Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.83

4.8 Rating 8,891 Reviews

96 %

of reviewers recommend Espresso Parts

4.8

Based on 8,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Neisha Arbelo

Espresso Parts 5 star review on 1st April 2024

Gary Holley

Espresso Parts 5 star review on 28th March 2024

Zemarai Anjaz

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered my replacement parts for my Gaggia Titanium, I was sent out the wrong parts. I feel I am owed a full refund due to the error of who filled my order. This is nonsense.”

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Posted 2 years ago

“Too many items on back order that are not listed as back order. We ordered some V60 kits for Christmas back in October. They just arrived in February. Hate to say it. Sorry guys Amazon is becoming more reliable. If you don’t have it, don’t know when it’s gonna be in, don’t sell it.”

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Posted 2 years ago

“Part came in damaged. I’m not sure whether this was a packing issue or a transport issue.”

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Posted 2 years ago

“We haven't received the knock out box kit. We've only recieved the trash can and cannot use it until we get the rest.”

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Posted 2 years ago

“Received 9 out of 10 porcelain cupping bowls and one glass rocks glass? No explanation just an incorrect order”

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Posted 2 years ago

“Missing half my order. Called support and they said they would refund half the money and the shipping. This was last week and I have not received any further confirmation or communication.”

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Posted 2 years ago

“Communication was slow. The panels required the purchase of $200 worth of chrome covers (@ $50 each !) which was unexpected. The 4 covers were discussed in the item description but the costs of them were not indicated and the link to them was broken. I have previously had excellent service but this time I was quite disappointed :(”

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Posted 2 years ago

“Shipped incorrect product and boxes had been previously opened (both filters and chemex).”

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Posted 2 years ago

“Ordered two shower screens for my Oscar 2, when they arrived they were snapped together so tightly I had to use pliers to peel them apart while being careful enough not to further bend the thin metal worse than it already was.”

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Posted 2 years ago

“i had been trying to buy a customized mugs and is impossible. Delay quotes and low stock. You should change the way it works”

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Posted 2 years ago

“ordered Oct 30 and still haven't received.”

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Posted 2 years ago

“The solenoids are not returnable, the 24V unit were listed next to the one with copper fitting (220v) in addition, they shared the same part number (why manufacturer do that just doesn't! make sense). I was just gonna take a lost and whatever, since you asked. I just have to tell you I am not too happy about it.”

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Posted 2 years ago

“We ordered a grinder and didn't hear from the company until 6 weeks later when I needed to call twice and email twice to see when the grinder would be shipped and delivered. It was hard to get ahold of a representative, especially when usually tracking is automated.”

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Posted 2 years ago

“The part still hasn't arrived. USPS is a terrible way to ship!”

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Posted 2 years ago

“The product is fine, but I ordered at 9 am on a Monday and by Wednesday the part had not been shipped. I had to call to get it to ask them to ship it. I finally got it on Saturday after close of business. I even paid for an upgrade in my shipping from the free option. The webpage advertised that if I ordered by 2 pm it would ship the same day.”

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Posted 2 years ago

“I’m only giving 2 star because my shop was closed due to a 31.00 dollar part and They would absolutely not let me pick up at their wharehouse knowing My business would be closed until the part showed up in the mail. It costed me almost 2 full days of sales. Typically they are 5 star service and always has been but do leave a 15 year customer hanging like this was unacceptable.”

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Posted 2 years ago

“The delivery of the espresso machine left a bitter feeling. The sales experience and the delivery of the accessories was great. But the machine took over 2 weeks when I was told it was going to take 3-4 days”

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Posted 2 years ago

“Customer support did not help me with the request”

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Posted 2 years ago

“ordered the part for cold brew, it said it was supposed to arrive today and now its going to be the 3rd of May”

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Posted 3 years ago

“Order updates and tracking info were inaccurate and projected delivery times were off by weeks.”

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Posted 3 years ago

Espresso Parts is rated 4.8 based on 8,891 reviews