Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,359 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,359 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Espresso Parts 5 star review on 15th March 2026

Anonymous

Espresso Parts 5 star review on 6th March 2026

Kimberly Tuchrello

Espresso Parts 5 star review on 19th February 2026

WICK BEAVERS

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Communication was slow. The panels required the purchase of $200 worth of chrome covers (@ $50 each !) which was unexpected. The 4 covers were discussed in the item description but the costs of them were not indicated and the link to them was broken. I have previously had excellent service but this time I was quite disappointed :(”

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Posted 4 years ago

“Shipped incorrect product and boxes had been previously opened (both filters and chemex).”

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Posted 4 years ago

“Ordered two shower screens for my Oscar 2, when they arrived they were snapped together so tightly I had to use pliers to peel them apart while being careful enough not to further bend the thin metal worse than it already was.”

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Posted 4 years ago

“i had been trying to buy a customized mugs and is impossible. Delay quotes and low stock. You should change the way it works”

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Posted 4 years ago

“ordered Oct 30 and still haven't received.”

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Posted 4 years ago

“The solenoids are not returnable, the 24V unit were listed next to the one with copper fitting (220v) in addition, they shared the same part number (why manufacturer do that just doesn't! make sense). I was just gonna take a lost and whatever, since you asked. I just have to tell you I am not too happy about it.”

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Posted 4 years ago

“We ordered a grinder and didn't hear from the company until 6 weeks later when I needed to call twice and email twice to see when the grinder would be shipped and delivered. It was hard to get ahold of a representative, especially when usually tracking is automated.”

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Posted 4 years ago

“The part still hasn't arrived. USPS is a terrible way to ship!”

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Posted 4 years ago

“The product is fine, but I ordered at 9 am on a Monday and by Wednesday the part had not been shipped. I had to call to get it to ask them to ship it. I finally got it on Saturday after close of business. I even paid for an upgrade in my shipping from the free option. The webpage advertised that if I ordered by 2 pm it would ship the same day.”

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Posted 4 years ago

“I’m only giving 2 star because my shop was closed due to a 31.00 dollar part and They would absolutely not let me pick up at their wharehouse knowing My business would be closed until the part showed up in the mail. It costed me almost 2 full days of sales. Typically they are 5 star service and always has been but do leave a 15 year customer hanging like this was unacceptable.”

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Posted 4 years ago

“The delivery of the espresso machine left a bitter feeling. The sales experience and the delivery of the accessories was great. But the machine took over 2 weeks when I was told it was going to take 3-4 days”

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Posted 4 years ago

“Customer support did not help me with the request”

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Posted 4 years ago

“ordered the part for cold brew, it said it was supposed to arrive today and now its going to be the 3rd of May”

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Posted 4 years ago

“Order updates and tracking info were inaccurate and projected delivery times were off by weeks.”

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Posted 5 years ago

“Somehow my order for P53 became the much larger AS 31. Useless for me.”

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Posted 5 years ago

“Order placed almost a month ago. Still not here”

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Posted 5 years ago

“Nothing wrong with the part, but it is not 6” at the top (not including the lip), it tapers to a larger size as it gets near the top.”

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Posted 5 years ago

“Some items missing, one cup poorly made”

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Posted 5 years ago

“I received only part of the order, which is filters for the coffee maker and I don't want them if the coffee maker doesn't arrive before Xmas.”

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Posted 5 years ago

“Absolute dearth of communication from Espresso Parts. Numerous emails took multiple business days to receive a response. They were unable to append a small value item ($2) to a larger purchase with a PayPal invoice, CC purchase order, cheque...nothing. Said I would have to order again and pay additional shipping charges. Zero communication throughout the process of modifying my portafilter. In the end, I got everything I paid for, but much slower than expected, with poor customer service.”

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Posted 5 years ago

Espresso Parts is rated 4.8 based on 11,359 reviews