“Unfortunately due to a car accident I needed a rental car. State farm must have a contract with Enterprise. They did bring the car to the place I was having my car repair on Friday 1/24/25. On Saturday the 25th the Audi had a major malfunction light on the dashboard. I called right away and told the company. I live in Wheaton and they wanted me to drive to Midway to exchange the car. I said no that's 50 mins each way. So I agreed to take the car to the Naperville location on Sunday the 26th to exchange it. On Sunday the light was going on and off while I would drive. Even this location was 25 mins each way. I didn't want to drive a car and cause damage. They were very busy and had two young men working who seemed overwhelmed. I explained the situation and the light. When the man turned on the car the light was not on display. Had he drove the car for just 2 mins it would have come on. He asked me to show him a picture of it. I pulled it up on my phone. He said he didn't understand what that meant. I told him this is what the internet said. Major malfunction don't drive the car. Why does enterprise have men working at this location if they don't understand cars and don't care to help their customers. He said well the car seems fine to me. I said ok I'm going to leave with this car. I'm going to drive this car with this warning light on. If the engine or transmission blows up, Jack Bronec, I brought it in here. I told you about it. You choose to do nothing about it. You didn't switch out this car. He said you got this car at Villa Park. What does that have to do with anything? To me that is pure laziness and no customer service what-so-ever! When I got home after again driving the car with the light on the entire way home. I called and told the customer service again and told them what had happen at the Naperville location. They wanted me to go exchange the car. I said I called yesterday. I did what you asked me to do. If your company sent me away without switching out the car. That is now your problem. The car is in my garage. I will be driving it. You have been informed of the problems. If you want to exchange this car you know where I live. I just was reading over your reviews. Almost all are 1star saying if they could give you zero they would. So why bother to write a read at all. I will be contacting State Farm tomorrow to let them know that if you rental insurance if with enterprise maybe I don't want rental insurance on my car insurance anymore.”
“Absolutely the worst company I’ve ever dealt with. Making a reservation means absolutely nothing. Understaffed and will lie to you to get you to reserve a vehicle. I will NEVER contact them again!!!!!!!!”
“Enterprise at 1636 s military Highway in Chesapeake VA has the worst service ever. The professionalism was non existent. The front door lady Ayana was beyond rude. I will never rent from here again.”
“Do NOT rent from Enterprise. The local office is helpful, but the help line is worthless.
I rented a car in West Chester, PA. I put 12 miles on the car according to THEIR RECORDS (I drove the care four short trips). I got a bill FROM ENTERPRISE for toll charges IN MASSACHUSETTS (the car did have Massachusetts license plates).
I called the help line and escalated the issue . FIVE DIFFERENT AGENTS TOLD ME I HAD TO CALL THE MASSACHUSETTS TOLL AUTHORITY TO STRAIGHTEN IT OUT! Each agent agreed with the documentation that I could not have possibly been the one to drive through the toll gate (any toll gate) and having me call the toll authority made no sense, but THEY WOULD NOT REFUND MY MONEY OR CALL THEIR HOME OFFICE TO STRAIGHTEN IT OUT. They wanted ME to fix the problem because their "POLICY" states that it is up to the customer to fix it--EVEN THOUGH THE PROBLEM IS IN THEIR RECORDS AND THEY ARE THE ONES THAT EMAILED ME THE BILL, NOT THE TOLL AUTHORITY (the Toll Authority does not have my information, only the car’s information). I've had to put the charge in dispute with my credit card company, spend my time on the phone emailing the credit card company supporting documentation, etc. IS THIS ANY WAY FOR A COMPANY TO TREAT A CUSTOMER? DON'T USE ENTERPRISE! It seems Enterprise Policy is "IF WE MAKE IT DIFFICULT FOR THE CUSTOMER TO GET THE REFUND THEY DESERVE, THEY WILL GO AWAY AND JUST PAY THE BILL."”
“I reserved a three-row SUV two days ago, but when I showed up to pick it up, they had no cars available—no call, no warning, nothing. The only option they offered was a pickup truck, which wasn’t what I needed. Customer service was awful, with no apology or effort to fix it. Went to Hertz instead, and they took care of me quickly with a better price. Never using this company again.”
“I rented from the one in Mt. Airy, NC. and right from the start, Ben the guy behind the front desk was a total asshole. The car was rented by an insurrance tocompany to accomodate me because their client had hit my car and it was being repaired. The insurance company paid for a luxury car but i did not get a luxury car, far from it!!! After bringing the car back this asshole keeps my $50 deposit. What a jerk!! I am going to tell eveybody how i was treated and oh yes i will inform that insurance company so they can get some if their money back. What an asshole.”
