Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.80

4.8 Rating 11,334 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 11,334 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Espresso Parts 5 star review on 15th March 2026

Anonymous

Espresso Parts 5 star review on 6th March 2026

Kimberly Tuchrello

Espresso Parts 5 star review on 19th February 2026

WICK BEAVERS

453

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shipping is expensive and it still takes a long time to receive the product. I don’t mind paying higher prices for shipping if the parts arrive in a reasonable time, but this has not been my experience.”

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Posted 2 years ago

“Much slower delivery than ever before, 8 days. Not up to your usual standards; perhaps you’ve changed your standards. Normally 2 days and I’m back up and running. 😬”

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Posted 2 years ago

“I received the wrong filters for the cold drip systems. I was completely out so I have no choice to use them and cut them to fit the 6-8 cup chamber. I double checked and I did correctly order the correct size”

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Posted 2 years ago

“I paid for expedited shipping and it was not honored. Ordered two-day delivery and it took 6 days.”

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Posted 2 years ago

“It was a time were everything was great, however conducting a business counting with the availability of Espressoparts inventory is a gamble,.... unfortunatelly the answer when ETA etc are discuss, is just a simple apology and nothing more than that, and sometimes it is just unacceptable!”

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Posted 2 years ago

“I received the incorrect knockbox, I got one with a closed bottom. I sent one email already, if someone could reach out about exchanging for the correct one, that would be great”

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Posted 2 years ago

“Wasn't the right part. I guess a physical description might have helped. Bottom line, it doesn't fit the motor to pump as needed.”

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Posted 2 years ago

“Goods are good but received 1 chipped cup. Wrote to customer service & awaiting reply to have cup replaced. Then all will be good. JW Thomas j.t@comcast.net 9924 HALL RD, POTOMAC, MD. 20854-5039”

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Posted 2 years ago

“This review is based on only one purchase that I have made with this vendor so far. PROS: Good prices. Low purchase threshold to get free shipping. CONS: The description of the item I purchased was poor*. *Specifically, I read the description for the "E61 Group Head Kit" and (1) noticed the warning that certain other machines do not really have E61 group heads and that the gasket will not fit those and (2) saw that my manufacturer "Grimac" was listed as compatible for the supplied gasket. So I felt assured about fitment because I was certain I had a real E61 and I have a Grimac (La Valentina). So, I was pretty confident it would fit and I made my purchase for 2! It didn't fit: the portafilter over-turns way beyond 6 o'clock. The gasket was the incorrect size even though the screen part was perfect. Knowing the gasket size problem, I would suggest that Espresso Parts more generally state that "the default 8mm gasket is too thin for some E61 models". I also wish I was asked to select my required gasket thickness { 8mm, 8.5mm, or 9mm } to make me understand that I am responsible for knowing the required thickness (even if I am certain that I have a real E61 and even if my manufacturer is listed as compatible).”

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Posted 2 years ago

“so much spam from you.”

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Posted 2 years ago

“Was initially very happy to get a great discount Then the Espresso machine arrived damaged I was informed there are no more in stock to replace it Instead, I was offered a replacement part for me to repair I said yes that seems doable Haven't heard back Emailed twice since then”

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Posted 2 years ago

“I was given the wrong part”

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Posted 2 years ago

“You are asking how we felt about the product but e have not recieved it and its been a awhile”

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Posted 2 years ago

“I am missing the white gasket for the steam wand repair kit. My tech was unable to fix the steam wand correctly because of this.”

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Posted 2 years ago

“I ordered espresso cups. I chose a different color cup than I preferred simpy because the web site said the cup was available. After ordering I received email that cup was on pre-order status and not in inventory (but web site indicated it was avail). So I sent an email that since cup was not available I would prefer to get a different cup. I received no reply to that email. I would never have ordered this cup if I would have known it was not available for immediate shipment. On a positive note it is a nice cup, not cheap looking. It's just not the preferred color I wanted.”

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Posted 2 years ago

“On Wednesday May 10 I ordered a rebuild kit for the lever group of my aging Astoria Lever Commercial Espresso Machine. This kit is sold as a kit, not as a collection of individual parts. I wanted to order 2 kits but the website informed me that there was only one kit available. Fair enough. I ordered the one kit that was available. On Wednesday May 10 at 1424 I received an email from EspressoParts confirming my order. The email indicated that “we're getting your order ready to be shipped. We will notify you when it has been sent.” and that “Standard operating hours are Monday- Friday (8am -4pm PST) There is no shipping on weekends. FedEx Express Service orders will generally ship out within 2-3 business days after the order is placed. Please be aware that all other orders may not ship for 3-5 business days.” This detailed information that is not provided on the ordering form. 5 business days for meant my order should be shipping on or before May 17. I do not know how it takes 3-5 business days to ship a part that is supposedly in stock. Regardless, it took until the afternoon of May 25 for the in stock kit to be shipped. 15 calendar days. The actual shipping transit took a matter of 8-9 days to come to my remote small town, something that I had anticipated and which I find acceptable. But the extra week is hard to understand and makes thinking of ExpressoParts as my first choice for parts for my business. Thanks”

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Posted 2 years ago

“you sent the stopper without a washer so it doesn't work. Please send me the washer! Thanks”

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Posted 2 years ago

“The surface of the product did not look new. There was something white on the pressure gauge.”

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Posted 3 years ago

“Still awaiting response to my eMail (pre-purchase) on how and where to apply”

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Posted 3 years ago

“I placed my order over 10 days ago and have yet to receive it. The coffee industry is built on timely delivery, thoughtful planning and logistics, and communication in every step of production. So if necessary products and tools cannot be reliably sourced in a timely manner then it is unfortunate that services will have to be sought from sources outside of our industry that can deliver goods in a more timely manner.”

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Posted 3 years ago

Espresso Parts is rated 4.8 based on 11,334 reviews