“Avid avoid avoid switch now this is a very bad customer service company they never show your credit on the app and they take it in broad day light and ofcam is also worth less to let a company operate .Eon send apology and they tell you sorry and say will compansate you and rectify their faults to your account and they never do this is a con company since taking over Npower we had multiple problems every single month Avoid Avoid and move we are”
“Terrible company
Our electricity meter stopped working weeks ago, about 4 weeks now
They sent a worker out to fit a smart metre, he claimed we had an asbestos board so would send a member of the asbestos team to build around the issue. 4 weeks later, keep being pulled and pushed
Nothing getting done. Citizens advice and the council are saying eon need to do something yet eon won't, they give a mew excuse everytime and we are due to house swap in the next few weeks. Disgusted and stressed with this issue and taking it to the papers.”
“Incorrect name and billing despite sending documents to confirm.they continue to send demands for payment to the point of wanting to add further charges if not paid. Expected to pay the previous tenant account even when documents cearly indicate current tenant was not the occupant.avoid at all costs.they don't respond to the request they send an email asking if matter is resolved and to basically have a nice day”
“im paying a debt off with eon next from an old property i used to live at its on a payment plan with them at £20 per month , so ,out of the blue ,l get this letter from debt company called opeus , to call them . saying that they havetaken over the debt ,which is £ 800 , aparrently eon next has gone behind my back and given all my details to them ,the payment plan is still in force ,they took out £ 20 the other day by direct debit ,when contacted by email ,as it takes 1 hour for them to pick up the phone their excuse was they were not getting thair money back quick enough ! ,im 73 year old pensioner living on just state pension ,so it looks like they are try to double dip ,when asked if they had sold my debt they said not ,i suspect this is a lie ,which they are very good at , i think i will go to the ombudsman now .”
“Worst customer experience I’ve had to date.
Bills are inconsistent, reps are incompetent and unprofessional (tried to charge me for hp to 600£ without properly looking into the account).
Any concern you’d raise about your bills or asking for help, will be answered with an automated explanation on how energy prices have gone up.
Impossible to speak to a manager.
Even the person whose been dealing with my complaint has been cynical and had zero empathy.”
“Absolutely terrible customer services their may focus is over charging their customers. They do not wish to hand back the over payments. They capped price has dropped not according to this company. Time to may the switch
Very unscrupulous company. Shame on you Eon - very Disappointed 😞”
“I gave up counting at 50 ONE-STAR REVIEWS IN A ROW on Trust Pilot. Clearly, the reviews here are no better.
It does not surprise me that Eon Next just got fined £5 MILLION pounds for terrible customer service, in my opinion, they got off lightly.
Due to the aftermath of Covid and myself being out of the country and not receiving mail, my account had gotten in arrears. I agreed to a payment plan for a £772.79 bill with Eon Next. This was paid up in full quickly as agreed, alongside my regular electricity payments with Eon Next. I have documentation from them to show the account is up to date and all payments have been made in full. However, what they didn’t tell me when they arranged their crooked payment plan was that they had already sold the debt to CVS Law (another scam and bullying company), so Eon Next was in fact, essentially double dipping. So, the whole time I was innocently honouring my agreement and paying my bills, I was oblivious to the fact that they had sold the debt. As I was out of the country, I received nothing on this and thought it was all handled until last week when the bailiffs showed up at a friend’s house where I receive mail sometimes, and demanded payment or they would break down the door and come in and claim goods to the value of £1391.28 they initially said over £1900 but then changed the amount. Because this was not my home, and I felt bullied by their threats, I paid it, putting my bank account in arrears. Not only has Eon Next not apologized, but they have arrogantly been of ZERO assistance whatsoever and are refusing to help in any way to get this rectified, just passing the buck to CST Law (the company they sold the debt to) who neither return phone calls, nor emails. Eon Next tells me the department that deals with this sort of thing (clearly it happens a lot) is internal and cannot be reached by the public, in my opinion, this is just code speak for “they have scammed so many people they are overwhelmed and cannot deal directly with their victims”
My concern is that Eon Next will scam more unsuspecting and vulnerable people and cause even more heartache and damage affecting the mental health of their victims. Eon Next should not be allowed to stay in business. I can back all this up with emails and paperwork.
RUN do not walk away from this awful company Eon Next, they are heartless and I am not sure how they have been allowed to stay in business.”
