Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,732 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,732 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd December 2025

Matte Brittenham-Jones

Espresso Parts 5 star review on 2nd December 2025

441

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve now had multiple disappointing experiences with Espresso Parts, and at this point I can’t recommend them. First, I placed an order of more than $5,000, only to see every item drop in price by about $1,200 the very next week. There was no price adjustment offered and no way to be notified, so I was simply out of luck. That was frustrating, but I gave them another chance. My next order was worse. The item took a full week just to ship, and when it finally arrived, it wasn’t even close to what I ordered. I ordered a triangle, and they sent a circle—not even in the same universe of being correct. It didn’t look like any real effort was put into fulfilling the order correctly. At this price point, and in this niche of equipment, you expect accuracy, communication, and some level of customer care. Unfortunately, my experiences have been the opposite.”

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Posted 5 days ago

“Within a day of my purchase, someone stole my card information and $1K from my account. I hadn’t made any other purchases with that card any time recently, and the purchases were made in WA, ID, and MT. They need to work on their security.”

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Posted 1 week ago

“The filters do not work for our 8 cup Bonavita coffee maker. They are too short. It’s not your fault, they said it would work. I would appreciate guidance and how I can make a return to get my money back. Thank you. John Thimmesch”

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Posted 1 month ago

“No package has been received as os of 9/16/2025”

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Posted 2 months ago

“I ordered a 5 cup part, but a 3 cup part was sent.”

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Posted 3 months ago

“An item arrived with a crack. The box was undamaged so I assume mfg defect. Tried reaching out to espresso parts twice, no luck. Can anyone help?”

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Posted 4 months ago

“You failed to put one of the ordered items in the box. After calling to point this out, it now seems to have now been shipped out via burro, as I'm only in Seattle but shipping will somehow take 4+ days (?)”

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Posted 4 months ago

“never received part”

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Posted 4 months ago

“Product arrived broken”

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Posted 4 months ago

“The coffee grounds went through my filter into my coffee. Was very unhappy.”

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Posted 4 months ago

“Shipping is extremely slow”

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Posted 4 months ago

“My package never arrived even though it said it was delivered. I went to USPS and nothing there. None of my neighbours have it. Right now very upset. Hoping to get resolved ASAP.”

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Posted 5 months ago

“Shipment way later than promised. Too late to be useful and plan to cancel order”

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Posted 5 months ago

“I have not received it yet.”

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Posted 5 months ago

“Cancelled order. Still not credited back to my account. Booo.”

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Posted 6 months ago

“I have not yet received my order!!! See my email already sent to your inbox.”

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Posted 6 months ago

“Have still Not received”

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Posted 6 months ago

“Never received”

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Posted 6 months ago

“I paid around 52 dollars only for delivery but again i paid for custom charge”

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Posted 7 months ago

“I received my order which included Urnex Dezcal items but was unhappy with what the inside of the delivery box looked like. There was a lot of the Dezcal powder found at the bottom of the box which must’ve spilled out from the individual item boxes themselves. Not very satisfied with my order.”

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Posted 7 months ago

Espresso Parts is rated 4.8 based on 10,732 reviews