“Previously I would have rated this company a 5 Star. However, it is not until you actually get to see them in action you can really write a true review. It is true they are cheap but then there is a reason for this.
- Customer services sent me an email saying they had been trying to phone me. However, on the day in question I was home all day and no one from the company had phoned.
- Customers services are extremely poor they never keep you informed or updated with progress. (not acceptable service)
- I complained that they fail to obtain sufficient evidence and understanding to investigate an accident thoroughly they seemed to have a set protocol they follow. (no one from this company came back to me regarding this)
- I provided these people very detailed information and not once did anyone from this company come back to me (not acceptable)
- Customer services advised me they have a policy of a 50% blame for any accident on an island regardless of who was at fault . (even when it is impossible for a rear tyre to impact the front of another vehicle unless that car is traveling sideways)
- I was quite horrified that they had no interest in the fact that the other driver failed to stop at the scene of an accident and I had to turn around and follow the car to get their details.”
“Your repetitive advertising on t.v.drives everyone I know round the bend,we immediately now go for the mute button and put the kettle on,which doesn't do my prostate problem any good!
Less boring adverts with better car insurance please!!”
“Very helpful with our claim for flood damage to our car.
We got a courtesy car immediately
They looked after everything, took the car and assessed it very quickly
They couldn’t have done more”
