Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,334 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Espresso Parts 5 star review on 15th March 2026

Anonymous

Espresso Parts 5 star review on 6th March 2026

Kimberly Tuchrello

Espresso Parts 5 star review on 19th February 2026

WICK BEAVERS

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I suppose the product is ok. But, I still have not received it! According to your website I was supposed to receive it on Dec 23. It is now Dec 29 and it is still not here. Not sure if that is your fault or Fed-Ex, but it is very disappointing. It was supposed to be a Christmas gift to someone who was visiting from out of my state so now whenever i do receive it, I'm going to have to turn around and ship it to her. By the way, I paid for expedited shipping from you.”

Helpful Report

Posted 3 years ago

“Mailed 18g basket instead of 14g, I emailed in response showing this with pictures... 4 or so days ago, haven't heard back.”

Helpful Report

Posted 3 years ago

“2/3 parts were the correct parts.”

Helpful Report

Posted 3 years ago

“I paid for a two day shipping. Showed up five days later missed out on five days at work.”

Helpful Report

Posted 3 years ago

“I wrote questions about dimensions and received no answers. I then received a part that doesn't fit my siphon coffee maker.”

Helpful Report

Posted 3 years ago

“Ordering was easy but the time for delivery was way too long for a simple little electric switch. If you don’t have these things in stock, a note saying so would have been very nice. Then I could make other plans for my morning coffee vs expecting to be able to make my own”

Helpful Report

Posted 3 years ago

“Store was good. Selection great. Shipping price was ridiculous for parts that fit in an envelope.”

Helpful Report

Posted 3 years ago

“I had high hopes. Bottom line, our coffee shop opening was delayed 2 months because Espresso Parts didn’t prioritize our order. We were guaranteed it by a certain date and then a few days before that date, they let us know it would take another month! I kept on getting the answer of “its stuck in port” or “its stuck in Italy”… but when I said i was going to cancel my order, they had our espresso machine on a truck to us within 48 hours of me threatening to cancel. Makes me wonder if I was being lied to the entire time OR if they had THAT bad of employees taking care of their business. Once Dave stepped in, things got better. I will say Dave was amazing to work with.”

Helpful Report

Posted 3 years ago

“we orderd 2 parts the Yama Spiral was delivered very late!”

Helpful Report

Posted 3 years ago

“I have a return and unable to get in touch with anyone there. You have an odd message and no way to simply do this online? I would hesitate about ordering anything else…”

Helpful Report

Posted 3 years ago

“I sent an email to Espresso Parts informing the company I ordered the wrong part and requesting to exchange it for the correct part. No one from the company responded so you were terrible.”

Helpful Report

Posted 3 years ago

“it took a lot of time to arrive”

Helpful Report

Posted 4 years ago

“I ordered a new steam knob for our Gagglia Classic but received a knob that is too large to fit where it needs to go to engage the stem.”

Helpful Report

Posted 4 years ago

“I ordered the wrong part and I left a message before delivery, no response. Then I emailed customer service, no response.”

Helpful Report

Posted 4 years ago

“When I ordered my replacement parts for my Gaggia Titanium, I was sent out the wrong parts. I feel I am owed a full refund due to the error of who filled my order. This is nonsense.”

Helpful Report

Posted 4 years ago

“Too many items on back order that are not listed as back order. We ordered some V60 kits for Christmas back in October. They just arrived in February. Hate to say it. Sorry guys Amazon is becoming more reliable. If you don’t have it, don’t know when it’s gonna be in, don’t sell it.”

Helpful Report

Posted 4 years ago

“Part came in damaged. I’m not sure whether this was a packing issue or a transport issue.”

Helpful Report

Posted 4 years ago

“We haven't received the knock out box kit. We've only recieved the trash can and cannot use it until we get the rest.”

Helpful Report

Posted 4 years ago

“Received 9 out of 10 porcelain cupping bowls and one glass rocks glass? No explanation just an incorrect order”

Helpful Report

Posted 4 years ago

“Missing half my order. Called support and they said they would refund half the money and the shipping. This was last week and I have not received any further confirmation or communication.”

Helpful Report

Posted 4 years ago

Espresso Parts is rated 4.8 based on 11,334 reviews