“Eon customer service is a total disgrace they owe me £1419 which I am in credit they lie each time you speak to customer service agent I was told on5th April 2024 that my refund had been authorised and processed and cheque would be sent out in the post I rang twice last week couldn’t get anyone to be honest so to day sent email complaining about how been treated to get response that refund been cancelled because customer service agent had done refund incorrectly now I phoned Thursday and Friday and was told cheque was in the post I now going to have to contact energy ombestmund who have already said they will take over getting my refund now as I was told eon have been fined millions of pounds for bad customer service and over charging not refunding customers money which is owed but they still seem to be operating the same way I been customer for over 10 years and I am disabled I don’t need the stress this has caused why eon can’t be honest with customers after email today it seems that there staff are trained with zero respect towards customers they will lie so they can move on to the next poor member public as quickly possible managers don’t apparently work at eon please to all customers who read this change energy supplier don’t be trapped as I am I can’t leave until I can get refund because if I change energy supplier at present that £1419 will disappear and this was only a refund for electricity which I have been over charged I will change to British Gas once this is resolved company who value and treat there customers with respect and dignity been with them for gas for years never had a issue and eon your scores should allow customers to go below zero score I wouldn’t give your staff ~ 1000 so poor”
“Ofgem or some other regaltor needs to investergate this company they are ripping off customers i got charged £91 for two weeks gas i work away during the week and my son works 7-5 heating not been on
Every time im in credit by ££££ send them a meter reading and hay ho your in dept ???”
“Dreadful company, use call centres in South Africa not only don’t know what they are talking about, and there telephone connection is appalling, cost cutting to the detriment of the customer. Accounts are not right putting me in debit when I’ve been paying what they asked for and still in debit. Can’t wait to leave.”
“EON have sent my account to a debt collection agency even though we have already paid in full and provided all relevant evidence to show this. EON are knowingly trying to steal money from previous customers they are a disgrace I would urge everyone to avoid EON at all costs”
“The worst service I can recall from any company. Eon contacted me after over two years to tell me of an outstanding energy debt covering a period in which I didn’t even own the property. I was then sent to a collection agency because I disputed the payment. Eon have breached Ofgems guidance regarding back billing and when questioned about it, have just ignored my concerns. Wouldn’t have given one star if I didn’t have to.”
“Regrettably we have no choice but to use this company. I don’t know where to start, almost every aspect is dimply sub standard. However, I will say there is zero point and I mean zero point booking a time slot. I am now into my second morning appointment and still no show -it is 13: 14 having been promised the first slot of the day. The time before they arrived at 15:40.”
“AVOID! AVOID!! AVOID!!!
THESE GUYS ARE OUT FRUSTRATE THEIR CUSTOMERS.
THEY ARE SO UNBELIEVABLE.
MINUS ZERO CUSTOMER SERVICE.
ALL REVIEWS ARE TRUE. I CANT EVEN WRITE WHAT I HAVE BEEN THROUGH WITH THESE GUYS. 5000 WORDS WONT COVER THE STORY.”
“Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still
open but they are no messages or bills of any kind. Then a new bill comes for over £250.
Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022.
I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0.
The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit.
They offer me 5 pounds off the bill.
Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS.
I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response.
So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account.
So yeah, don’t sign up with these guys. They are Maybe the shadiest company I’ve ever interacted with. EON Next are currently about to bill me for a place I moved out of two years ago. I paid my final bill with 0 balance left, confirmed by email in November 2022 after moving out August 1 2022. I hear nothing from them until March 2024 - they have all my contact details, my direct debit is still open, my online account is still
open but they are no messages or bills of any kind. Then a new bill comes for over £250.
Not only is this clearly out of the period allowed for back billing, not only is it obviously weird because they have a direct debit with me so any supposed arrears could have been taken at any time — but also they try to bill me for August - December 2022. Despite confirming in writing my move out date of August 1 2022.
I contacted them immediately they tell me to email them. I email straight after that but there was the Easter break and then they take 24 hours between responses. They acknowledge they made a mistake with the months post August 1 but still insist I owe them 160 somehow, despite my last statement from them and last email communication stating my balance was 0.
The direct debit date is looming. I call them, I insist this is open and shut, surely they have to cancel the direct debit.
They offer me 5 pounds off the bill.
Finally they create a formal complaint for me and flag my bill to the back billing team - who will process my claim in SIX TO EIGHT WEEKS.
I email them on Thursday asking them to postpone the direct debit until they have reviewed - they obviously will have to refund the money, this is clearly an error in their part. No response at all for the first time, not even the next day. I email again, no response.
So they will take my money, in 6-8 weeks they may refund me. I suspect they will take too much money, I can see the 250 original sum is likely to go if I look at my online account.
So yeah, don’t sign up with these guys. They are either totally incompetent or completely shady or probably both. Horrific company. totally incompetent or completely shady or probably both. Horrific company.”
“Yes it's very bad company. They don't care about customer. I never recommended this energy providers to anyone. The don't deserve even one star. This energy provider is big big big big big zero”
“Totally incompetent. They made several mistakes on my account, and then couldn't work out how they'd made them resulting to hours on the phone. Aggressive staff, would NOT recommend. Continued to send bills after my account had been closed and long after I'd moved house. Useless!”
“I am getting billed ridiculous inflated prices that are made up, nearly £200 a month for a flat in which electricity is hardly used, as it is vacant. I have to ring up each time to get this checked and reset. I open a bill each month that is scary! it is like someone has a hand your pocket and is taking handfuls of money for nothing.”
“0 star.
Contacted them 10 times about a situation.
They said they will act upon but absolutely nothing has been done. This has been going on since August 2023.
Are they just sitting there, taking the calls and doing nothing?
Going to try again today for the ELEVENTH time.”
“Prepayment meter went dumb apparently that's why I have a bill for £700, eon won't put this right and insist I have to pay even tho I've topped up my meter consistently and have kept all proof of my payments, they want me to pay twice for usage, how is this even legal? Why isn't there a failsafe system to protect customers from dumb meters and dumb eon reps who have no clue and no care for the loyal customer. I'm ending this relationship, it's not me its YOU!”
“I was in credit a month's ago even price cap has been reduced, meter reading last week surprise surprise I own them money terrible roobers manipulative reading system”
“Absolutely horrible. constantly threatening to send bailiffs to my house. Contacted my parents to threaten them as well. Told me to call up to pay, and left me endlessly waiting for someone to answer the phone. Vile company.”
