“Beware of getting offered a gas smart meter.it aint smart at all,you still have to give manual readings.and they dont bother to tell you they havent taken any money for your gas usage.no doubt when you end up with a bill big enough they will tell you.best go elsewhere”
“Please take my advice and do not use these absolute thieves!
We’ve been with them nearly five years and have never ever had a single simple exchange with them.
Our first year they didn’t bill us so we had loads of credit only when we requested this did they bill us and then tell us we owed them a shed load of money.
We managed to get money back from the ombudsman but I was just told over and over again it was our fault for not realising and it’s our fault for working at home.
After this despite having a smart meter they claim it ‘dropped off’ and we were once again in debt to them and once again our fault their meter failed.
We ended up nearly £1000 in debt to them because of their failings and their only support was ‘the debt team’.
We’ve consistently overpaid to get out the debt to move suppliers and now we have done this they are refusing to reimburse us our £500 credit because they have a random meter attached to our account that’s not connected to us - but because they have closed the account with the meter open they won’t refund us, they don’t see our complaint as an emergency and my husband is calling daily to be told they are working on it while making no progress, we are nearly a month into this mess and I just want my money back and to never have to deal with these charlatans again.
They acknowledged this meter previously and told us we’d have no issues and now we are in a financial crisis with them holding our money.
Please please go anywhere else but here their service is shocking their rates are sky high and they are frankly absolute thieves and criminals.”
“I have never been able to give E.On Next more than a minus one star. I now have to add Blackmail to my Review, not only have they consistently guesstimated it Trafinhs even though I have regularly sent them Meter Readings.
Now I am told they will not give us a better Tarriff unless we take a Smart Meter, this has to be illegal, removing our freedom of choice.
I have set up many appointments to discuss my account to date they have not spoken to me. Is there anything good on E.On Next”
“I honestly beg all of you... DO NOT choose E-ON. From a 45yr old experienced person I really and truly erge you to go elsewhere. Horrific is the word I go with.”
“Just spoke to E.On Next again gave them our November Readings and enquired about the offer they had given us.
I was not surprised when I was told we could only take it if we had a Smart Meter - Blackmail in business is illegal, isn’t it? When I refused it explaining i don’t like them, they don’t work, I lose my white meter the person to whom I was speaking didn’t even know what my White Meter was.
I have been asking this company ever since we were migrated to them, without our knowledge to check our accounts as two elderly people, me disabled and a cat do not use the amount of energy they are charging us. Still waiting and have been waiting for three tears now.
I should also add they don’t even ask for our Readings anymore I photograph our readings then email it to this ridiculous company and wait for an even worse bill. Will someone please help.
Our recent Meter Read
45898 Low
78881 Notmal
Gas 1431
How does this come to four figures
Patricia Putt”
“Absolutely appalling customer service no form of communication throughout the business just passed from pillar to post being completely ignored for nearly 3 years yet still sending demanding mail and harassing phone calls but fail to acknowledge the complaint in place. Was offered redress and then later this was retracted and the company claimed it was a ‘typo’. Took management of the account whilst my dad was in intensive care informed them of this yet he still received harassing phone calls. Been overcharged by thousands for years!!!”
“The customer service is extremely poor, with numerous complaints submitted through WhatsApp messenger. This platform is inefficient for customer communication, with an average wait time exceeding 5 hours, often longer. The Smart Meter is utterly pointless, providing inaccurate charges. The current usage displayed on the EON app contradicts the Smart Meter, amounting to false advertising and an inability to monitor my bill accurately. Despite raising these concerns with EON in August, I continue to receive varied responses from different advisors. A complaint was lodged months ago, yet I have not received any response despite my persistent follow-ups.”
“Eon Next team:Kerry Owen and Eric Bromley
I'm absolutely appalled at the way our business has been treated! We paid a hefty £1,000+ deposit due to the previous tenant's unpaid bill, with the understanding it'd be refunded upon switching suppliers. It's been TWO MONTHS, and we're still waiting for our money!
Not only did EON attempt to pacify us by sending a cheque of £400 (incorrectly addressed) despite us settling all bills, but the communication has been abysmal. As a small business, we rely on every penny. Legal action is in the works, but we shouldn't have to resort to that.
