Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 10,918 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 12th December 2025

440

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The color of the cappuccino cups and the espresso cups, while both "white", were not the same color white and do not match which was disappointing. I did not realize they would be made by different companies.”

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Posted 2 years ago

“Shipping was pricey and took longer than expected for the cost of shipping”

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Posted 2 years ago

“ORDER 224667EP I ordered (2) La Pavoni Pro 2-pole green switches. One (1) was defective/failed when installed. Delivery & order fulfillment was excellent.”

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Posted 2 years ago

“It is clumsy and time consuming to call and request parts, only to be diverted to the website. I then had to set up an online account. I then had to go to a third party to set up W9, only I couldn't use the one I have on file from the government, I had to use theirs. I then had to email espresso parts that I had completed that. Then they had to reset the order, then I had to go back in and complete the order. This took 2 days to complete, and used to take 10 minutes. I tried to call back at several minutes before closing and they had already sent the phones over to closing. It was way too much work and time.”

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Posted 2 years ago

“Long time to get the products”

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Posted 2 years ago

“Purchases were sent via FedEx service that requires pickup from a drug store. I did not request this service. It would have been far more convenient had regular USPS delivery to my address been used as expected. One of the parts I ordered - while it seems nice - broke after only days of gentle use. I guess it was cheap, but I'm still not super happy about it.”

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Posted 2 years ago

“Didn’t fit well on my lamarzocco fb70.”

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Posted 2 years ago

“We ordered 12 demitas cups. One was broken. I know that's just the nature of shipping ceramic.”

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Posted 2 years ago

“I am missing one of the items. The brush never arrived”

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Posted 2 years ago

“Sent the wrong product but customer service was quick on fixing the mistake and correct product should be on its way.”

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Posted 3 years ago

“Not sure why more order wasn’t what I received. I needed a single basket for a Rancilio Silvia and received an additional 2 incorrect gaskets. I think we got it straight now, but it’s not what I needed when I needed it.”

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Posted 3 years ago

“The cups are what you say they are in volume, bigger than I had hoped, but that's my mistake. The coffee cools down too quickly because the open surface on top is so wide. I wish you had some size in between this and the espresso size.”

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Posted 3 years ago

“parts fine. nobody returned my phone call afterwards. I have rancilio silva and bought a water filter, but there appear to be 2 hoses and wondering if I should buy 2 or not. very disappointing noboby returned my phone call.”

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Posted 3 years ago

“The glasswear had some imperfections in it, but overall it seems to work well.”

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Posted 3 years ago

“the parts were ordered in march, now its august.. that's a long time to ship and wait for parts you need asap”

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Posted 3 years ago

“Propt on shipment and return of mistaken order”

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Posted 3 years ago

“Partial order fulfilled in a timely manner. In the dark with the rest. No updates on when my espresso machine will ship even though it is 4 days passed the latest provided “ships by” date (late June) and I have inquired through info@espressoparts.com.”

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Posted 3 years ago

“I only order one thing- a coffee cup stamp for our loyalty cards. The stamp is so tiny and not with great detail- you can’t even tell it’s a coffee cup and saucer. It looks like a circle.”

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Posted 3 years ago

“Shipping & receiving items I have ordered took way longer than what was advertised on the website.”

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Posted 3 years ago

“Still haven’t received it”

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Posted 3 years ago

Espresso Parts is rated 4.8 based on 10,918 reviews