“Lack of training and education on the help desks
Super frustrating company to deal with. Last year I asked them specifically not to autorenew, this year when they did it without my permission getting it cancelled has been a nightmare.
Originally I only wanted to review renewal docs - they should have been in my account but weren't, both the "live chat" and the help line are totally useless, neither able to supply an overview of what they'd charged me for - buying without an idea of cover makes no sense to me.
Then the helpline made the incorrect adjustments and instead of refunding they just changed my renewal settings confirming that my money would not be taken. Now it has been. Have been passed around the houses and no idea whether my money is coming back or not as the line cut out”
“"Accident claim in for 5 months (non fault), communication is shocking, won\u2019t even email back, I\u2019m still out of pocket. \r\nI literally cannot rate them lower. "”
““Spent hours and still can not get through to the total loss team, Not happy its discussing service and underhanded sneaky hidden policy details. and to charge £856.99 on top of £650 excess after a none fault accident because my mileage was slightly over what I guessed. It was parked up at when it was hit!!
Customer service helpline no. +1(8.O.5) 3.0.1 7.0.0.2.
Call On This Number +1(8.O.5) 3.0.1 7.0.0.2
Helpline no. +1(8.O.5) 3.0.1 7.0.0.2.”
“Will never use Esure again, it took two years to get a case closed and lots of my time. Now because of them a no fault claim is now a fault claim, incompetence at its best and is now going to cost me money down the road”
“Spent hours and still can not get through to the total loss team, Not happy its discussing service and underhanded sneaky hidden policy details. and to charge £856.99 on top of £650 excess after a none fault accident because my mileage was slightly over what I guessed. It was parked up at when it was hit!!
And because of this you don't get a curtesy car until it actually goes in for repair, possibly weeks later. AVOID and pay i bit more if you have to.”
“This company is the worst of the worst car insurance's I've ever used in 30 years, they are disorganised, don't care about any problems you have with your car, but will make sure they take money from you for doing nothing. Someone crashed into my car and Esure customer service and engineers have left me to go out and hire my own car, and I had full insurance cover, plus not even fixed my car, and this all cost me over £3000 for 3 years of insuring my car with them, and with no claims for 3 years until someone crashed into me. WHAT EVER YOU DO, DO NOT USE THIS COMPANY, BECAUSE YOU WILL REGRET IT. if I could give them 1 out of 10, I would give them minus 10.”
“The worst insurance company on this planet, DO NOT insure with them, they don't know how deal with claims and will be least interested in dealing with yours. Bad bad experience and still not resolved.”
“"Have used ensure now for a few years have a few vehicles insured with them never had a issue with their service whenever I have needed to speak to a representive at ensure .\r\nThe service has been excellent very helpful and polite .\r\nThe only issue I have is accessing my online account it never recognises my password when I log on and I have not changed it I have spoken to esure regarding this but still have the issue .\r\nThe only other thing I would have liked as I have a few vehicles insured with them is to have been maybe given the price and option of having multi car insurance .\r\nApart from these two issues I have found esure very helpful reliable and very competetive on price ."”
“I would give zero stars if I could
I would give zero stars if I could. Upto 1 hour waiting times on the phone. They insured me then 6 months later decided they made a mistake and that I was too high a risk. 52 year old hospital consultant driving a Volvo with 16 years ncb and 6 points. Was pulled over several times by police and contacted by DVLA. Stay away from these cowboys
Still not had my refund”
“Paula McCall was amazing. She helped with a difficult situation, she was caring and understanding. She was supportive and went above and beyond to help”
“"I emailed an address, to which I got a reply to say that it was not in use and to use their chat bot - however, there is never a person in there and it is simply, an automated service - not as they say, with a real person. I then found another email address but, yet again, having sent several emails - they have not responded. "”
“I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure.”
“Have been insured for 30 years+ at various properties and when insured through esure home insurance. Encountered a leak through kitchen ceiling from the bathroom. Esure sent a surveyor from BVS who were total liars said to us on day happy to repair but downplayed the amount of damage once we obtained quotes used various excuses ie hiuse not occupied,failed sealant, plumber who has quoted is not reliable, damp shows pre existing(which turned out to be breach of dpc) they are total liars and failed to quote. Took 18 months with the ombudsman and proved that they didn't even remove the bath panel at the minimum to check area of leak yet made so many fabricated accusations all which were proven to be lies. Complaint upheld by ombudsman and work completed having to pay myself initially. Do yourself a favour and avoid this fraud organisation who are happy to take payment but will not pay under any circumstance.”
