“i have spoken to the customer service today and they were very understanding ad helpful in resolving my query. One of the good insurers i have dealt with to date.”
“Standard esure policy not to defend customers if accidents happen during a legal move such as a u turn, also felt penalised for the fault accident with the poor courtesy car compared to when my missus was hit, same car same company different car due I guess to whose paying.”
“6 month into the policy I sold the car and got whacked with a 60 pound cancellation fee and was refunded only 4 . 31 for the remainder of the policy would not recommend beware”
“It was not explained that I had a £300. Excess until I tried to make a claim so it would have been a waste of time making the claim I won’t be renewing with esure .”
“This is my first year and time with them and haven't made any claims yet, I don't actually know how they deal with their customers. All of the rating is based on the first purchase.”
“I was hit in an accident and esure left me in limbo for several months and then finally passed me over to a solicitor who also left me without any update of information on the accident. Very poor in keeping me informed and updated, wouldn't advise using this company very very poor customer care skills.”
“Received renewal bit disapointed as renewal is more expensive than a new policy by approximately 30 percent
A phone call will be made prior to renewal”
