“Eon has got to be the most stupidly expensive gas company, with the price cap I still pay over 165 for electricity for a tiny flat while my previously larger flat was a £100 a month with British gas.”
“Agreed to installation of smart meters on offer of £100 for gas and electricity. Two fitters later, EDF claiming that I would need to have an electrician present at my expense to ensure safety because of car charger, I compained to E.on and was offered £20 for inconvenience and agreed to cancel installation. They did not cancel it, which I had to do myself having spent £180 on car charger service visit. Whole process including eon compaints procedure absolutely dreadful”
“Tried to join Eon. Asked what their unit rates are and standing charges are. Reply, we can't give you that information as you aren't a customer. You have to go online, put in your postcode, sign up to a direct debit. Then you will get the figures. If you aren't happy you have 14 days to cancel. What a whole lot of hassle from a company that seeks to hide it's costs from you.”
“Disgusting 2 days charges. Stealing peoples money. Estimating prices every two weeks they just adding in to customers account and charging them. This is robbery”
“Eon people are real thieves, very dishonest and apply very high tariffs without warning you or giving explanation. They robbed him of hundreds and hundreds of pounds until i had to switch to another one. I have never left a bad review before.. but these guys deserve the worse. I am a surgeon and take care and save people lives. I have never encountered such a dishonesty.”
“DO NOT use EON Next - In dispute since I bought this mobile home in Nov 2021 -August 2022 I had managed to run up bill of £4500 plus
Mobile Home Brand New , New Boiler etc.
I’m a pensioner and this is utterly exhausting and bully boy tactics - No one listens they just go through the motions like repetitive robots
I’m now dealing with the Energy Ombudsman.”
“A debt collector from eonnext left a final notice an threatened to come with a bailiff and enter in our absence next. The bill was to 'current occupant'. As the occupant is not an eonnext account, this may be related to an outstanding bill of the previous tenant. Why not contact the person who owes money? How does eonnext not take into account the occupier has changed?”
“ORRIBLE SCAM COMPANY OVER PAY !!!!
Absolutely, C”nts work there they are just put insane amount of money to my account!!! They not count how many energy I spent , they not put into government support , they just put the amount from AIR !!!! And ask me to pay !!! 450£ - a month I have no GAS , 1 room !!!!! I put my meters every time in account!!!! Horrible company if you have a choice don’t use EON never !!Disgusting working!!”
“I’m trying to leave them and they keep upping my bill and won’t allow me to have a contract. I get bombarded with letters and I cannot understand their charges or invoices. Horrendous company”
“As a priority customer, they made no effort to get my gas supply running. I was left with no gas for nearly a month.In the end I had to move energy suppliers.Unprofressional and I don't recommend as they caused me alot of stress .”
“When the energy crisis started they tripled my direct debit, which I tried to reduce, but had no say in it. After building up £2,500 worth of credit, my direct debit has only been halved - they should be suspending direct debit payments, greatly reducing them or partially refunding. I do not even think this is fair practice. After the phone call today I switched to a new supplier - after being with e-on for 23 years - enough said.”
“If I could give zero stars I would. Following a faulty meter situation in 2020/2021, we are *still* dealing with the repercussions of this. We have spent hundreds of hours contacting them. Every response asks for a meter reading for disputed bill for a period the property was empty. The meter was faulty. The numbers did not correlate to usage as it was spewing random numbers their own engineer verified. The meter was changed. They have readings from the new, accurate meter. They are chasing for a bill using numbers that did not mean anything. I have written to unhappy@, ceo@ and all other emails and I get the same person asking for meter readings. They promise to call and don't. I have asked numerous times for a manager, a supervisor or someone that can help us. This gets ignored. Debt collection letters have been sent and I asked them to put that on hold whilst we sort this out and they refused. The house was sold in 2022 so the new owners are now being harassed by these people. Not one person at eon seems able or willing to resolve this. We are entering now the 4th year since the meter was flagged as faulty (when they tried to bill the tenant £22,000 for a months worth of electricity and refused to admit that didn't sound right!)
Terrible customer service, terrible experience and any tenants I deal with now I advise them never to use eon.”
