Espresso Parts Reviews

Name: Espresso Parts
Rating: 4.81

4.8 Rating 10,558 Reviews

95 %

of reviewers recommend Espresso Parts

4.8

Based on 10,558 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Espresso Parts 5 star review on 14th October 2025

437

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy but the time for delivery was way too long for a simple little electric switch. If you don’t have these things in stock, a note saying so would have been very nice. Then I could make other plans for my morning coffee vs expecting to be able to make my own”

Helpful Report

Posted 2 years ago

“Store was good. Selection great. Shipping price was ridiculous for parts that fit in an envelope.”

Helpful Report

Posted 3 years ago

“I had high hopes. Bottom line, our coffee shop opening was delayed 2 months because Espresso Parts didn’t prioritize our order. We were guaranteed it by a certain date and then a few days before that date, they let us know it would take another month! I kept on getting the answer of “its stuck in port” or “its stuck in Italy”… but when I said i was going to cancel my order, they had our espresso machine on a truck to us within 48 hours of me threatening to cancel. Makes me wonder if I was being lied to the entire time OR if they had THAT bad of employees taking care of their business. Once Dave stepped in, things got better. I will say Dave was amazing to work with.”

Helpful Report

Posted 3 years ago

“we orderd 2 parts the Yama Spiral was delivered very late!”

Helpful Report

Posted 3 years ago

“I have a return and unable to get in touch with anyone there. You have an odd message and no way to simply do this online? I would hesitate about ordering anything else…”

Helpful Report

Posted 3 years ago

“I sent an email to Espresso Parts informing the company I ordered the wrong part and requesting to exchange it for the correct part. No one from the company responded so you were terrible.”

Helpful Report

Posted 3 years ago

“it took a lot of time to arrive”

Helpful Report

Posted 3 years ago

“I ordered a new steam knob for our Gagglia Classic but received a knob that is too large to fit where it needs to go to engage the stem.”

Helpful Report

Posted 3 years ago

“I ordered the wrong part and I left a message before delivery, no response. Then I emailed customer service, no response.”

Helpful Report

Posted 3 years ago

“When I ordered my replacement parts for my Gaggia Titanium, I was sent out the wrong parts. I feel I am owed a full refund due to the error of who filled my order. This is nonsense.”

Helpful Report

Posted 3 years ago

“Too many items on back order that are not listed as back order. We ordered some V60 kits for Christmas back in October. They just arrived in February. Hate to say it. Sorry guys Amazon is becoming more reliable. If you don’t have it, don’t know when it’s gonna be in, don’t sell it.”

Helpful Report

Posted 3 years ago

“Part came in damaged. I’m not sure whether this was a packing issue or a transport issue.”

Helpful Report

Posted 3 years ago

“We haven't received the knock out box kit. We've only recieved the trash can and cannot use it until we get the rest.”

Helpful Report

Posted 3 years ago

“Received 9 out of 10 porcelain cupping bowls and one glass rocks glass? No explanation just an incorrect order”

Helpful Report

Posted 3 years ago

“Missing half my order. Called support and they said they would refund half the money and the shipping. This was last week and I have not received any further confirmation or communication.”

Helpful Report

Posted 3 years ago

“Communication was slow. The panels required the purchase of $200 worth of chrome covers (@ $50 each !) which was unexpected. The 4 covers were discussed in the item description but the costs of them were not indicated and the link to them was broken. I have previously had excellent service but this time I was quite disappointed :(”

Helpful Report

Posted 3 years ago

“Shipped incorrect product and boxes had been previously opened (both filters and chemex).”

Helpful Report

Posted 3 years ago

“Ordered two shower screens for my Oscar 2, when they arrived they were snapped together so tightly I had to use pliers to peel them apart while being careful enough not to further bend the thin metal worse than it already was.”

Helpful Report

Posted 3 years ago

“i had been trying to buy a customized mugs and is impossible. Delay quotes and low stock. You should change the way it works”

Helpful Report

Posted 3 years ago

“ordered Oct 30 and still haven't received.”

Helpful Report

Posted 3 years ago

Espresso Parts is rated 4.8 based on 10,558 reviews