Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,557 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,557 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 14th October 2025

437

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incorrect part was sent the first time.”

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Posted 4 days ago

“I am missing the inner tube in the GS3 steam arm”

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Posted 1 month ago

“wouldnt have metioned anything if i was not prompted, but i have not received my order yet. it has been sitting across the country for over a week now. fustrating to check tracking, with nothing happening at all.”

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Posted 1 month ago

“After buying a $6,000 dollar machine and having issues with it, I had a great experience getting it resolved. So a year later I decide to upgrade my grinder to a $1,400 Fiorenzata Sense. It came in and the box was damaged. So I called and emailed and got an immediate response to go ahead and try it and make sure there were no issues. I got it unboxed and plugged in and asked for some basic guidance in an email to make sure I do things correctly. I didn’t receive an answer by email so I called during what I thought was hours 4 pm pacific time. Got a weird phone tree or I should say annoying. Very disappointed that no one seems to want to answer questions to make sure your expensive grinder is set up properly to ensure it wasn’t damaged. Will now think twice before ordering again. Bummed.”

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Posted 1 month ago

“Your low rating is due to the high cost of postage for the part ordered. After placing the order with you, I found the Exact same item on Amazon, & without any postage. The postage for the item that I ordered from you was actually More than the price of the item itself.”

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Posted 3 months ago

“USPS is holding the parcel way too long.”

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Posted 3 months ago

“Well, I got the review link before I've even received the parts! It's been over a week now and I'm still waiting.”

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Posted 4 months ago

“I need to return the whole order. Only one of the 58mm baskets fits my porta filter. One of the baskets I ordered was mispicked and an orange was put in the bag. The phone i am supposed to call 800-459-5594 has some crazy recording on it that I finally got to leave a message on and am still waiting on a call back.”

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Posted 5 months ago

“Packaging was very lacking. For an 8lb motor, with a small electronic component, the padding was very inadequate. Both parts arrived very damaged. I was able to reposition the bent pins on the small electrical component but it is unknown whether any internal damage was done. The copper tubing around the motor was bent and kinked.”

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Posted 7 months ago

“Ordered two test kits. The first kit I opened had a defective Iron Powder Pillow so I had to open my second kit to compete testing. Hoping I will be sent a replacement kit, if I am I would rate my purchase as 5 stars.”

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Posted 7 months ago

“I have always been very happy with ordering parts from Espresso Parts. My last purchase included an item that was not in the package. Mistakes happen, so I emailed customer service but have not heard back in 4 days.”

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Posted 8 months ago

“Item missing from order. Item was marked on inventory packing slip as packaged. item is bigger then box in which order came in.”

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Posted 8 months ago

“The bottomless portafilter is missing the end cap for the handle. WTF?”

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Posted 8 months ago

“I have yet to receive my parts. Shipping delayed or lost.”

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Posted 9 months ago

“shippping is sluuuuuugish”

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Posted 9 months ago

“Hi there, the machine, we bought, a marzocco mini, had a leak. It took a while, before you reacted to our complain and it does not sound like, the machine is going to be repaired soon. thats dissapointing. Best Johann”

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Posted 9 months ago

“Hello. I really do love the product. But I orded navy blue espresso cups . The arrived with 6 red plates. Could you please ship 6 navy blue ones so the set will be complete please. My cell 6175933005 Email fuscoelectric@hotmail.com”

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Posted 9 months ago

“Quality products but customer service isn't great. Was told if the price on a product drops that they would refund the difference, so I purchased early. Price of that product dropped and they then turned around and said "oops I was wrong" with no commitment to keep to their word.”

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Posted 10 months ago

“Order # 389687 EP I purchased three filter screens but only receved one. The packing list stated I had order one. My purchase was paid for using a crdit card. I have received my credit card bill which refects three screen plus shipping. Packing list did not indicate any back order of two. Please forward remaining two filter screens or notifcation that parts are back orered. Thank You, Richard D. Furrow furrowrd@gmail.com 770-605-9611 Order # 32687EP”

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Posted 1 year ago

“I’m not sure you want to read my review but here it is. I submitted a similar review after my last purchase. It’s a lot of money for so few parts that probably cost you no more than $10. But I have to have it. In the kit, there are parts for two models of rinsers. Therefore, I’m paying for parts that I will never use. I will keep buying this kit until I can find other parts elsewhere.”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,557 reviews