Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,863 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,863 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 5th April 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The item has been rescheduled twice. It has yet to arrive”

Helpful Report

Posted 4 days ago

“The part that came through the mail slot in my front door is exactly what I needed. For that I thank you. But you guys are maybe a hundred miles from me and the shipping options were stupidly expensive. And wasteful. The envelope went to San Francisco, then Los Angeles, then backtracked to Vancouver before coming over to Victoria. Which more than tripled the cost. I think you should offer standard mail which would be far greener.”

Helpful Report

Posted 1 month ago

“Still haven’t received the product.”

Helpful Report

Posted 2 months ago

“Hello, I need help looking for my package”

Helpful Report

Posted 2 months ago

“Just another online retailer. Decent website & shopping experience. Nothing special. Order got here more-or-less on time. But shipping was more expensive than I expected - so will try to avoid shopping here again.”

Helpful Report

Posted 3 months ago

“great fix, just extremely high-priced for one small brass shaft and a few $.15 seals”

Helpful Report

Posted 3 months ago

“Parts were fine. Thanks. Would have been much better if you would have included a small tube/container of the appropriate lube for the rubber and metal parts. Your competitors have done this and it makes the process so much easier.”

Helpful Report

Posted 3 months ago

“Wood looks ok. But, it needs one or two more coat of polyurethane. Very spotty.”

Helpful Report

Posted 4 months ago

“Part was order with expedited shipping on Wednesday November 21st. Part was not shipped until Monday November 26th. Why pay for expedited shipping AND ensure you’ve met the shipment cutoff time if parts are going to sit for four days over a holiday and weekend?”

Helpful Report

Posted 4 months ago

“The part I bought is not really made properly for the use case it's being marketed for.”

Helpful Report

Posted 5 months ago

“the actual parts have been fine, but the shipping is a very slow thing. it is seeming to be about a month from ordering parts to receiving them. likely most of the slow shipping is USPS' fault. I would opt for some kind of express shipping if it was available. as yet, my parts order is out there, touring the US.”

Helpful Report

Posted 5 months ago

“Free shipping is slow. Ordered Sep 30th. Received by USPS Oct 3rd. Initial delivery estimate Oct 7th. Now scheduled to arrive Oct 10th. I ordered an espresso machine from another supplier on Sep 30th and it arrived Oct 5th (also via free shipping). Several other smaller items, from various suppliers, have all arrived. This is the last item I’m waiting on - painfully slow by comparison.”

Helpful Report

Posted 6 months ago

“The Rancilio group head shower screen-new version, seems to be an improvement over the IMS screen I was using. However, the jet dispersion nut that both the website and the person I talked to with said is necessary to use that screen on a Silvia is too tall, and the provided screw is too long. The nut I was using with the old screen is the correct height, but I am not sure if it is an original dispersion nut or not. So it wasn't necessary to buy the new nut and screw. Information needs to be changed, at lest for older Silvia models”

Helpful Report

Posted 6 months ago

“Excellent service, but shipping price is way over priced for the small package I received.”

Helpful Report

Posted 6 months ago

“The customer team were responsive but it's hard to overcome an experience where when you initially place an order the website states "Ships by September 1st" and you don't receive the item until September 29th.”

Helpful Report

Posted 6 months ago

“I'm still waiting on filters from my order and the brush showed up broken.”

Helpful Report

Posted 8 months ago

“Shipping was slow. Took over a week. Should have been 3 days via USPS”

Helpful Report

Posted 9 months ago

“Poor customer service”

Helpful Report

Posted 9 months ago

“the red washer seems a little softer than the usual black one”

Helpful Report

Posted 9 months ago

“The cups were nice, and they were packed well inside the box with peanuts but they were wrapped together with nothing between and were loose so they could rub together. Please put something between the plate and cup before wrapping it up.”

Helpful Report

Posted 9 months ago

Espresso Parts is rated 4.8 based on 8,863 reviews