Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 10,918 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 10th January 2026

ERIC SHARP

Anonymous

Espresso Parts 5 star review on 7th January 2026

Demetrios Christopher

Espresso Parts 5 star review on 6th January 2026

K Donahue

Espresso Parts 5 star review on 12th December 2025

Gilson Rodriguez

446

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had high hopes. Bottom line, our coffee shop opening was delayed 2 months because Espresso Parts didn’t prioritize our order. We were guaranteed it by a certain date and then a few days before that date, they let us know it would take another month! I kept on getting the answer of “its stuck in port” or “its stuck in Italy”… but when I said i was going to cancel my order, they had our espresso machine on a truck to us within 48 hours of me threatening to cancel. Makes me wonder if I was being lied to the entire time OR if they had THAT bad of employees taking care of their business. Once Dave stepped in, things got better. I will say Dave was amazing to work with.”

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Posted 3 years ago

“we orderd 2 parts the Yama Spiral was delivered very late!”

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Posted 3 years ago

“I have a return and unable to get in touch with anyone there. You have an odd message and no way to simply do this online? I would hesitate about ordering anything else…”

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Posted 3 years ago

“I sent an email to Espresso Parts informing the company I ordered the wrong part and requesting to exchange it for the correct part. No one from the company responded so you were terrible.”

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Posted 3 years ago

“it took a lot of time to arrive”

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Posted 3 years ago

“I ordered a new steam knob for our Gagglia Classic but received a knob that is too large to fit where it needs to go to engage the stem.”

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Posted 3 years ago

“I ordered the wrong part and I left a message before delivery, no response. Then I emailed customer service, no response.”

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Posted 3 years ago

“When I ordered my replacement parts for my Gaggia Titanium, I was sent out the wrong parts. I feel I am owed a full refund due to the error of who filled my order. This is nonsense.”

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Posted 3 years ago

“Too many items on back order that are not listed as back order. We ordered some V60 kits for Christmas back in October. They just arrived in February. Hate to say it. Sorry guys Amazon is becoming more reliable. If you don’t have it, don’t know when it’s gonna be in, don’t sell it.”

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Posted 3 years ago

“Part came in damaged. I’m not sure whether this was a packing issue or a transport issue.”

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Posted 3 years ago

“We haven't received the knock out box kit. We've only recieved the trash can and cannot use it until we get the rest.”

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Posted 3 years ago

“Received 9 out of 10 porcelain cupping bowls and one glass rocks glass? No explanation just an incorrect order”

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Posted 3 years ago

“Missing half my order. Called support and they said they would refund half the money and the shipping. This was last week and I have not received any further confirmation or communication.”

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Posted 4 years ago

“Communication was slow. The panels required the purchase of $200 worth of chrome covers (@ $50 each !) which was unexpected. The 4 covers were discussed in the item description but the costs of them were not indicated and the link to them was broken. I have previously had excellent service but this time I was quite disappointed :(”

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Posted 4 years ago

“Shipped incorrect product and boxes had been previously opened (both filters and chemex).”

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Posted 4 years ago

“Ordered two shower screens for my Oscar 2, when they arrived they were snapped together so tightly I had to use pliers to peel them apart while being careful enough not to further bend the thin metal worse than it already was.”

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Posted 4 years ago

“i had been trying to buy a customized mugs and is impossible. Delay quotes and low stock. You should change the way it works”

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Posted 4 years ago

“ordered Oct 30 and still haven't received.”

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Posted 4 years ago

“The solenoids are not returnable, the 24V unit were listed next to the one with copper fitting (220v) in addition, they shared the same part number (why manufacturer do that just doesn't! make sense). I was just gonna take a lost and whatever, since you asked. I just have to tell you I am not too happy about it.”

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Posted 4 years ago

“We ordered a grinder and didn't hear from the company until 6 weeks later when I needed to call twice and email twice to see when the grinder would be shipped and delivered. It was hard to get ahold of a representative, especially when usually tracking is automated.”

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Posted 4 years ago

Espresso Parts is rated 4.8 based on 10,918 reviews