“Built up a substantial amount of credit with e-on over a few years of them over charging me for gas and electric. When I tried to claim it back they made it extremely difficult, after speaking to multiple people over several months I did end up with it back in my account but it was extremely painful.
On another property I had the same problem which I never managed to get back, they just send you round in circles with all their staff saying different things.
The final strike was when their engineers came to fit smart meters and ruined my carpets. Stains left next to the gas and electric meters where they've trodden in something or spilled oil on the carpets which won't come out.
Had nothing but issues with e-on and I wouldn't recommend going with them, I certainly won't be.
After making a complaint about my carpets they've said they can't do anything about it and wouldn't accept any responsibility.
Appalling customer service from start to finish.”
“Dreadful. Someone called Aaron McGreevy is the most arrogant and unhelpful Complaint Handler I have encountered. Instead of resolving the complaint he acts like a school child trying to goad you and dismiss your points. EoN are so poor to employ people like this. Changed supplier because of the ordeal. Over 3 weeks of back and forth emails from this very immature individual.”
“A company and CEO without ethics
A Eon Next saga now going on for over five weeks and at least twenty emails. The story. They sent me a bill for £130.96. I paid by credit card. They took £1,136.96. I asked for my money back. Very easy to do using my credit card. But they said “read the meter”. Told them as a disabled elderly person, with meter 7 feet high I could not climb to read it. No answer from Eon Next. I asked them to send someone to read the meter. No answer. Then no answers to at least the next eight emails. Finally someone said they would send me a cheque. Why on a credit card transactions they couldn't just credit the massive amount they'd over taken, don't know. So I waited, and waited, and waited for the cheque. Remember Eon Next have taken £1,000 from me. But no cheque arrived. From my experience in business if the employees of a company have no ethics, no morals, it usually means the man at the top has none. So please step forward CEO of Eon Next Chris Norbury and say something. Eon Next too big to care, a company that you should avoid at all costs and never trust them with a DD....the Eon Next reply below is the sixth person to say "can I help" then I give them all the deatils and...zilch. All the fact are stated above. If they really want to help then give me back my money they took out of my credit card. Simple. It is getting on for six weeks since I first contacted them.
AFTER SEVEN WEEKS OF COMPLAINING, AT LEAST TWENTY EMAILS, PROMISES FROM THEM TO TAKE ACTION, TOLD THEY HAVE SENT MY MONEY BY CHEQUE, NOW 15 DAYS AND NOTHING...EXCEPT A STANDARD LETTER TO SAY LOOKING INTO YOUR COMPLAINT. EON NEXT INCOMPETENT OR LIERS. TAKE YOUR PICK”
“I had the worst experience ever and all that without ever being a client.
One day, out of nowhere they started sending me letters claiming I owe them money for electricity. The bill was for my old address for the period of time when I was not living there anymore and I have always been a client of another provider. After sending then an email with registration proof and date, as well as multiple infolinie calls, they keeps bothering me with the letters and in the end, they forwarded me to Inkasso. Inkasso cancelled all activities towards me nearly immediately after finding out I actually don't owe them anything but it costed me so much stress, and time. I was so upset about the Inkasso but even after crying on the infolinie they wouldn't apologise or send an official letter with explanation.
Worst company ever, I'd never recommend them to anyone. Terrible service, no English speakers, people on the infolinie tell you they will contact other department or do something about it and they never do, all the bill reminders were being sent two weeks after payment deadline, absolutely horrible and draining experience.”
“Stay away from the corrupted scumbags at eon. I moved into my private rented home 20th may. Eon was the supplier. Cut a long story short, I checked my credit score yesterday and it's dropped -193 points. The reason for this is because the corrupted scumbags at eon have informed credit reference agencies that I have 3 missed payments. March, April and May. Let me repeat myself, I moved into my private rented home 20th may. My supplier at my old address was EDF. There is NO missed payments with eon. And my supplier now is octopus energy. I of course complained to eon about this LIE. The response I received via email was . . . I am sorry to see this credit marker on your credit file . . .
I have informed ofgem and also the energy ombudsman. Eon have not learnt from the last time they were in trouble. If anything they have gotten worse. Now I'm with octopus energy the usage I'm using is 5x less the amount I was using with eon. Need I say more of how corrupted they are. I can see eon being investigated (if they are not already) once again.”
