Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 10,864 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,864 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 12th December 2025

440

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I received a part that was damaged in shipment the team at Espresso Parts sent out a replacement part immediately, no questions asked. Thanks to the team at Espresso Parts my Espresso machine is up and running. Thanks!”

Helpful Report

Posted 2 years ago

“Great service and email communications!”

Helpful Report

Posted 2 years ago

“Great prices.. ultra fast delivery.. Thank you so much”

Helpful Report

Posted 2 years ago

“First time buying here and it was great! I found the exact replacement boiler kit for my Rancilio Silvia at a good price. Ordering was easy and shipping was quick. Items were well packaged and updates provided every step of the way. I appreciate the attention to detail to ensure I had a good experience end-to-end. I did the entire transaction online. Now I have a new destination for all things espresso.”

Helpful Report

Posted 2 years ago

“The products are reasonably priced, they arrive quickly, and they are true to the item description.”

Helpful Report

Posted 2 years ago

“On Wednesday May 10 I ordered a rebuild kit for the lever group of my aging Astoria Lever Commercial Espresso Machine. This kit is sold as a kit, not as a collection of individual parts. I wanted to order 2 kits but the website informed me that there was only one kit available. Fair enough. I ordered the one kit that was available. On Wednesday May 10 at 1424 I received an email from EspressoParts confirming my order. The email indicated that “we're getting your order ready to be shipped. We will notify you when it has been sent.” and that “Standard operating hours are Monday- Friday (8am -4pm PST) There is no shipping on weekends. FedEx Express Service orders will generally ship out within 2-3 business days after the order is placed. Please be aware that all other orders may not ship for 3-5 business days.” This detailed information that is not provided on the ordering form. 5 business days for meant my order should be shipping on or before May 17. I do not know how it takes 3-5 business days to ship a part that is supposedly in stock. Regardless, it took until the afternoon of May 25 for the in stock kit to be shipped. 15 calendar days. The actual shipping transit took a matter of 8-9 days to come to my remote small town, something that I had anticipated and which I find acceptable. But the extra week is hard to understand and makes thinking of ExpressoParts as my first choice for parts for my business. Thanks”

Helpful Report

Posted 2 years ago

“Fast and on-time !”

Helpful Report

Posted 2 years ago

“Packaged well and prompt delivery.”

Helpful Report

Posted 2 years ago

“Their customer service has always been exceptional, and they are quick to resolve any equipment issues if any arise.”

Helpful Report

Posted 2 years ago

“Easy to navigate site, good product offering, great customer service, prompt delivery, product as described and exceeded our expectations. Will buy from Espresso Parts again!”

Helpful Report

Posted 2 years ago

“Got my part for my machine right away, thanks!”

Helpful Report

Posted 2 years ago

“Received my order in 2 days from West coast to Massachusetts. So happy with items received. They enable me to pull shots without channeling.”

Helpful Report

Posted 2 years ago

“Excellent product and service”

Helpful Report

Posted 2 years ago

“Always helpful”

Helpful Report

Posted 2 years ago

“Fantastic filter!”

Helpful Report

Posted 2 years ago

“Arrived on time.”

Helpful Report

Posted 2 years ago

“Very efficient shipping department”

Helpful Report

Posted 2 years ago

“Thank you for your accurate description of the product and the ease and efficiency of the process from placing the order to prompt delivery. Since it was my first order, it was more than I anticipated! It was obvious, every aspect of your organization is about meeting the customers' needs.”

Helpful Report

Posted 2 years ago

“On time. Fast. And always great service. Parts are just as described. I’ve never bought the wrong part.”

Helpful Report

Posted 2 years ago

“Great service!”

Helpful Report

Posted 2 years ago

Espresso Parts is rated 4.8 based on 10,864 reviews