Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,382 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 22nd August 2025

432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a repair kit for our glass rinser that was leaking after less than two years of mild use. Charge was $50 for some rubber gaskets and a simple brass part that wasn't necessary for the repair. I can't imagine that this kit cost more than a dollar to source, hence the feeling of getting ripped off.”

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Posted 1 year ago

“Had the part but I paid for next day delivery, was told it would go out Tuesday. It arrived Friday. Our coffee bar couldn’t serve drinks during that time.”

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Posted 1 year ago

“You are receiving a poor rating because I received the survey before I received the merch. What is on time? Who will deliver ? Will it be undamaged?”

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Posted 1 year ago

“The pair of o-rings ordered were different in size not to mention the slowest delivery time possible.”

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Posted 1 year ago

“We placed the order 3 weeks ago and have received this survey to ask how satisfied wew are with the product which has not yet arrived.”

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Posted 1 year ago

“Those tops for the 35 gallon garbage can Are Chinese garbage. Everybody know that has them breaks them within a couple months”

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Posted 1 year ago

“I ordered a screw driver which took over fifteen minutes, because you website does not take company credit cards. Was needing another part and could not get any credit cad to go. So I will use amazon, they take my credit cards”

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Posted 1 year ago

“I ordered 150 demitasse spoon - slim, and there were only 102 in the shipment.”

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Posted 1 year ago

“You shipped all the parts with packing peanuts! Would prefer if you picked a more sustainable option.”

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Posted 1 year ago

“Placed an order, tried to cancel next day before it shipped. Their website says order don't ship for 2-3 days. Espresso Parts shipped it anyway and said I could ship it back for free. Why waste the shipping, just cancel the order.”

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Posted 1 year ago

“no sure as advertise that my portafilter bottomless is a la marzocco brand, do not fit well, not water tight”

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Posted 1 year ago

“as of today 1/23/24 my order has NOT been delivered. i have received a number of emails extolling the virtue's of espresso parts, but nothing received as yet. perhaps weather was an issue.”

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Posted 1 year ago

“Shipping is expensive and it still takes a long time to receive the product. I don’t mind paying higher prices for shipping if the parts arrive in a reasonable time, but this has not been my experience.”

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Posted 1 year ago

“Much slower delivery than ever before, 8 days. Not up to your usual standards; perhaps you’ve changed your standards. Normally 2 days and I’m back up and running. 😬”

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Posted 1 year ago

“I received the wrong filters for the cold drip systems. I was completely out so I have no choice to use them and cut them to fit the 6-8 cup chamber. I double checked and I did correctly order the correct size”

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Posted 1 year ago

“I paid for expedited shipping and it was not honored. Ordered two-day delivery and it took 6 days.”

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Posted 1 year ago

“It was a time were everything was great, however conducting a business counting with the availability of Espressoparts inventory is a gamble,.... unfortunatelly the answer when ETA etc are discuss, is just a simple apology and nothing more than that, and sometimes it is just unacceptable!”

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Posted 1 year ago

“I received the incorrect knockbox, I got one with a closed bottom. I sent one email already, if someone could reach out about exchanging for the correct one, that would be great”

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Posted 1 year ago

“Wasn't the right part. I guess a physical description might have helped. Bottom line, it doesn't fit the motor to pump as needed.”

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Posted 1 year ago

“Goods are good but received 1 chipped cup. Wrote to customer service & awaiting reply to have cup replaced. Then all will be good. JW Thomas j.t@comcast.net 9924 HALL RD, POTOMAC, MD. 20854-5039”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 10,382 reviews