“I was due to get 11 years NCB when my partner was involved in a very minor accident. When I renewed I was told that I only had 3 years NCB because of this claim. I phoned them and asked why I'd lost so much of my bonus. The young woman was trying to be polite but I could hear people in the background giggling. I asked for a complaint form. I was told a manager would call me back soon to discuss this. That never happened. I'm still not finished with esure regarding my NCB , I wrote this review to let people know to avoid this company at all costs.”
“quite happy with the service policy posted to me as requested giving the customer time to check details or default the policy
I have made no claims so I cannot comment on how quick the company would respond.”
“I took out the policy nearly a year ago. The payments were not taken on the agreed day.
Also recently had a two car pile up that was not my fault and got told by the advisor that I should call the other people's insurance company's and sort it my self.
I thought I was paying esure to do this in the event of an accident. Five days later and still got a damaged car and no support.
The only reason I scored a two is because the signing up process is easy. But I strongly recommend using another company.”
“Doesnt deserve the 1 star. They told me my renewal was a month later so they could ask for 2nd deposit once they had cancelled it. Disgusting service”
“After purchasing online and requesting my payments to be taken on the first of each month the First 3 payments were taken as and when they felt like Taking it which meant I had missed two or more payments and then I got told to pay in full or lose the Cover I made a complaint to no avail and had to pay in full I would not recommend esure and I will never use them again”
“Previously I would have rated this company a 5 Star. However, it is not until you actually get to see them in action you can really write a true review. It is true they are cheap but then there is a reason for this.
- Customer services sent me an email saying they had been trying to phone me. However, on the day in question I was home all day and no one from the company had phoned.
- Customers services are extremely poor they never keep you informed or updated with progress. (not acceptable service)
- I complained that they fail to obtain sufficient evidence and understanding to investigate an accident thoroughly they seemed to have a set protocol they follow. (no one from this company came back to me regarding this)
- I provided these people very detailed information and not once did anyone from this company come back to me (not acceptable)
- Customer services advised me they have a policy of a 50% blame for any accident on an island regardless of who was at fault . (even when it is impossible for a rear tyre to impact the front of another vehicle unless that car is traveling sideways)
- I was quite horrified that they had no interest in the fact that the other driver failed to stop at the scene of an accident and I had to turn around and follow the car to get their details.”