“They under charged me for years the flat was empty for a year before I moved in and they charged me £200 a year . I told them I moved in and the house was occupied I gave meter readings not a lot but about ever 6 months, i even rang to ask is this amount right. Then they hit me with a £2,500 bill and said I should have been given monthly meter readings by phone . When I asked why the past meter readings I’d given didn’t show up this problem because as this problem was going on I had given some readings as least over the years . They acted like I was stupid for not understanding what they where saying and it was me I should have been giving monthly meter readings and that’s what everyone dose . This means I’m in real bad money problems affecting my mental state they say they give you help but when I asked this means deferral for a payment till the next month putting me more in debt. I wish I wasn’t with them, they should have taken more time to look into my account instead they have shamed me . Go with any other company. I can’t move now and will be paying this off for years .”
“This must be the most incompetent company I have ever come across in the past 40 years! They send multiple invoices with varying amounts which do not correspond with each other. They have no idea what they are doing. Their estimate for December was 200 (yes....200) times what I have used in the past 6 months!! It is unbelievable how poor they are. Only go with them if you like ringing call centres every day to listen to mind numbing music and then explaining your position multiple times to multiple people and yet still get nowhere. I am not sure that they could be any worse. It is a full time job just dealing with them.”
“Absolute worst customer service. Raised an issue with my meter readings which didn't get acknowledged. Had to call several times to find out if there's any progress only to find out an error on their systems. When you email them or raise a complaint they just sit on it and never respond. They may promise to give more regular feedback but never hold up to it.”
“Terrible company.
DO NOT GO WITH THEM.
Extremely unprofessional, rude, do not communicate with each other or with yourself, their smart meters do not work and they try to pip you with a massive bill after coming out of hospital, reduce you to tears on the phone and via email with their unprofessional conduct, and when you fight back are told:
'If you wish to speak about this calmly and maturely over the phone i'll be happy to help you'
Baring in mind I have just come out of surgery and hospital, this is abysmal.
RUN FAR AWAY.”
“EON NEXT just about the worst company in the country. Not only are their prices extortionate and they change you over to a payment metre without consent, the payment metre fails 9/10 times. When turning gas back on it shuts straight off meaning weekly I spend easily two hours come rain or shine sitting on the floors outside trying everything possible to get my appliances back on. My daughter has legit missed meals because of this and bedtime baths, it’s disgusting, I have complained multiple times, asked someone to come out and look at the meter, to no real surprise of course you never get help. I would add a photo of me in the pouring rain the other day whilst I sat outside for 55 minutes continually turning my gas on to hear it shut straight off but I’m not sure it’s appropriate. Avoid at all costs”
“WORST ENERGY SUPPLIER..
They overcharged you with ridiculous transactions (which they did not even try to explain via email) and then expect you to pay.
At one point I had over £1000 CR but then the next day, I was in a £300DR. So you're telling me I've spent £1300 on electricity in a day?
Even if they reply me on whatsapp, no one gives a clear answer why I am being charged so excessively. No help. No support. No answers.”
“The customer service is so bad it's hard to believe. Pointless describing the multitude of problems. Nothing ever changes. Only way forward is via the ombudsman. A slow process. But a must if you are after compensation. Ombudsman finding in your favour useful in small claims court / money claim on line action”
“I concur with what most people are saying about the app with Eon and the website has no running total of gas and electricity used. I came from Bulb and the app and the website for Eon are not fit for purpose. From a customers point of view we need to know a running total of how much we are using daily. We need this running total figure to be prominent on the website and in the app. The app has a running total but is always out of date by two to three days which is strange due to the fact they want us to use smart meters which is supposed to be updated half hourly. The data is not updated to the app or the website within half hour so what is the point of a smart meter if it only helps the energy company. Customer service don’t seem to be interested because “Eon is already working on this”, they may well be working on it but they have been an energy company for a while and it is just not could enough. Providing the customer only what they are paying a monthly and their account balance what about usage. Admittedly, in the app there is a running total for each day (delayed by three days data) but no real running total to add it up you have to get a calculator out and add up for each day. In these times of profiteering for energy companies, they need to keep us informed of a daily total and running total so we are completely in control so that we are smart with our meters and not as dumb as a group of lemmings jumping head long to their deaths over a cliff.”
