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Espresso Parts Reviews

4.8 Rating 8,891 Reviews

96 %

of reviewers recommend Espresso Parts

Company Reviews

Product Reviews

4.8

Based on 8,891 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 3rd May 2024

Enrique Martinez

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 2nd May 2024

Christian Díaz

Espresso Parts 5 star review on 5th April 2024

Espresso Parts 5 star review on 1st April 2024

Espresso Parts 5 star review on 28th March 2024

355

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered espresso cups. I chose a different color cup than I preferred simpy because the web site said the cup was available. After ordering I received email that cup was on pre-order status and not in inventory (but web site indicated it was avail). So I sent an email that since cup was not available I would prefer to get a different cup. I received no reply to that email. I would never have ordered this cup if I would have known it was not available for immediate shipment. On a positive note it is a nice cup, not cheap looking. It's just not the preferred color I wanted.”

Posted 10 months ago

“On Wednesday May 10 I ordered a rebuild kit for the lever group of my aging Astoria Lever Commercial Espresso Machine. This kit is sold as a kit, not as a collection of individual parts. I wanted to order 2 kits but the website informed me that there was only one kit available. Fair enough. I ordered the one kit that was available. On Wednesday May 10 at 1424 I received an email from EspressoParts confirming my order. The email indicated that “we're getting your order ready to be shipped. We will notify you when it has been sent.” and that “Standard operating hours are Monday- Friday (8am -4pm PST) There is no shipping on weekends. FedEx Express Service orders will generally ship out within 2-3 business days after the order is placed. Please be aware that all other orders may not ship for 3-5 business days.” This detailed information that is not provided on the ordering form. 5 business days for meant my order should be shipping on or before May 17. I do not know how it takes 3-5 business days to ship a part that is supposedly in stock. Regardless, it took until the afternoon of May 25 for the in stock kit to be shipped. 15 calendar days. The actual shipping transit took a matter of 8-9 days to come to my remote small town, something that I had anticipated and which I find acceptable. But the extra week is hard to understand and makes thinking of ExpressoParts as my first choice for parts for my business. Thanks”

Posted 11 months ago

“you sent the stopper without a washer so it doesn't work. Please send me the washer! Thanks”

Posted 11 months ago

“The surface of the product did not look new. There was something white on the pressure gauge.”

Posted 1 year ago

“Still awaiting response to my eMail (pre-purchase) on how and where to apply”

Posted 1 year ago

“I placed my order over 10 days ago and have yet to receive it. The coffee industry is built on timely delivery, thoughtful planning and logistics, and communication in every step of production. So if necessary products and tools cannot be reliably sourced in a timely manner then it is unfortunate that services will have to be sought from sources outside of our industry that can deliver goods in a more timely manner.”

Posted 1 year ago

“I suppose the product is ok. But, I still have not received it! According to your website I was supposed to receive it on Dec 23. It is now Dec 29 and it is still not here. Not sure if that is your fault or Fed-Ex, but it is very disappointing. It was supposed to be a Christmas gift to someone who was visiting from out of my state so now whenever i do receive it, I'm going to have to turn around and ship it to her. By the way, I paid for expedited shipping from you.”

Posted 1 year ago

“Mailed 18g basket instead of 14g, I emailed in response showing this with pictures... 4 or so days ago, haven't heard back.”

Posted 1 year ago

“2/3 parts were the correct parts.”

Posted 1 year ago

“I paid for a two day shipping. Showed up five days later missed out on five days at work.”

Posted 1 year ago

“I wrote questions about dimensions and received no answers. I then received a part that doesn't fit my siphon coffee maker.”

Posted 1 year ago

“Ordering was easy but the time for delivery was way too long for a simple little electric switch. If you don’t have these things in stock, a note saying so would have been very nice. Then I could make other plans for my morning coffee vs expecting to be able to make my own”

Posted 1 year ago

“Store was good. Selection great. Shipping price was ridiculous for parts that fit in an envelope.”

Posted 1 year ago

“I had high hopes. Bottom line, our coffee shop opening was delayed 2 months because Espresso Parts didn’t prioritize our order. We were guaranteed it by a certain date and then a few days before that date, they let us know it would take another month! I kept on getting the answer of “its stuck in port” or “its stuck in Italy”… but when I said i was going to cancel my order, they had our espresso machine on a truck to us within 48 hours of me threatening to cancel. Makes me wonder if I was being lied to the entire time OR if they had THAT bad of employees taking care of their business. Once Dave stepped in, things got better. I will say Dave was amazing to work with.”

Posted 1 year ago

“we orderd 2 parts the Yama Spiral was delivered very late!”

Posted 1 year ago

“I have a return and unable to get in touch with anyone there. You have an odd message and no way to simply do this online? I would hesitate about ordering anything else…”

Posted 1 year ago

“I sent an email to Espresso Parts informing the company I ordered the wrong part and requesting to exchange it for the correct part. No one from the company responded so you were terrible.”

Posted 1 year ago

“it took a lot of time to arrive”

Posted 2 years ago

“I ordered a new steam knob for our Gagglia Classic but received a knob that is too large to fit where it needs to go to engage the stem.”

Posted 2 years ago

“I ordered the wrong part and I left a message before delivery, no response. Then I emailed customer service, no response.”

Posted 2 years ago

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Espresso Parts is rated 4.8 based on 8,891 reviews