eneba-com Reviews

Name: eneba-com
Rating: 1.23

1.2 Rating 177 Reviews

5 %

of reviewers recommend eneba-com

Company Reviews

Questions

Metrics

1.2

Based on 177 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	Greater than 63%
Accurate And Undamaged Orders	Greater than 46%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	6 - 12 Hours
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

67559967

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eneba-com 1 star review on 15th April 2024

Saad

eneba-com 1 star review on 2nd April 2024

Katy

eneba-com 1 star review on 13th October 2023

Brian1986662

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible! Purchased a key. Payment went through did not receive the code.”

Helpful Report

Posted 4 years ago

“I bought a product by mistake and they refuse to refund me. Unethical scumbags. Do not let them steal your money like they stole mine”

Helpful Report

Posted 4 years ago

“I bought doom eternal, which failed to activate. After getting in touch with customer support and providing some screenshots they request, I never heard back from them. I even requested a refund, which they never responded to. So in essence they took my money while failing to deliver the product. I strongly advice against using this provider.”

Helpful Report

Posted 4 years ago

“Transaction fraud. Never buy anything from those people!”

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Posted 4 years ago

“I bought already used key and they and get no help to deal with it. I definitely do not recommend.”

Helpful Report

Posted 4 years ago

“Terrible company. Sold a used key that did not work and said was in use by someone else. Eneba then refused to refund the money. Eneba is a terrible company”

Helpful Report

Posted 4 years ago

“I ordered "Playerunknown's Battlegrounds (Xbox One) Xbox Live Key GLOBAL" I got "PLAYERUNKNOWN'S BATTLEGROUNDS #1.0/99 Clothing Pack" and no game. Now they're not responding to my emails / cries for help.”

Helpful Report

Posted 4 years ago

“I've tried everything with them. They sold me a duplicate key. I created a ticket (which was way more involved than I thought,) Did not hear anything form the until 5 days ago when I wrote a bad review in Trustpilot. They answered to my review saying that they had asked for further information. They only asked for more information after I created the review. They are asking me to contact Steam and ask them for the exact date and time when this key was activated. I already did and Steam does not answer. How is this my issue to resolve? they should be figuring this out with Steam. They were the ones selling duplicate keys. I have sent countless emails and nobody in Eneba responds. And here is the kicker, if I don't send Eneba they responso from Steam in 48 hrs, they consider my issue resolved. Eneba, you guys are horrible.”

Helpful Report

Posted 4 years ago

“If I could, I would give this scam company 0 stars. Firstly, they sold me a used key. After several mail conversations back and forward (with too long response times), I finally got a replacement key, which was ALSO used!!! Now it's the third time I have to take print screens and send to them. Really too much effort for a game, but I will not give this up until they give me a god damn working key. I may change this review if they send me a working key within a REASONABLE time... Edit: They now contacted me and wanted additional screen shots of the DLC list.... for a game that I don't own. What a damn joke.”

Helpful Report

Posted 4 years ago

“Ordered a gift card on their site, went to my chart, filled in the billing and paid with ideal, then the page kept loading. Result 64,34€ gone.. just PooF.. and they cant seem to find my payment and my order they claim there is no trail to follow.. I have bin using ideal Rabobank for over 15 years and this has never happened before that a transaction is send and collected and then disappears. Seems Theft to me and im giving them a few days to either deliver the gift card or a refund or just any info on what happend and what needs to be done. But so far they are either clueless or playing games either way im not going to sit by and watch 64€ go PooF..”

Helpful Report

Posted 4 years ago

“Scam. Wouldn’t refund my $12 after the code they sent wouldn’t work. BUY GAMES ELSEWHERE !! Trust me!”

Helpful Report

Posted 4 years ago

“Scammed my money”

Helpful Report

Posted 4 years ago

“Scamming site selling grey market game keys, often used and resold.”

Helpful Report

Posted 4 years ago

“They sell already used keys, not trustworthy. After supplying them all my details including Steam's response of when the key was activated with exact time and date, they don't get back to me and don't refund me. STAY AWAY FROM THEM! There are so many other alternatives that are actually legit. Read the other reviews, then you know they trade with stolen keys or I don't know what. My lawyer is going to deal with this anyway. Good luck to them fraudsters. I will also block my credit card, just in case they want to draw more money out of it.”

Helpful Report

Posted 4 years ago

“AVOID!!!! Bought used key and two tickets, 2 weeks and they can't get the thing done, nor can state what I have not provided. (Send all screenshots, no games at all at my account - to complicated)”

Helpful Report

Posted 4 years ago

“I purchased game code on Friday the 7th. Code didn't work (origin said it is already redeemed). I contacted Eneba straight away (through "contact us" form as there's no number to call) and asked to provide new code or issue the refund. I received automated response day after to provide screenshots etc. which I replied to them straight away on Saturday. It is Wednesday now and there is no response at all from them, despite me being sending 3 reminding emails (yes I did checked my spam boxes etc.). They just don't bother to help. Not recommended at all. I have now contacted my bank to get full refund via chargeback claim.”

Helpful Report

Posted 4 years ago

“I received my confirmation with what should be my activation key. Instead of a key I received the text “Enjoy!” where the key should have been. I’ve contacted the website but they apparently can’t read English and told me that I have received a key without reading what the actual problem was. I’ve tried to explain again, but I’ve been put in the ignore box. SCAM SCAM SCAM”

Helpful Report

Posted 4 years ago

“Scam site. Beware I purchased a USD$10 Playstation PSN card. The code provided has already been redeemed.”

Helpful Report

Posted 4 years ago

“I purchased Steam gift card for my son as Christmas present. Eneba sold me wrong/stolen code. Support asked to provide all screenshots, we did, support asked us get Steam response into this issue, we got and sent to Eneba. From this support do not communicate, do not reply to our emails, we wish to get our money back. Opening dispute in Paypal. A fake company with fake services. My order number: nk9u6”

Helpful Report

Posted 4 years ago

“They gave me a used code that was already redeemed by another account. Taking forever to reply and resolve. They asked me to go to steam support knowing that they take weeks to reply and kept me going in circles. Never going to buy from this site again”

Helpful Report

Posted 4 years ago

eneba-com is rated 1.2 based on 177 reviews