“Dreadful dishonest incompetent company
- claiming for no reason that I owe them £14,000 for gas for a 2 bedroom flat. No action taken to rectify when I have repeatedly pointed out that this cannot be right - no appointment to read meter (which is in an inaccessible location) . I understand this is far from an isolated incident. Randomly changed direct debit to take over £2000 from my account in one month.
Avoid this company at all costs”
“The worst company to deal with it.
I moved to a property that they used to supply.
I have taken a picture of the meter reading and given it to them along proof of the date that I moved in.
They gave me an account no and I switched to another provider and paid their final bill.
Then they keep sending me to amount that they owed to the previous owner or tenant.
I have emailed them that I have paid my account and they agree that they will not chase me for any more bills.
They kept sending me more bills and now the debt collection agency is chasing me for bills that I was not responsible for it.
Now, I am going to contact the Energy Ombudsman
https://www.energyombudsman.org/how-we-can-help/energy-brokers
If you are one of their customers, you should switch providers ASAP. If you are a new customer, avoid them as you would have avoided a deadly plague.”
“Had to give 1 star but wouldn’t if I had a choice
Had a horrendous experience with this unprofessional company they are incompetent customer service is shocking and the way they treat their customers is shocking !!! they have been negligent in my dealings with them have lied ignored DPA requests and generally seem to make their own rules as they go along (and bills) I cannot believe given the high level of ombudsman complaints against them measures have not been imposed to monitor their conduct which is extremely questionable very unreasonable and quite often unfair and biased for their own financial gain. It’s no surprise they have been fined 5 million recently and rightly so!!!! Let’s hope ofgem continue to monitor this. Corporate greed and abuse of power at its finest this company ! Please avoid and save yourself the hassle keep fining them ofgem !”
“I wish I could give 0 stars here. I have had a months long battle with Eon where I was almost £500 in credit in September of last year to now being almost £1000 in debt despite making payments each month. I asked for a refund of the credit at the time and within days this had changed to over £500 in debt. There billing is wildly confusing. They charge you hundreds of pounds then refund the charge then make other charges of various amounts then then refund only some of them. So confusing. I will never choose Eon again. Please save yourself the hassle.”
“A Nightmare Energy Provider
Rating: 0 Stars
I wish I could give them zero stars because even one star is too generous for this money-grabbing nightmare of an energy provider. The staff here must be trained in the art of being completely switched off during conversations. I find myself explaining every interaction repeatedly as if they've never heard of customer service.
This has hands down been the worst energy provider I've ever dealt with, and I've had my fair share. They have a remarkable talent for dodging questions, opting instead for scaremongering tactics to squeeze every penny out of your pocket.
Don't even get me started on their customer service; it's sub-optimal at best. It takes them ages to respond, and when they finally do, it's just a generic "I'm really sorry to hear that" message, as if they have a template for apologizing.
I wouldn't wish this energy provider on my worst enemy. They are clearly capitalizing on the current energy price surge, exploiting the vulnerable without a second thought. In my opinion, they should be struck off from trading energy altogether. I wouldn't trust them to trade football cards, let alone something as crucial as energy. Steer clear unless you enjoy headaches and throwing money down the drain.”
“Awful company. What they say over the phone cannot be trusted. Record every single conversation you have with them for evidence.
I spoke over the phone with them confirming that my account had been payed upto date and that the account told be closed as I had left the property. 6 months later I started recieving messages from a debt collection company.
EON had backdated my bills and decided that I owed them money from over a year ago. Did not tell me and passed my information onto a debt collection company. This has had a terrible effect on my credit rating and has literally changed my financial options with regards to credit.
THIS HAS BEEN SO FINANCIALLY DAMAGING FOR ME AND THROUGH NO FAULT OF MY OWN. As far as I knew the account had been closed for 6 months. SCAMMERS, CRIMINALS AND NOT TO BE TRUSTED.”
