Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,334 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Espresso Parts 5 star review on 15th March 2026

Anonymous

Espresso Parts 5 star review on 6th March 2026

Kimberly Tuchrello

Espresso Parts 5 star review on 19th February 2026

WICK BEAVERS

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting for what I ordered. This is 2025 I should not have to wait several weeks to get something in this time and age.”

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Posted 4 months ago

“I never received it. sent an email about it being sent to the wrong address and haven’t gotten it figured out.”

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Posted 4 months ago

“I have still not received the parts I ordered and am quite upset about it. I called the customer service number left a message and never heard anything back. At this time, I’m still waiting to receive my order.”

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Posted 4 months ago

“It has not arrivd yet.”

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Posted 5 months ago

“Was NOT happy at all that items ship USPS. It was a nightmare tracking the pakages I ordered and even had to go to the post office to get them. I avoid buying if USPS is shipper unless abosultely impossible to get it somewhere else.”

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Posted 5 months ago

“Incorrect part was sent the first time.”

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Posted 6 months ago

“I am missing the inner tube in the GS3 steam arm”

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Posted 7 months ago

“wouldnt have metioned anything if i was not prompted, but i have not received my order yet. it has been sitting across the country for over a week now. fustrating to check tracking, with nothing happening at all.”

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Posted 7 months ago

“After buying a $6,000 dollar machine and having issues with it, I had a great experience getting it resolved. So a year later I decide to upgrade my grinder to a $1,400 Fiorenzata Sense. It came in and the box was damaged. So I called and emailed and got an immediate response to go ahead and try it and make sure there were no issues. I got it unboxed and plugged in and asked for some basic guidance in an email to make sure I do things correctly. I didn’t receive an answer by email so I called during what I thought was hours 4 pm pacific time. Got a weird phone tree or I should say annoying. Very disappointed that no one seems to want to answer questions to make sure your expensive grinder is set up properly to ensure it wasn’t damaged. Will now think twice before ordering again. Bummed.”

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Posted 7 months ago

“Your low rating is due to the high cost of postage for the part ordered. After placing the order with you, I found the Exact same item on Amazon, & without any postage. The postage for the item that I ordered from you was actually More than the price of the item itself.”

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Posted 9 months ago

“USPS is holding the parcel way too long.”

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Posted 9 months ago

“Well, I got the review link before I've even received the parts! It's been over a week now and I'm still waiting.”

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Posted 10 months ago

“I need to return the whole order. Only one of the 58mm baskets fits my porta filter. One of the baskets I ordered was mispicked and an orange was put in the bag. The phone i am supposed to call 800-459-5594 has some crazy recording on it that I finally got to leave a message on and am still waiting on a call back.”

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Posted 11 months ago

“Packaging was very lacking. For an 8lb motor, with a small electronic component, the padding was very inadequate. Both parts arrived very damaged. I was able to reposition the bent pins on the small electrical component but it is unknown whether any internal damage was done. The copper tubing around the motor was bent and kinked.”

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Posted 1 year ago

“Ordered two test kits. The first kit I opened had a defective Iron Powder Pillow so I had to open my second kit to compete testing. Hoping I will be sent a replacement kit, if I am I would rate my purchase as 5 stars.”

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Posted 1 year ago

“I have always been very happy with ordering parts from Espresso Parts. My last purchase included an item that was not in the package. Mistakes happen, so I emailed customer service but have not heard back in 4 days.”

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Posted 1 year ago

“Item missing from order. Item was marked on inventory packing slip as packaged. item is bigger then box in which order came in.”

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Posted 1 year ago

“The bottomless portafilter is missing the end cap for the handle. WTF?”

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Posted 1 year ago

“I have yet to receive my parts. Shipping delayed or lost.”

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Posted 1 year ago

“shippping is sluuuuuugish”

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Posted 1 year ago

Espresso Parts is rated 4.8 based on 11,334 reviews