I ordered a fortnite skin key from them with a vbucks bundle. The code immediately registered as "inactive" upon trying to redeem it. I've been in contact with customer support and they keep making me jump through hoops before they will refund me my money. The next step is for me to talk with PS4 customer support and they want screenshots of the entire conversation before they're refund me. Its not worth the hassle at this point. BUYER BEWARE
Crux
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I ordered "Playerunknown's Battlegrounds (Xbox One) Xbox Live Key GLOBAL"
I got "PLAYERUNKNOWN'S BATTLEGROUNDS #1.0/99 Clothing Pack" and no game.
Now they're not responding to my emails / cries for help.
Mugged Off
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AVOID!!!! Bought used key and two tickets, 2 weeks and they can't get the thing done, nor can state what I have not provided. (Send all screenshots, no games at all at my account - to complicated)
Karol Maciejewski
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I received my confirmation with what should be my activation key. Instead of a key I received the text “Enjoy!” where the key should have been. I’ve contacted the website but they apparently can’t read English and told me that I have received a key without reading what the actual problem was. I’ve tried to explain again, but I’ve been put in the ignore box. SCAM SCAM SCAM
Anonymous
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I purchased Steam gift card for my son as Christmas present.
Eneba sold me wrong/stolen code.
Support asked to provide all screenshots, we did, support asked us get Steam response into this issue, we got and sent to Eneba.
From this support do not communicate, do not reply to our emails, we wish to get our money back.
Opening dispute in Paypal. A fake company with fake services.
My order number: nk9u6
Rolanas Kutra
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I have talked with them about my key not working
3 days have gone by and i havent got anything.
“One month after your website gave me an error, and after lots of time wasting and you guys telling me to just wait, and lied to my face about this problem "not having anything to do with you" and I am still waiting for my product, FOR WHICH I ALREADY PAID, BUT NEVER GOT. Your customer service just lied to me repeteadly and even stopped replying to me after a few days, so I had to create another ticket, and even tho I got a reply I am STILL WAITING. Terrible service, never buying here again or recommending.”
“I am not the type to want to review any entity, but this company got me doing it! If I could I would give them a zero star! That’s how bad their product (lack of clarity in product descriptions) and worst of all their customer services. I bought an item that was downloaded but it was in the wrong gaming platform. After sent ticket and tons of email exchanges, they refused to refund or make it right by providing me with anything close to what I have purchased. They cited terms of agreements!!!! Don’t waste your hard earned cash in here! There are more customer friendly gaming entities out there!”
“‼️‼️‼️DO NOT PURCHASE THEY ARE CROOKS‼️‼️‼️
I just purchased an Xbox game pass and games live. It did not work. My 14 year old son used his pocket money. The key did not work. It did not give him access to Live. I contacted customer services and they basically said tough.‼️”
“I don’t know what’s the problem for these guys below. Made my fourth purchase recently – I bought Arma 3. Got the key and successfully launched the game, just like with other instances.”
“This site is horrible,
They won't reimburse my purchase
Worse yet, I put a review on trustpilot and they had it reported and removed, I have send the information trustpilot asked for but doubt they'll put it back online, which means eneba is manipulating their score there, and the 3.5 rating here is probably a lot closer to what a horrible company this is”
“NEVER BUY ANYTHING FROM THIS WEBSITE!
I tried to buy a game, was charged and didn't receive it. If you get scammed, try to contact your credit card company.”
“Just bought the Civilization VI for Nintendo Switch. Redeemed the code without issues. Overall, very good selection of Nintendo Switch products on Eneba and the prices are very cheap.”
“They betray people. Some people get a used key and i got a key but the game does not work. The mail service is very, very bad and really stupid. I will never buy a game there!”
“If your code works the first time you are in luck.
If it doesn't, you're in for a roller coaster!
So far, 1/3 of the games worked the first time.
I'm currently waiting for the response on one of them.
It's been 2 weeks, and they decided to ignore me.
Just buy on Steam, IT IS JUST NOT WORTH IT!!!”
“Poor customer service and even worse webSite experience. Click on PSN > Fifa20 Points .. takes you to Origin and or Xbox. Purchased the incorrect product twice and noticed when tried to redeem in my console. I reached out to them and they said they weren’t going to refund me because I had “opened the key”. Will never shop there again.
FYI- Amazon has better prices, hassle free, and if you ever have an issue you can actually speak to someone nice that will always try to help you.”
