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Espresso Parts Reviews

4.8 Rating 8,863 Reviews
96 %
of reviewers recommend Espresso Parts
Company Reviews Product Reviews
6,407
 Metrics
4.8
Based on 8,863 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Espresso Parts Reviews
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Anonymous
Verified Buyer
“Our first time a package showed with broke. Part. Real bummer as were gifts for Christmas we let them know right away. We are traveling the very next day not back into town now till January. It took us almost 3 days to get a response back. Not sure if the package broke it transporter shipping company or who it was just very disappointing. Our first experience we did not get a good one with broken stuff just awaiting our credit now on the merchandise.”
Helpful Report
Posted 4 months ago
Dale Korneke
Verified Buyer
“Never received product”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“My order says it shipped on Dec 8th with a tracking number and label created but there has been no movement at all with UPS. Sent an email and as of yet no one has responded. This is a Christmas gift and I am very annoyed.”
Helpful Report
Posted 4 months ago
Tim Mctgue
Verified Buyer
“This is not the part I ordered over 6 months ago”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“I am struggling to make the machine work...the instructions are poor (I know that's Ascaso and not you), but I'd love some support please.”
Helpful Report
Posted 4 months ago
Dmitry Fevralev
Verified Buyer
“Never received my items”
Helpful Report
Posted 4 months ago
Chris Shepherd
Verified Buyer
“I have never received them.”
Helpful Report
Posted 4 months ago
Betty And Robert Balentine
Verified Buyer
“I’d be a lot happier if my Acaso baby T machine which has been out for over two weeks for repairs under warranty were fixed and back”
Helpful Report
Posted 4 months ago
Joe Bottini
Verified Buyer
“My product never came”
Helpful Report
Posted 4 months ago
Anonymous
Verified Buyer
“After the order hadn't been shipped for a couple of weeks, I checked in with Espresso Parts who informed me, "We apologize for the delay! This has not shipped out yet. We are catching up after being closed for annual inventory last week." Fair enough. But if you are going to take three weeks to deliver a simple order that is in stock, you need to communicate this to your customers. Their response was cursory, at best. I don't know why they have this attitude. Is it poor management; an overwhelmed workforce; a dominant position in the market so they don't feel the need to deliver customer service; or do they just not care about the service they provide? I am sure I will never know...”
Helpful Report
Posted 5 months ago
Andrew Banacki
Verified Buyer
“The brush that was purchased is faulty. The parts do not stay in place- they pop out when being used.”
Helpful Report
Posted 5 months ago
Mike Miller
Verified Buyer
“espresso parts waited until the 4th business day (a week after i ordered the part) to ship, not meeting the contractual obligation to ship within 3 business days. I emailed them 4 days ago and they still have not responded”
Helpful Report
Posted 5 months ago
Oscar Romero
Verified Buyer
“I purchased the Ascaso Baby T a week ago. After turning it on for the first time the same day I received it, the machine had water leaking from the back of the front panel. It appears to have a faulty expansion valve. In other words, a damaged machine was sent to me. Very disappointed customer!”
Helpful Report
Posted 5 months ago
Joel Yoder
Verified Buyer
“Still waiting on the product. Never arrived. I emailed the company and waiting for response.”
Helpful Report
Posted 6 months ago
Jeffrey Joliat
Verified Buyer
“Part is still not delivered. It has been 10+ days, very disappointing. Guess I will find alternate supplier for repair items going forward.”
Helpful Report
Posted 6 months ago
John P. Doherty
Verified Buyer
“Still waiting.... this is why people use Amazon!”
Helpful Report
Posted 6 months ago
Jerry Ruatti
Verified Buyer
“Was evidently shipped by mule train as I not yet received it”
Helpful Report
Posted 6 months ago
Siarhei Laurenau
Verified Buyer
“Ordered some pretty basic parts but the delivery date continues to be rescheduled. It would be helpful to commit to a timeline stated on the website at the time of ordering - otherwise I’d get my parts somewhere else.”
Helpful Report
Posted 6 months ago
Kelly Stewart
Verified Buyer
“I’m satisfied with the products but not the shipping or customer service. I have messaged about the fact that I got my one day next day air shipment in four days. The service team said it was due to being over a weekend. Well that was not specified when I placed the order. Therefore I want a refund but haven’t heard back.”
Helpful Report
Posted 6 months ago
Jason J Miller
Verified Buyer
“Hi folks, my order came *through* Portland and continued south and is now inexplicably in California. I have no idea what's going on here but am concerned and displeased by it. (I'm guessing that the item won't be damaged, but *it's not even here yet* is the problem.)”
Helpful Report
Posted 6 months ago
Espresso Parts is rated 4.8 based on 8,863 reviews
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