We have been forced to continue this conversation with EON publicly and will continue to do so on every social and review based platform available aswell as consumer protection agencies until we have our due refund transferred to us IN FULL.
As a small business, every penny counts.
Resolve this IMMEDIATELY! We demand the respect and fairness we deserve.”
“My mother died but instead of putting the account into my name like all the other companies I had to deal with example water, BT, gas. EON would not instead insisting tpo put the account into executor of deceased. I told them I was not the executor, that there was no Will or probate or letters of admin because value of estate was very small, but they never listen. So now I cannot change the name even though I own the house,and when I sell they will not allow it to change because the executor can only change it and there isn't no such person. Any credit owed will be sent by cheque to executor so cannot be cashed because there is no executor,but if monies owed then they call me an executor and liable to pay them but for them to pay me I have to prove I am the executor by showing a will, probate or letters of admin all of which as the know I do not have. So according to them I am liable for all electricity bills till I die and they have stolen £300 of my mothers money when she died. What a awful company”
“Beware ! Stay clear of this awful supplier. Despite receiving a pdf of my account on 28.10.23, stating my accounts are in credit i have had numerous emails and phone calls saying i owe them money and consequently telling me that my alread overpriced direct debit needs to be increased by over double !!!. Customer service rude and unprofessional”
“Stay clear of this company if you can...been messed around for two weeks. Lost money on a card top up they sent top up card twice with a voucher number to top up. Both never worked..card was quick to take cash payment. Do not use e on ..there's alot better suppliers you can choose.”
“Completely incompetent. Was forced to go on Direct Debit to get the cheaper rates. They confirmed it was set up and I didn't need to worry. They then fail to take 5 payments despite emailing me to them me the payment was goin out on 4th of the month. Even though I have pointed this out on 5 separate occasions and was told it was all fixed, I am being emailed to say I am behind with payments.”
“Account number A-F1B699BA
Customer service grossly incompetent.
In July at renewal of contract company agreed to bill me monthly on basis of reading and not fixed direct debit. After many conflicting emails and letter to CEO I was assured the contract would be variable direct debit. Now received email demanding large lump sum an extortionate fixed debits. Repeat the company is incompetent save for supply of fuel which in consequence if this review will probably be cut off.”
“This company is a total SCAM company! Harrasing my partner.. putting CCJs on her account..she's a millionaire!! The ombudsman have already done a report on them and we are now contacting the local and National Press to draw attention to them and to warm others to AVOID this company at all costs! Legal action now commencing!”
“Awful company! Have been charged £2k for a months electrical bill after already paying £1600. I have a 8mw solar system! My wife and 2 girls living at my home. Now have to take legal action. This has made me and my wife ill. Today I explained this to the eon operator 6 times and he put the phone down on me! Avoid avoid avoid!!!”
“Rubbish,rubbish and rubbish again. Stay away from this company. I purchased my property over 2 years ago and from day 1 of joining them I have had nothing but rubbish from them. First problems were with my new account, previous owner had died but company insisted I was her - eventually sorted after umpteen attempts for them to understand the word "deceased". I then start having problems with payments, finally get that sorted then problems trying to get a Smart meter and that was over 2 years ago and STILL they won't give me one, apparently I already have one when I clearly DON'T, then after covid they decided they would increase my monthly payments by over £200 which I politely told them NO they won't. Eventually sorted that but only because I threatened them with legal advice. I now only pay them for what I use, I will not pay them a set amount each month and I don't care if it costs me a couple of quid more, at least this way I know what I owe and it gets paid and they dont have my money sitting in their banks earning interest for themselves. STILL NO SMART METER so when I keep seeing all these adverts in the media and on TV I want to scream as they make it sound so simple to just get one when in reality it's a nightmare or is that just this horrendous insulting company whose staff think it's ok to lie, insult and belittle their customers, those of us who actually pay their wages as I pointed out to an arrogant little !!! one day after I was fed up with listening to his rubbish about how it's my own fault apparently that I don't have a meter, as I pointed out he should have a little more respect for his customers and that I and many more people pay his wages, he just said "No you don't, the company does" I rest my case about this company being useless !!!”
