“Very poor managed company (esure)
I called esure regarding a leak in a leak in my roof. I was on hold for over 1hour and 10 mins. Eventually I got through to an agent, she was NOT very helpful and could not wait to get of the phone. she gave me another number to call. I called another she gave me and was holding over 2 hours before I hung up. My issue is still not resolved and this is the 2nd time I had the same experience within 6 months. I would NOT recommend anyone to go with esure.
I just had a reply saying email axa, not happy with this. Also tried to call today to esure and axa but can not get through. I have been trying since 8 am this morning to no avail. Absolutely abysmal service as you can not get through to anyone at esure or their emergency number. Please DO NOT go with esure for your insurance needs as they are appalling company with no clear directions for their customer needs and service.”
“"Very easy to setup with esure alot better than HASTINGS DIRECT the customer service was rubbish plus there don't no what they are doing so far ensure have been alot better "”
“"Rubbish company no help what do ever when I claimed against Zurich who's insured crashed into my parked vehicle esure informed me I would have to pay my access on my own policy also would effect my no claims bonus defiantly not renewing with them."”
“"They helped me when I needed and much much more than that you have great tools on their website where you can choose or change your policy how you like . They let you to use Zego business insurance over them to be able to deliver fast food . And they are kind with customers .Bravo ensure."”
“Total loss teams wait time is ridiculous. I've been waiting for over an hour. Yesterday same thing gave up after an hour and a half.
Esure Customer service phone no. +1 805 410 5040.
Esure Customer service phone no. +1 805 410 5040.
Esure Customer service phone no. +1 805 410 5040.
Esure Customer service phone no. +1 805 410 5040.”
“"Brilliant after an accident that was t my fault, paid up very quickly and paid market value ( car was written off ) very happy and insured my replacement car with them too"”