“Awful company tryed extorting money from me whilst having mental breakdown thry was made aware sending people to my house charging me dumping letters on doorstep the complaints people ignore u as it’s very serios complaint called in numerous times ignored or nothing done thry mugg u off underhand sly extortionist thry are vile company vile ways awful customer services”
“Had issues logging into the app changed passwords several times cleared cache, deleted data reinstalled app and nothing still can not login I punch details in click on login and it does not take me anywhere at all it's an annoying app and needs a shakeup.”
“Absolutely awful.
My problem is current.
Sent me a bill for something I don’t owe.
Uploaded my bills proving I paid.
Emailed them, got passed around 5 different people. Nobody answering my actual query. Sent a complaint, they are also trying everything to avoid my actual query. This is not my first problem with them.
I’m not someone who complains, I can’t remember ever doing a bad review for anyone, so that’s how bad they are.
Avoid at all costs!”
“Corporate greed
Corporate greed at its finest
I'm not sure of the legitimacy of the 5 star reviews. I know for a fact they removed my one star review so here I am again to put it back.
They are bullies and harass costumers with threatening messages given them deadlines to do certain things that they are not obligated by law to do, they are using fear tactics to scare people.
My family is vulnerable with disabled children and even that doesn't stop them.
Even when you're proving endlessly your in no position to be able to afford the utterly ridiculous prices they don't leave you alone.
I honestly think they want us dead, the anxiety and stress they are causing could very easily push some people over the edge.
Just because the prices are lawful doesn't mean their morally justifiable. That's something customer service needs to take on board and not talk to people like it's okay to be putting their families through poverty, anxiety, stress and using intimidating, threatening techniques on people!”
“Theyre are a harrasing company ,pretentenders rippjng me off then when you report them they want to contact you im.calling the police leave me alone Leave me alone.Stalker's.”
“Bad customer service I was recently called out to a customer who had no heating after checking it out noticed she had no hot water or heating being an elderly lady needed to get sorted asap problem was with the smart meter not turning on off peak heating took two hours to get them on the phone to be told its not urgent as the electric was still on a further 30 minute's managed to get them to understand the urgency they agreed to send out an engineer with in 4 hours he turned up and changed meter saying everything was OK I phoned the customer next day Sunday morning to check was all working no was the reply went straight round to check problem and they engineer/meter man had connected it up wrong got in touch with customer service to explain and send photos of the mistake as I think they should pay for call out and time to rectify they said to send account to customer and they will credit her I disagree she should have to pay communication with them for 3 months now got a reply I am not named on her account so that is the last of it so i would say stay clear poor service robbers”
“Incompetent on many levels. When I had a problem I spoke to 6 or 7 eon employees. All said they’d resolve my issues, would pass on to the relevant department blah, blah….. I had to chase every one of my concerns up. I get the impression they just want to get rid of you and say ‘they take my issue’ seriously etc. All eon are interested in is making money, you don’t really matter, but your money does.”
“Multiple issues over the years. Forced onto them after my energy provider went bust. Tried to have smart meter fitted, and they did not turn up. Once they did, they say they could not fit it as in an apartment block which smart meters could not be fitted to. Then when looking for a refund after leaving the property, have failed to refund credit built on the account after 2.5 months of trying.
There’s no complaints department, no manager that her back to you, just call handlers who state they will get someone to contact. This never happens. Avoid this company.”
“Friendly Staff!!!
But incompetent to sort out problems!
Been trying to or six months to sort out Invoice for in excess of £6000,- for uses of electric for two weeks? Impossible as my average uses is around £90,00 a Month's!
They do not read Emails, if they respond, they come back with everything else except the answers you are looking for. Have now after six months passed everything on to the Ombudsman. Never had a Meter reading carried out by Eon since the begining of 2020, even Ofgem says that they have to carry out a reading once a Year, which Eon denied .
If you believe your invoice is wrong, stop the direct debit and contact the Ombudsman before Eon will ripp you of, and uses your Money to invest in there Bonuses.
Any questions please contact me for more info.”
