Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,863 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,863 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 5th April 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not what i wanted”

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Posted 3 days ago

“1. Right part. 2 ups delivered on Monday after I paid an extra $33 for overnight Sat delivery. 3. I asked for my money back for the extra shipping charges . No response and no money returned as yet. 4. No customer service. Rick”

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Posted 1 week ago

“My espresso mug arrived broken. It collects water between the outer glass and the cup. I’m guessing water will get trapped and become moldy since there is no way to drain the water the has gotten trapped.”

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Posted 2 weeks ago

“Your return policy is absurd. I know I should have checked prior to buying, but even then it would have been objectionable.”

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Posted 2 weeks ago

“No notification on why refunded. Never delivered?”

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Posted 3 weeks ago

“Zero communication. Issues with order (incorrect item shipped w/part missing) reached out THREE TIMES without any response. Sent the shipping confirmation a week after I already received my order. First and last order from you guys and I will go ahead and process a chargeback. Thanks.”

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Posted 3 weeks ago

“Messed up my order not once, but twice. And I still have not received my order.”

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Posted 4 weeks ago

“One simple part ordered and we were sent the wrong part, potentially costing me a sale of my machine! Called and the correct part being sent but Espresso Parts wouldn't expedite it unless we paid for it. Had to find local vendor who fortunately had the part but had to drive over an hour to get it. My buyer couldn't wait. I am very disappointed and frustrated.”

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Posted 1 month ago

“Ordered the Rancilio Rocky Front Panel Support (doserless) and it arrived with all screw holes untapped. Emailed customer support and received no reply, but did get an automated email asking how you did. Very poorly is the answer. Had to buy a metric tap set to thread the holes myself and for the money spent on the Front Support that is wholly unacceptable.”

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Posted 1 month ago

“Needing a spare part, after a google search, Espresso Parts was the cheapest. Second time around, after experienceing a customer service rep who 'had to be right' and experienced being patronized, I decided to cancel the order and purchase it elsewhere.”

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Posted 2 months ago

“Not a fan, over packaged and not very efficient. Could have been sent in a letter envelope. Instead 1 thin gasket was sent in a huge mailer that probably could have held 500-1000. When shipping cost 2x - 10x the item cost you should probably think about shipping different.”

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Posted 2 months ago

“The part I bought was ~$1.60... shipping was ~$13.... Instead of just putting it in to a envelope and shipping it that way ... You charge me a premium for shipping and I didn't even get a kiss. I understand it was my decision to buy the part and my decision to chose ground but from my knowledge that was the cheapest option. I wish more care was placed on my order even though it was under $5.”

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Posted 2 months ago

“Shipped a seal in a huge envelope at a cost of around $12.00. was going to order another but the shipping is ridiculous. It could have been stuck in a letter envelope for 90% less.”

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Posted 2 months ago

“You sent me the wrong color cups.”

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Posted 3 months ago

“I have not yet received shipping notification of my order I placed a week ago.”

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Posted 3 months ago

“as i have written to you info@ about my cut finger from the frothing thermometers i purchase. specifically the clip that holds the thermometer. Since milk got on it wanted to wash it. Those edges stamped but not deburred. There at least be a warning, and include some carbide sandpaper to take the edges off and i have not heard back from my email to info@ either. think your company would care about such...”

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Posted 3 months ago

“I ordered 4 espresso glasses that took over a week before they were even “shipped.” My order was then cancelled for no apparent reason, I wasn’t notified and no explanation was given.”

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Posted 3 months ago

“The info@espressoparts.com never replies my concern. Definitely 0/5”

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Posted 3 months ago

“The tech was a young kid. At first seemed okay, but the know it all type. He then got very condescending, left with a filter leaking onto our floor. We were told that he would install our filtration espresso parts have me order. Then he got here and said that is not his job. He then said he has no Knowledge about any filtration system going in anyways. He treated women with a very degrading tone and simply ignored us. It was awful…. Now I have to try and get my equipment in so I can open. This is going to cost me my target opening day. Very very upset”

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Posted 3 months ago

“I never received the Puro that I bought from you.”

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Posted 4 months ago

Espresso Parts is rated 4.8 based on 8,863 reviews