“Avoid at all costs, they sent me bills from been 6k in credit to 13k in debit, when I asked them to explain they wouldn't, I had to take them to the ombudsman, I declined the ombudsman decision so everything that eon said they were going to do they didn't because they now didn't have to😂worst coming I've come across”
“Appalling customer service
Firstly an engineer came out for an RTS survey when I had first moved into my new flat, he told me the last engineer who came out had left the meter box unsafe and that if I had touched a part of it I’d have been electrocuted! he fortunately was able to make it safe while he was there. It was noted that the meter was broken and a smart meter would need to be fitted.
I spent days trying to get through to someone to arrange for my meter to be replaced, I had spoken to over 10 different “energy specialists” to get an engineer to come out, however no one had a clue how to sort this so I was promised a call back time and time again no one bothered to call me back. The amount of times there had been system errors meaning no one had been able to contact me was ridiculous.
When the engineer was finally able to fit the meter weeks later he was unable to fit the smart meter part as promised because the office hadn’t set something up correctly, again another system problem their end.
I was told that the issue had been escalated and prioritised yet no one is able to get me an appointment for the smart meter to be fitted after another 2 weeks waiting.
There’s still other unresolved issues 2 months later everything that could go wrong has gone wrong!
This company does not have a complains procedure, you can report a complaint but nothing will be done about it no one really seems to care, communication within the company is non-existent.
I have asked to have the issue escalated and still no call back from a manager as I requested, I’m now seeking advice from the Ombudsman because I have no other options and I’m losing the will to live.
I’m not normally one to complain but I’ve wasted hours dealing with this company they have caused me so much stress and anxiety. I’ve never dealt with such an awful company in my life, would rate less than 1 star if I could, please please please avoid at all costs!!!”
“Avoid at all costs, IHD & App doesn’t work, customer service & complaints department's are a joke & none of my issues have been resolved since the end of January & they are refusing to pass onto the ombudsman for independent review.”
“AVOID at all costs. Eon Next have been sitting on a significant outstanding balance from a previous property now for 4 months. When I inquired about the delay a spurious charge of £656.58 in electricity usage was added for a 10 day period we had already been billed for. Their customer service is appalling.”
“They don't reply to emails. They send you wrong bills. They threaten to charge you £10 debt collection for bill of £0.38 that I have already paid. Generally I don't trust Eon heat and hot water. Muuse 8”
“Worst place to sort issue out canyt wait to show osmadman all.my ytysrr polite and complaints one hour 15 mins every working day and the fruity baskets aall train to.lie to customers hope their wages are great as how can they work for a a company that trained them like dogs to tell bloody lies we are as humans 4 god sake I will nit rest till my issue sorted”
“Eon Next are horrible, incompetent and do not value their customers as I experienced major issues with a gas pay meter and was lied to by Eon Next on numerous occasions in which I was told that my meter must run out before an engineer can be sent (idiotic policy from a cheap skate company) at any time for an emergency appointment yet when the meter ran out on more than one occasion in -0 temperatures and a young child in the home which Eon Next was fully aware of yet they refused to send anyone out.
You will wait for well over an hour if you call them and the problems I experienced went for longer than 2 months resulting in 20 phone calls which resulted in a total of 20 HOURS ON HOLD.
I have been promised call backs by managers on 3 occasions but AGAIN Eon Next lied and no one called due to them having no sense of customer service and not valuing their customers.
The stress that this caused is so unacceptable and the best advice I can give is to STAY AWAY FROM Eon Next as I have been hung up on by their staff when they struggled to resolve my horrible situation and this happened numerous times as they are beyond incompetent.
In the end I was offered an insulting £50 compensation.
BEWARE!!!!!!!!!!!!!!!!!!!!!!!!”
“DO NOT BUY A BOILER FROM EON!!
The worst company i have ever dealt with they took my £3.000! What a joke! Company should be shut down!!
To the poor woman below ring citizens advice!! You can now also contact an ombudsman… i am in the process!!
Not one person has replied to my complaint email!!
My boiler leaks
I was upsold a boiler by the “surveyor/salesman” clearly not a surveyor” just a sales man!
Shame i have to many problems to list in this small space!!
GET ADVICE!! Do not let them keep getting away with this!!”