“Muy mala experiencia tuve al reservar con esta compañía por suerte fue la primera vez y la última. Reserva echa desde octubre para diciembre 27 confirmada hasta el día antes de recoger el carro. Al momento de recoger el vehículo no tenían carro para darme, mis vacaciones y la de mi familia se vieron seriamente afectadas con este inconveniente de última hora. Nadie se hizo responsable, solo fui yo la única afectada. En fin, no lo recomiendo y jamás volvería a rentar con uds.”
“Enterprise rent a car screwed me over. Progressive insurance rented a car for me through enterprise in Stafford Tx location while my vehicle was being repaired at Helfman Ford. When I picked up the rental I had to put my credit card on file to secure the car. They also told me when my vehicle was ready I could leave the rental at the body shop and they will pick it up. When my truck was complete I called enterprise to inform them that my truck was ready and I would be returning their vehicle. Oct. 7 2024 I picked up my vehicle and left their car at the body shop. I also informed enterprise their vehicle was there for pickup. The service guy at Helfman Ford also called enterprise to inform them that their car was there for pickup. Enterprise didn’t pickup their car until Oct. 9 2024 Progressive insurance stop paying for the rental on Oct. 7 2024 the day I picked up my truck. Enterprise in turn charged my credit card for the 2 days the rental set at the ford body shop. I have called their customer service 6 times speaking to several agents and they telling me someone from that region will contact me. As Jan 18 2025 no one has called me yet. I would never rent another vehicle from enterprise rent a car.”
“Terrible experience, complete lack of respect for customers
For the second year in a row, I tried renting a car with Enterprise, and it was an extremely frustrating experience. I planned everything in advance: made the reservation, called the store to confirm the availability, and on the day of pickup, they simply didn’t have the car I reserved.
This forced us to spend the entire day scrambling to find another car. Several stores claimed over the phone that they had a car available, but when we arrived, there was nothing. We lost an entire day of our trip because of this company.
On top of that, the cost was outrageous. I was prepared to pay $1,400, but I ended up having to rent from another company (Alamo) that actually had the car. However, since it was last minute, I paid double the price.
This happened both years I tried using Enterprise, and in both cases, it showed a complete lack of respect for their customers. I will never rent from this company again and wouldn’t recommend it to anyone!”
“Res 17861858 I got my Reservation confirmed very important trip to California. I get there and as easy as 123 lady says we don't take same day reservations. This late in the day I have to go find a better reliable company. All because of incompetent employees that can't provide courtesy calls.
I now I am only speaking up in the wind. For what it's worth.”
“I rented a pickup in December in Las Vegas and I forgot something in the pickup and it came back an hour later and they told me that they couldn't show me the truck anymore because they were working on it and that I should make a claim and after two hours of waiting there I They said they had already rented it and I made the claim and they never returned the piece I forgot. I went a few days later and the truck was there without the part I forgot and they never gave it back to me in the end they stole it”
“Had a car reserved through insurance. I called the day before to confirm confirmation, next day get there to get the car and was told very unprofessionally that there was not a car available. They had cars on the lot , but bc I was through insurance I could it rent ine. I even stayed I would pay the difference bc I was by myself and stranded . The salesman acted as though he did not hear me. I called customer service and was told the district manager would call me ASAP.. still waiting. Do better enterprise!!”
“If I could leave a zero I would. Ordered a car and got confirmation on a Tuesday and it's Thursday and I still don't have a car. Can they even be called a rental car service.”
“Had a reservation and confirmation number for a car rental and when my wife got there they said they had no vehicles. She Tried a different Enterprise in the next town the following day they were supposed to be open at 9:00 a.m. and went there at 11:00 and they weren't even there. Have called their corporate number and have just been given the runaround. If you need to get somewhere and have plans don't ever rent from Enterprise you're not guaranteed to have a car.”
“They simple dont care.
I was given a car with a leak in the rear tire.
Before you get the car, they ask you 1000 questions to cover their ass. 4 contacts. Referrals. Domestic bills!!! I saw a poor women on Xmas Eve being refused because she only has a débit card. Illegal! Discriminatory
In my case when I retourned the car they were paid by USAA to drop me at the repair Shop. The driver dropped me I. The middle of nowhere and I had to call a Uber by a freezing Day.”
“I did not receive my money back yhat was taken from my account without authorisation by me. I received a call from Kalib and brennan but nothing to do with my return date. I have been asking for my money back and I have not received my $372 as of yet. Iam tired of calling and leaving messages with this group on seigen lane BR, La. It's time to send my money back or i will put this all over FB and beyond.”
“The worst service I have every had from a rental car service. It makes you not want to rent a car. This is about the 5th time I have had trouble with enterprise. I was going on a birthday trip for my girlfriend and the Bastrop la enterprise messed that up. I made a reservation on a insurance claim to get a discount. So the day of they called and said they had no rentals. So I waited till later and they had a rental but wouldn't give me the discount. So I missed the whole trip cause they wanted to charge me full price which was to much. I am done with them . They are not reliable at all.”
