Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,863 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,863 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 5th April 2024

351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a screw driver which took over fifteen minutes, because you website does not take company credit cards. Was needing another part and could not get any credit cad to go. So I will use amazon, they take my credit cards”

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Posted 1 week ago

“I ordered 150 demitasse spoon - slim, and there were only 102 in the shipment.”

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Posted 1 month ago

“You shipped all the parts with packing peanuts! Would prefer if you picked a more sustainable option.”

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Posted 1 month ago

“Placed an order, tried to cancel next day before it shipped. Their website says order don't ship for 2-3 days. Espresso Parts shipped it anyway and said I could ship it back for free. Why waste the shipping, just cancel the order.”

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Posted 1 month ago

“no sure as advertise that my portafilter bottomless is a la marzocco brand, do not fit well, not water tight”

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Posted 2 months ago

“as of today 1/23/24 my order has NOT been delivered. i have received a number of emails extolling the virtue's of espresso parts, but nothing received as yet. perhaps weather was an issue.”

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Posted 3 months ago

“Shipping is expensive and it still takes a long time to receive the product. I don’t mind paying higher prices for shipping if the parts arrive in a reasonable time, but this has not been my experience.”

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Posted 3 months ago

“Much slower delivery than ever before, 8 days. Not up to your usual standards; perhaps you’ve changed your standards. Normally 2 days and I’m back up and running. 😬”

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Posted 3 months ago

“I received the wrong filters for the cold drip systems. I was completely out so I have no choice to use them and cut them to fit the 6-8 cup chamber. I double checked and I did correctly order the correct size”

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Posted 3 months ago

“I paid for expedited shipping and it was not honored. Ordered two-day delivery and it took 6 days.”

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Posted 3 months ago

“It was a time were everything was great, however conducting a business counting with the availability of Espressoparts inventory is a gamble,.... unfortunatelly the answer when ETA etc are discuss, is just a simple apology and nothing more than that, and sometimes it is just unacceptable!”

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Posted 4 months ago

“I received the incorrect knockbox, I got one with a closed bottom. I sent one email already, if someone could reach out about exchanging for the correct one, that would be great”

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Posted 5 months ago

“Wasn't the right part. I guess a physical description might have helped. Bottom line, it doesn't fit the motor to pump as needed.”

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Posted 5 months ago

“Goods are good but received 1 chipped cup. Wrote to customer service & awaiting reply to have cup replaced. Then all will be good. JW Thomas j.t@comcast.net 9924 HALL RD, POTOMAC, MD. 20854-5039”

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Posted 5 months ago

“This review is based on only one purchase that I have made with this vendor so far. PROS: Good prices. Low purchase threshold to get free shipping. CONS: The description of the item I purchased was poor*. *Specifically, I read the description for the "E61 Group Head Kit" and (1) noticed the warning that certain other machines do not really have E61 group heads and that the gasket will not fit those and (2) saw that my manufacturer "Grimac" was listed as compatible for the supplied gasket. So I felt assured about fitment because I was certain I had a real E61 and I have a Grimac (La Valentina). So, I was pretty confident it would fit and I made my purchase for 2! It didn't fit: the portafilter over-turns way beyond 6 o'clock. The gasket was the incorrect size even though the screen part was perfect. Knowing the gasket size problem, I would suggest that Espresso Parts more generally state that "the default 8mm gasket is too thin for some E61 models". I also wish I was asked to select my required gasket thickness { 8mm, 8.5mm, or 9mm } to make me understand that I am responsible for knowing the required thickness (even if I am certain that I have a real E61 and even if my manufacturer is listed as compatible).”

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Posted 6 months ago

“so much spam from you.”

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Posted 6 months ago

“Was initially very happy to get a great discount Then the Espresso machine arrived damaged I was informed there are no more in stock to replace it Instead, I was offered a replacement part for me to repair I said yes that seems doable Haven't heard back Emailed twice since then”

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Posted 6 months ago

“I was given the wrong part”

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Posted 7 months ago

“You are asking how we felt about the product but e have not recieved it and its been a awhile”

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Posted 8 months ago

“I am missing the white gasket for the steam wand repair kit. My tech was unable to fix the steam wand correctly because of this.”

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Posted 8 months ago

Espresso Parts is rated 4.8 based on 8,863 reviews