Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,382 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,382 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 22nd August 2025

432

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The product is fine, but I ordered at 9 am on a Monday and by Wednesday the part had not been shipped. I had to call to get it to ask them to ship it. I finally got it on Saturday after close of business. I even paid for an upgrade in my shipping from the free option. The webpage advertised that if I ordered by 2 pm it would ship the same day.”

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Posted 4 years ago

“I’m only giving 2 star because my shop was closed due to a 31.00 dollar part and They would absolutely not let me pick up at their wharehouse knowing My business would be closed until the part showed up in the mail. It costed me almost 2 full days of sales. Typically they are 5 star service and always has been but do leave a 15 year customer hanging like this was unacceptable.”

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Posted 4 years ago

“The delivery of the espresso machine left a bitter feeling. The sales experience and the delivery of the accessories was great. But the machine took over 2 weeks when I was told it was going to take 3-4 days”

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Posted 4 years ago

“Customer support did not help me with the request”

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Posted 4 years ago

“ordered the part for cold brew, it said it was supposed to arrive today and now its going to be the 3rd of May”

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Posted 4 years ago

“Order updates and tracking info were inaccurate and projected delivery times were off by weeks.”

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Posted 4 years ago

“Somehow my order for P53 became the much larger AS 31. Useless for me.”

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Posted 4 years ago

“Order placed almost a month ago. Still not here”

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Posted 4 years ago

“Nothing wrong with the part, but it is not 6” at the top (not including the lip), it tapers to a larger size as it gets near the top.”

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Posted 4 years ago

“Some items missing, one cup poorly made”

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Posted 4 years ago

“I received only part of the order, which is filters for the coffee maker and I don't want them if the coffee maker doesn't arrive before Xmas.”

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Posted 4 years ago

“Absolute dearth of communication from Espresso Parts. Numerous emails took multiple business days to receive a response. They were unable to append a small value item ($2) to a larger purchase with a PayPal invoice, CC purchase order, cheque...nothing. Said I would have to order again and pay additional shipping charges. Zero communication throughout the process of modifying my portafilter. In the end, I got everything I paid for, but much slower than expected, with poor customer service.”

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Posted 4 years ago

“Generally, we've have good luck ordering from Espresso Parts. This time, while our part was in-stock when I ordered it, I found out later it was back ordered as they had oversold from their website. When I called to get the status, they promised it in 4 days. After 6 days I had not received it. Called again and it was still on back order. I ordered from another company and got it within 2 days. If you've ever gone without an espresso grinder in your coffee shop, you'll understand how this was so frustrating.”

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Posted 4 years ago

“I was supposed to receive my order on 9/21. Today is 9/23 I am still waiting for my package.”

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Posted 4 years ago

“USPS reports returning package to office due to incomplete address. Have been waiting for > 7 days for items.”

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Posted 4 years ago

“I was told I would receive my order on September 9th, today is the 11th and i still do not have my order”

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Posted 4 years ago

“Part I was told would work, did not.”

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Posted 5 years ago

“Steam knobs listed to fit my Gaggia Classic espresso machine and purchased are to large and will not fit.”

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Posted 5 years ago

“If a product is listed as in stock on an e-commerce website, I expect it to be delivered in a reasonable time. But half of my order wasn't shipped, with no explanation until I wrote to ask (we're getting it from the warehouse and we'll send it next week), and then another email over a week later saying they were having trouble getting the product. So why did they sell it to me? Why did they say they had it in another warehouse and would send it? Why haven't they given me a delivery date promise, or offered to cancel/refund? I understand these are crazy times, but man, it's **coffee** equipment. The other half of my order came promptly and was as expected, so that was good.”

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Posted 5 years ago

“EP did great. Product broke on first use.”

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Posted 5 years ago

Espresso Parts is rated 4.8 based on 10,382 reviews