of wrongdoing shows a deep disregard for customers. I wasn’t even asking for a full refund—though I believe it would have been justified—but at the very least, I expected recognition of the issue and some form of compensation. Eneba’s continued support of these deceptive practices severely undermines trust in the platform. I strongly advise against purchasing from Eneba until they take serious steps to regulate their sellers and rebuild customer trust.”

Helpful Report

Posted 1 month ago

“Terrible experience, I buy a 12 months game pass, but seem that the codes where spelled to another person, and ENEBA do not assumed their responsibility, I lose $60 usd.”

Helpful Report

Posted 1 month ago

“I am starting to believe that Eneba has fake trustpilot reviews, I never had any good history with them and this will be my last purchase with them, I bought a giftcard and it doesn't even work, nor do they reply to me! Fake agents and fake reviews. Stay away!!”

Helpful Report

Posted 2 months ago

“Scammer site. I bought. COH2 all out war edition for 8.05 USD and they gave me a used steam key.”

Helpful Report

Posted 2 months ago

“Fraudsters have withdrawn money from my account. The explanation mentions this website. I did not make any payments. Eneba order o- number. I send message to ENEBA about cancel this order!!! Let's see what they say. And let's see what they do about the fraudulent charges!”

Helpful Report

Posted 3 months ago

“We bought a keycard that didn't work so we couldn't use it. We send proof to customerservice but they don't want to help us. So now we have lost 80 euros. My advice: don't buy anything at Eneba.com!!”

Helpful Report

Posted 4 months ago

“Is a scam website. Avoid.”

Helpful Report

Posted 4 months ago

“Recently i purchased a google play store gift card that cannot be redeemed, immediately contacted eneba customer support reporting what happened and asking for a refund, they told me to contact google support. So 50€ trough the drain . In the past never had any trouble with game Keys.”

Helpful Report

Posted 4 months ago

“After I had purchased the key, it asked for me to put my phone number in so it can send me a link, so I did. I did not get the link and when I tried to go to the customer support page, I could not get back into the page where it asked me for my phone number for verification. So it basically charged me but there’s no way that I can get the key. Please do not buy from this website it’s a big risk.”

Helpful Report

Posted 4 months ago

“I contacted with them with email. They gave me Amazon Gift card that not working. I wasted my money 130$ Watch the video. youtube"."com/watch?v=Aw3H5Mpi2uM”

Helpful Report

Posted 5 months ago

“Like everyone else is saying, they sell used codes and then somehow are able to win disputes. I lost over $600. Never again. I can't warn people enough.”

Helpful Report

Posted 6 months ago

“Very helpful 🤗🤗”

Helpful Report

Posted 7 months ago

“Stay away. I bought an Amazon gift card that was invalid. I contacted the Eneba support today, who told me to contact Amazon to get the redemption date of the Amazon gift card. I did, and it was 2 WEEKS before I bought the key myself. Despite this proof (that they requested themselves) they refused to refund me. They said they had other informations from the seller on their platform, but they refused to share that proof with me! Why ask me for a proof and then refuse. They refused to investigate further (by contacting Amazon themselves with the key number they would easily see that I didn't lie).”

Helpful Report

Posted 7 months ago

“I bought hundreds of subscription codes from Eneba on Black Friday in the hopes of selling them in the near future for a decent profit. When I started selling the codes I started getting complaints that they were already redeemed and when I checked, they were. If I get a person here or there who says that I assume it's a scammer, but over a dozen people complained in a very short time so I knew something was up. Upon checking all the codes I purchased, it said they were already used despite no one seeing them but me and the seller. I filed a dispute with Paypal and they sided with these scammers despite all my evidence. Now I have to go to my bank to deal with this problem. What a mess. Never again. Avoid Eneba. At best you're rolling the dice on whether of not they steal your money and run.”

Helpful Report

Posted 7 months ago

“Beware of Eneba, this is the worst platform to spend your money on. The company claims to be reputable, however, its scamming the customers by selling "Already USED" keys, and upon contacting their support (which is super awful), they send you in a rabbit hole to contact the official Platform. In my case, I bought the Cricket 25 - PS5 key, which turned out to be used already, and even though I contacted the ENEBA support, after days of back n forth emails, I was told that key was not used as per their seller. I even provided the official Playstation Email to them, specifying that the key was used before I purchased it, but then I was ghosted. Please, never purchase from this platform, as they're scammers, and huge liars, who will not hesitate to take your money, and then lie on your face. Oh and just in case, since they ask for the case IDs here, it was: 3190162 - and my order ID was: o-yxrq9ta Again, Please don't buy anything from this platform.”

eneba-com 1 star review on 15th April 2024

Helpful Report

Posted 7 months ago

“I purchased three 30-day Xbox Game Pass Ultimate codes from seller gamemania. They were non-stackable codes; I had to wait for each to expire before using the next. I used the first two without a problem. When I attempt to use the third code after the second month expired, I found that the code had already been redeemed. I provided screenshots of my Microsoft account and the chat with Microsoft confirming that it wasn't used in my account. Eneba refused to refund the purchase because the code was used after my purchase. They said that the seller has ways to confirm this directly with the publisher, which they "could not ignore". Considering that I know for certain that I neither used the code nor gave it away, I believe that gamemania resold my code. You can buy legitimate keys through Eneba but customer service will not help you if you get ripped off, even if you provide proof.”

eneba-com 1 star review on 2nd April 2024

Helpful Report

Posted 8 months ago

eneba-com is rated 1.2 based on 193 reviews